SGS Posted February 17, 2020 Share Posted February 17, 2020 I see there is some reports on mouse scrolling. ?I have a Mac (Mojave) (Server) wifi, windows 10 laptop client on ethernet with 3 monitors. Issue 1: Mouse performance on the win 10 client is appalling, and some times unresponsive, i need to quite it all and start again. This is a pain as the idea for this setup is so that i can store the windows laptop under the desk and use my Mac as the input. issue 2: I cant scroll via my mouse wheel on the windows 10 client. The mouse it a entry level blue tooth mouse that works on my MAC anyone with the same issues? Quote Link to comment Share on other sites More sharing options...
SGS Posted February 17, 2020 Author Share Posted February 17, 2020 PS. What is the refund on this if i have too many issues? Quote Link to comment Share on other sites More sharing options...
Daniel Alarcon Posted February 17, 2020 Share Posted February 17, 2020 @SGS Please open a ticket at https://symless.com/help/contact we will handle your refund request 1 Quote Link to comment Share on other sites More sharing options...
SGS Posted February 19, 2020 Author Share Posted February 19, 2020 this was done on the 17th! Quote Link to comment Share on other sites More sharing options...
SGS Posted February 20, 2020 Author Share Posted February 20, 2020 (edited) its now the 20th and no response... are just doing lip service to make money? Logs have been up loaded, and no response... As you can't do a trial on the software to see these issue, can I get a refund? Edited February 20, 2020 by SGS Quote Link to comment Share on other sites More sharing options...
Guest Posted February 20, 2020 Share Posted February 20, 2020 Hello @SGS Can you please clarify email address that you used for the ticket? I will check in Zendesk. Quote Link to comment Share on other sites More sharing options...
SGS Posted February 24, 2020 Author Share Posted February 24, 2020 On 20/02/2020 at 3:40 PM, Alexey Pilyaev said: Hello @SGS Can you please clarify email address that you used for the ticket? I will check in Zendesk. where would you like me to post it??? in a open forum Quote Link to comment Share on other sites More sharing options...
SGS Posted February 24, 2020 Author Share Posted February 24, 2020 On 20/02/2020 at 3:40 PM, Alexey Pilyaev said: Hello @SGS Can you please clarify email address that you used for the ticket? I will check in Zendesk. where would you like me to post it??? in a open forum Quote Link to comment Share on other sites More sharing options...
SGS Posted February 24, 2020 Author Share Posted February 24, 2020 I have a support ticket number 128091 Quote Link to comment Share on other sites More sharing options...
Guest Posted February 28, 2020 Share Posted February 28, 2020 Hello @sgs Feb 17 I sent you an answer via ticket where I ask logs from both computers. Have you received that email? Quote Link to comment Share on other sites More sharing options...
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