synergys.exe: no configuration available

[Slayce]

Hi Everyone, I recently acquire synergy to use my mouse & keyboard from my PC on my laptop, so Win10 to Win10.
When I try to use my laptop as server and my PC as client it's worked but in the other direction it's always the same problem :

I try to use 32 & 64 bits version nothing change,

Before acquiring Synergy I had to try Sharemouse and it worked very well

 

 

Quote

[2020-04-05T17:23:35] INFO: connecting to service...

[2020-04-05T17:23:36] INFO: connection established

[2020-04-05T17:23:30] INFO: backing off, wait=2s, failures=1

[2020-04-05T17:23:33] INFO: backing off, wait=2s, failures=1

[2020-04-05T17:23:36] INFO: backing off, wait=2s, failures=1

[2020-04-05T17:23:37] INFO: service status: idle

[2020-04-05T17:23:39] INFO: backing off, wait=2s, failures=1

[2020-04-05T17:23:42] INFO: backing off, wait=2s, failures=1

[2020-04-05T17:23:45] INFO: backing off, wait=2s, failures=1

[2020-04-05T17:23:47] INFO: service command updated

[2020-04-05T17:24:08] INFO: starting server

[2020-04-05T17:24:08] INFO: config file: C:/Users/Clément/AppData/Local/Temp/Synergy.tapATF

[2020-04-05T17:24:08] INFO: log level: INFO

[2020-04-05T17:24:08] INFO: service command updated

[2020-04-05T17:24:09] INFO: starting new process

[2020-04-05T17:24:09] INFO: activeDesktop:Default

[2020-04-05T17:24:09] INFO: starting new process

synergys.exe: no configuration available

[2020-04-05T17:24:10] ERROR: failed to launch, error: process immediately stopped

[2020-04-05T17:24:10] INFO: backing off, wait=2s, failures=1

[Daniel Alarcon]

@Slayce Can you change the log level on the server to see why it's claiming there is an error on the configuration file?

[Slayce]

Hi Daniel

with log level "DEBUG"

Quote

[2020-04-06T19:02:43] DEBUG: starting process

[2020-04-06T19:02:43] INFO: starting server

[2020-04-06T19:02:43] INFO: config file: C:/Users/Clément/AppData/Local/Temp/Synergy.LbGRlT

[2020-04-06T19:02:43] INFO: log level: DEBUG

[2020-04-06T19:02:43] DEBUG: start ipc handle data

[2020-04-06T19:02:43] DEBUG: ipc read: ICMD

[2020-04-06T19:02:43] DEBUG: finished ipc handle data

[2020-04-06T19:02:43] DEBUG: new command, elevate=0 command="C:/Program Files (x86)/Synergy/synergys.exe" -f --no-tray --debug DEBUG --name CLMNT-PCTEST --ipc --stop-on-desk-switch --profile-dir "C:\Users\Cl�ment\AppData\Local" -c "C:/Users/Clément/AppData/Local/Temp/Synergy.bdATvG" --address :24800 --serial-key 7B76313B62617369633B636CC3A96D656E74207461737365743B313B636C656D74617373657440676D61696C2E636F6D3B3B303B307D

