sjcazz Posted November 20, 2018 Share Posted November 20, 2018 Hi, I am one of those computer stupid people that need to set up synergy. Is there a way to talk to an actual human being and have them walk a person through the set up? Thanks! Link to comment Share on other sites More sharing options...
sjcazz Posted November 20, 2018 Author Share Posted November 20, 2018 All I am getting is : WARNING: Failed to connect to server: No address for:Desktop Link to comment Share on other sites More sharing options...
sjcazz Posted November 20, 2018 Author Share Posted November 20, 2018 Is there a number for customer support? Link to comment Share on other sites More sharing options...
Daniel Alarcon Posted November 20, 2018 Share Posted November 20, 2018 Hello @sjcazz Sure, please open a ticket in our form: https://symless.com/contact/customer-support From there we can schedule a call/session to help you get this configured. Link to comment Share on other sites More sharing options...
sjcazz Posted November 20, 2018 Author Share Posted November 20, 2018 Thank you! I opened a few I think...LOL Link to comment Share on other sites More sharing options...
sjcazz Posted December 6, 2018 Author Share Posted December 6, 2018 You know what? I opened a ticket over three weeks ago and never got a response. At this point, I want my money refunded. Link to comment Share on other sites More sharing options...
Guest Posted December 6, 2018 Share Posted December 6, 2018 @sjcazz can you please provide me with your email address? I will check all tickets in the system from you. Link to comment Share on other sites More sharing options...
sjcazz Posted December 9, 2018 Author Share Posted December 9, 2018 sjcazz1993@gmail.com Link to comment Share on other sites More sharing options...
Guest Posted December 11, 2018 Share Posted December 11, 2018 We have never received letters from you. Please post a ticket for us here: https://symless.com/contact/customer-support?help-option=Troubleshooting+(Synergy+1) Link to comment Share on other sites More sharing options...
sjcazz Posted December 13, 2018 Author Share Posted December 13, 2018 I have sent in numerous tickets. At this point, I just want my money back. This products does not work, and if it does does it does not have any support. To come back and tell me I did not put in a ticket is bullshit. Susan Caswell Link to comment Share on other sites More sharing options...
Daniel Alarcon Posted December 13, 2018 Share Posted December 13, 2018 Hello Sussan, Sorry for all the trouble, if you are still looking for help, please let me know, we can do a call/session to assist. For that just create a ticket and share your number, I will make sure to reach you. If you want a refund, I can also help you with that. Link to comment Share on other sites More sharing options...
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