Another Emmanuel Posted April 29, 2018 Share Posted April 29, 2018 Original support request below... As I can't upload logs I can't access Support, catch 22. ======================================= Hi, Just purchased Synergy, does not work for me. On corporate Windows 10 the login window immediately closes. Can't login and can't even get to upload logs' button. Service is running and tray icon is visible. Might be caused by mandatory proxy (we are using ZScaler services), as the only visible problem in logs is that websocket connection could not be established (bad request). Note that I know websockets can work through ZScaler. I didn't know cloud connection was mandatory, that does not appear in your product description... I am ready to try a pre-2.0 version, assuming it does not need cloud. If not, I would like a refund please. Thanks, Emmanuel Link to comment Share on other sites More sharing options...
jml Posted April 29, 2018 Share Posted April 29, 2018 Pre-2.0 will work without internet access.... Nick will need to handle the licensing and/or refund request. Link to comment Share on other sites More sharing options...
Another Emmanuel Posted April 30, 2018 Author Share Posted April 30, 2018 Thanks, jml. Looking forward to Nick or somebody proposing an option: pre-2.0 or refund. Link to comment Share on other sites More sharing options...
Another Emmanuel Posted April 30, 2018 Author Share Posted April 30, 2018 Or troubleshooting... :-) Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.