[2020-04-06T19:02:43] INFO: service command updated

[2020-04-06T19:02:44] DEBUG: starting command as session user

[2020-04-06T19:02:44] DEBUG: getting elevated token, elevation required

[2020-04-06T19:02:44] DEBUG: processes in session 2: csrss.exe, winlogon.exe, fontdrvhost.exe, dwm.exe, NVDisplay.Container.exe, Corsair.Service.CpuIdRemote64.exe, conhost.exe, Corsair.Service.DisplayAdapter.exe, conhost.exe, ctfmon.exe, Razer Synapse Service Process.exe, rundll32.exe, nvcontainer.exe, sihost.exe, svchost.exe, svchost.exe, taskhostw.exe, explorer.exe, svchost.exe, StartMenuExperienceHost.exe, RuntimeBroker.exe, SearchUI.exe, RuntimeBroker.exe, YourPhone.exe, SettingSyncHost.exe, RuntimeBroker.exe, LockApp.exe, RuntimeBroker.exe, NVIDIA Web Helper.exe, conhost.exe, RuntimeBroker.exe, svchost.exe, THXHelper22AD.exe, THXHelper0520.exe, AVGUI.exe, Razer Synapse 3.exe, Razer Central.exe, CefSharp.BrowserSubprocess.exe, firefox.exe, iCUE.exe, CefSharp.BrowserSubprocess.exe, firefox.exe, firefox.exe, firefox.exe, ApplicationFrameHost.exe, WinStore.App.exe, RuntimeBroker.exe, SystemSettings.exe, WWAHost.exe, RuntimeBroker.exe, dllhost.exe, Microsoft.Photos.exe, Video.UI.exe, YourPhoneServer.exe, RuntimeBroker.exe, RuntimeBroker.exe, AVGUI.exe, EXCEL.EXE, WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe, firefox.exe, CompPkgSrv.exe, Discord.exe, Discord.exe, Discord.exe, Discord.exe, Discord.exe, Discord.exe, firefox.exe, firefox.exe, WINWORD.EXE, Teams.exe, Teams.exe, Teams.exe, Teams.exe, Teams.exe, WINWORD.EXE, firefox.exe, RuntimeBroker.exe, RuntimeBroker.exe, synergy.exe, backgroundTaskHost.exe,

[2020-04-06T19:02:44] DEBUG: found winlogon.exe in session 2

[2020-04-06T19:02:44] DEBUG: got token 33640, duplicating

[2020-04-06T19:02:44] DEBUG: duplicated, new token: 33376

 

[2020-04-06T19:02:44] INFO: starting new process

[2020-04-06T19:02:44] DEBUG: launched syntool to check active desktop

[2020-04-06T19:02:44] INFO: activeDesktop:Default

[2020-04-06T19:02:44] DEBUG: processes in session 2: csrss.exe, winlogon.exe, fontdrvhost.exe, dwm.exe, NVDisplay.Container.exe, Corsair.Service.CpuIdRemote64.exe, conhost.exe, Corsair.Service.DisplayAdapter.exe, conhost.exe, ctfmon.exe, Razer Synapse Service Process.exe, rundll32.exe, nvcontainer.exe, sihost.exe, svchost.exe, svchost.exe, taskhostw.exe, explorer.exe, svchost.exe, StartMenuExperienceHost.exe, RuntimeBroker.exe, SearchUI.exe, RuntimeBroker.exe, YourPhone.exe, SettingSyncHost.exe, RuntimeBroker.exe, LockApp.exe, RuntimeBroker.exe, NVIDIA Web Helper.exe, conhost.exe, RuntimeBroker.exe, svchost.exe, THXHelper22AD.exe, THXHelper0520.exe, AVGUI.exe, Razer Synapse 3.exe, Razer Central.exe, CefSharp.BrowserSubprocess.exe, firefox.exe, iCUE.exe, CefSharp.BrowserSubprocess.exe, firefox.exe, firefox.exe, firefox.exe, ApplicationFrameHost.exe, WinStore.App.exe, RuntimeBroker.exe, SystemSettings.exe, WWAHost.exe, RuntimeBroker.exe, dllhost.exe, Microsoft.Photos.exe, Video.UI.exe, YourPhoneServer.exe, RuntimeBroker.exe, RuntimeBroker.exe, AVGUI.exe, EXCEL.EXE, WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe, firefox.exe, CompPkgSrv.exe, Discord.exe, Discord.exe, Discord.exe, Discord.exe, Discord.exe, Discord.exe, firefox.exe, firefox.exe, WINWORD.EXE, Teams.exe, Teams.exe, Teams.exe, Teams.exe, Teams.exe, WINWORD.EXE, firefox.exe, RuntimeBroker.exe, RuntimeBroker.exe, synergy.exe, backgroundTaskHost.exe, syntool.exe, conhost.exe,

