Balthasar 0 Posted June 9, 2017 Share Posted June 9, 2017 Hi, just bought Synergy and having issues with the mouse on the client pc as it 'jumps' around the screen and seems laggy which makes it hard to hit buttons etc. Server is a Mac with latest OS, Client a Win10 machine. Link to post Share on other sites
Paul Suarez 107 Posted June 9, 2017 Share Posted June 9, 2017 Please provide more details about your machines (OS, 32/64 bit, Synergy version installed, connected to the network via Ethernet or Wi-Fi, specify which one is the server). Also, post a screenshot of both machine's Synergy interface and the Server Configuration interface on your server machine. Link to post Share on other sites
Balthasar 0 Posted June 9, 2017 Author Share Posted June 9, 2017 Just now, Paul Suarez said: Please provide more details about your machines (OS, 32/64 bit, Synergy version installed, connected to the network via Ethernet or Wi-Fi, specify which one is the server). Also, post a screenshot of both machine's Synergy interface and the Server Configuration interface on your server machine. Server: MacOS 10.12.5 (64bit), WiFi, latest non-beta Synergy (1.8.8) Client: Win10 (64bit), WiFi, latest non-beta Synergy (1.8.8) I have not changed the settings on both of the machines by now. Link to post Share on other sites
Paul Suarez 107 Posted June 9, 2017 Share Posted June 9, 2017 @Balthasar, still waiting for the screenshots. Link to post Share on other sites
Balthasar 0 Posted June 10, 2017 Author Share Posted June 10, 2017 10 hours ago, Paul Suarez said: @Balthasar, still waiting for the screenshots. Link to post Share on other sites
Paul Suarez 107 Posted June 10, 2017 Share Posted June 10, 2017 You can try turning the relative mouse moves option on first. If it still won't work, it might be best for you to try v1.9. You can get if from Download Synergy 1.9.0 to fix the wifi macOS bug forums thread. Link to post Share on other sites
Balthasar 0 Posted June 10, 2017 Author Share Posted June 10, 2017 24 minutes ago, Paul Suarez said: You can try turning the relative mouse moves option on first. If it still won't work, it might be best for you to try v1.9. You can get if from Download Synergy 1.9.0 to fix the wifi macOS bug forums thread. Thanks. Sadly it doesn't change a lot. Still laggy on the client side. (I've de- and reactivated the "relative mouse moves" option and now I receive like ten "WARNING: unknown quartz event type: 0x1d" errors per second in the log, no matter if the above option is activated or not. Link to post Share on other sites
Balthasar 0 Posted June 10, 2017 Author Share Posted June 10, 2017 I want to add the following: When I move the mouse it seems there is a pattern: About five seconds the mouse moves with lag and seems to "jump", after which there is a 2-3 second phase when the mouse moves quite nicely (minimal lag, but the cursor is not not jumping around). This repeats: 5 seconds bad, 2 seconds quite ok, 5 seconds bad, 2 seconds and so forth. Link to post Share on other sites
Paul Suarez 107 Posted June 11, 2017 Share Posted June 11, 2017 Would it be possible to have both machines to be connected using Ethernet cable to the router? Link to post Share on other sites
Balthasar 0 Posted June 11, 2017 Author Share Posted June 11, 2017 Right now, sadly it's not. Link to post Share on other sites
Paul Suarez 107 Posted June 12, 2017 Share Posted June 12, 2017 How about connecting just the server machine using an Ethernet cable? Link to post Share on other sites
Balthasar 0 Posted June 12, 2017 Author Share Posted June 12, 2017 I am aware this could ease the situation, but logically both server and client are at the same place, which sadly not reachable via ethernet cables. (Might change in the long run, but not in 2017) Link to post Share on other sites
Paul Suarez 107 Posted June 12, 2017 Share Posted June 12, 2017 How many devices is connected and are using your Wi-Fi network @Balthasar? What frequency do you have it on? 2.4 GHz or 5 GHz? When you connect to a Wi-Fi network, how many networks are you seeing? Link to post Share on other sites
Balthasar 0 Posted June 13, 2017 Author Share Posted June 13, 2017 Devices: Normally around 6 Frequency: Router decides automatically if both is supported: client is 5, server 2,4 (server does not support 5). Other networks: 3 Link to post Share on other sites
Paul Suarez 107 Posted June 13, 2017 Share Posted June 13, 2017 Can you force the client to use 2.4GHz @Balthasar? Link to post Share on other sites
Balthasar 0 Posted June 13, 2017 Author Share Posted June 13, 2017 I did and it worked for some seconds (still jumpy, but it felt more responsive), but then went even worse so I changed it back. Link to post Share on other sites
Paul Suarez 107 Posted June 13, 2017 Share Posted June 13, 2017 Have you set wireless network as private? or public network? Link to post Share on other sites
Balthasar 0 Posted June 14, 2017 Author Share Posted June 14, 2017 It is public in the sense that it can be seen by others, but both networks (private and guest) are protected. Link to post Share on other sites
Wayne 0 Posted June 14, 2017 Share Posted June 14, 2017 I have same issue with the "Unknown quartz event error". Switching to 2.4ghz wifi signal solved the problem, but the log is constantly streaming that error message 10 lines at a time. Using version 1.9.0-rc3. I'd like to add that using ethernet isn't much of a choice. More and more devices are dropping the port and i also use this app while mobile, coffee shops, etc. Hoping you guys can fully iron this issue out. Link to post Share on other sites
Paul Suarez 107 Posted June 14, 2017 Share Posted June 14, 2017 @Wayne May we ask you to post your comments or suggestions for the v1.9 on Download Synergy 1.9-rc3 (Fixes the macOS WiFi lag bug) forums thread for better tracking. Link to post Share on other sites
Balthasar 0 Posted June 15, 2017 Author Share Posted June 15, 2017 On 14/06/2017 at 2:20 PM, Balthasar said: It is public in the sense that it can be seen by others, but both networks (private and guest) are protected. Any suggestions? Link to post Share on other sites
Paul Suarez 107 Posted June 16, 2017 Share Posted June 16, 2017 22 hours ago, Balthasar said: Any suggestions? This is what I am asking about having it set as public or private network @Balthasar. 22 hours ago, Balthasar said: public in the sense that it can be seen by others I guess what you mean on that statement is if the SSID is hidden or not, which is not what I am asking about. Link to post Share on other sites
Balthasar 0 Posted June 19, 2017 Author Share Posted June 19, 2017 I see. It's a private network. Link to post Share on other sites
Paul Suarez 107 Posted June 19, 2017 Share Posted June 19, 2017 Is it set as private for both machines? Link to post Share on other sites
Balthasar 0 Posted June 19, 2017 Author Share Posted June 19, 2017 (edited) I guess on a Mac (which is my server machine) you cannot differ it? Edited June 19, 2017 by Balthasar Link to post Share on other sites
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