[2020-04-06T19:02:44] DEBUG: did not find logonui.exe in session 2

[2020-04-06T19:02:44] DEBUG: getting non-elevated token

[2020-04-06T19:02:44] DEBUG: duplicated, new token: 33032

 

[2020-04-06T19:02:44] INFO: starting new process

[2020-04-06T19:02:44] DEBUG: opening configuration "C:/Users/Clément/AppData/Local/Temp/Synergy.bdATvG"

[2020-04-06T19:02:44] DEBUG: cannot open configuration "C:/Users/Clément/AppData/Local/Temp/Synergy.bdATvG"

synergys.exe: no configuration available

[2020-04-06T19:02:45] ERROR: failed to launch, error: process immediately stopped

[2020-04-06T19:02:45] INFO: backing off, wait=2s, failures=1

[2020-04-06T19:02:47] DEBUG: starting command as session user

[2020-04-06T19:02:47] DEBUG: getting elevated token, elevation required

[2020-04-06T19:02:47] DEBUG: processes in session 2: csrss.exe, winlogon.exe, fontdrvhost.exe, dwm.exe, NVDisplay.Container.exe, Corsair.Service.CpuIdRemote64.exe, conhost.exe, Corsair.Service.DisplayAdapter.exe, conhost.exe, ctfmon.exe, Razer Synapse Service Process.exe, rundll32.exe, nvcontainer.exe, sihost.exe, svchost.exe, svchost.exe, taskhostw.exe, explorer.exe, svchost.exe, StartMenuExperienceHost.exe, RuntimeBroker.exe, SearchUI.exe, RuntimeBroker.exe, YourPhone.exe, SettingSyncHost.exe, RuntimeBroker.exe, LockApp.exe, RuntimeBroker.exe, NVIDIA Web Helper.exe, conhost.exe, RuntimeBroker.exe, svchost.exe, THXHelper22AD.exe, THXHelper0520.exe, AVGUI.exe, Razer Synapse 3.exe, Razer Central.exe, CefSharp.BrowserSubprocess.exe, firefox.exe, iCUE.exe, CefSharp.BrowserSubprocess.exe, firefox.exe, firefox.exe, firefox.exe, ApplicationFrameHost.exe, WinStore.App.exe, RuntimeBroker.exe, SystemSettings.exe, WWAHost.exe, RuntimeBroker.exe, dllhost.exe, Microsoft.Photos.exe, Video.UI.exe, YourPhoneServer.exe, RuntimeBroker.exe, RuntimeBroker.exe, AVGUI.exe, EXCEL.EXE, WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe, firefox.exe, CompPkgSrv.exe, Discord.exe, Discord.exe, Discord.exe, Discord.exe, Discord.exe, Discord.exe, firefox.exe, firefox.exe, WINWORD.EXE, Teams.exe, Teams.exe, Teams.exe, Teams.exe, Teams.exe, WINWORD.EXE, firefox.exe, RuntimeBroker.exe, RuntimeBroker.exe, synergy.exe, backgroundTaskHost.exe,

[2020-04-06T19:02:47] DEBUG: found winlogon.exe in session 2

[2020-04-06T19:02:47] DEBUG: got token 33032, duplicating

[2020-04-06T19:02:47] DEBUG: duplicated, new token: 33388

[2020-04-06T19:02:47] INFO: starting new process

 

 

[Slayce]

I still haven't figured out how to fix my problem.

[Daniel Alarcon]

@Slayce Thanks for the logs, I see the problem now:

[2020-04-06T19:02:44] DEBUG: cannot open configuration "C:/Users/Clément/AppData/Local/Temp/Synergy.bdATvG"

Your User profile folder has a non-supported character "é", can you please save your configuration file to a different location and try again? 

Please see these instructions.

[Slayce]

Super thank you, Daniel, the problem is solved !