machicot Posted April 19, 2018 Share Posted April 19, 2018 Hi there, I purchased synergy last week in the hope to share my mouse and keyboard between my linux and windows host. Sadly, synergy doesn't support proxy settings (I did purchased it for my office). How can I get a refund please ? Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted April 19, 2018 Synergy Team Share Posted April 19, 2018 We're really close to adding proxy support and have an update coming out imminently (2.0.10). Would you mind waiting a few days, or would you like to go ahead with the refund? Link to comment Share on other sites More sharing options...
machicot Posted April 19, 2018 Author Share Posted April 19, 2018 I'm seeing this announced since january ... Also, I don't get why a proxy would be needed for devices on the same lan... Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted April 19, 2018 Synergy Team Share Posted April 19, 2018 4 minutes ago, machicot said: I'm seeing this announced since january ... 1 What do you mean? Could you let me know where you saw this? 4 minutes ago, machicot said: Also, I don't get why a proxy would be needed for devices on the same lan... 1 Cloud-based handshake works better than zeroconf (which is blocked on many networks). Link to comment Share on other sites More sharing options...
machicot Posted April 19, 2018 Author Share Posted April 19, 2018 For when is it planned to be released then ? Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted April 19, 2018 Synergy Team Share Posted April 19, 2018 57 minutes ago, machicot said: For when is it planned to be released then ? Ah, I probably shouldn’t have said that. It was planned in that release, but it was pushed back to now due to more urgent issues coming up. We are testing Windows proxy support internally and we plan to have it ready for public use within the next few days. This is unlikely to change as the test results have been positive so far. Mac and Linux proxy support will follow shortly. Update: Ah bugger, I re-read your message and see that you’re on Linux (as well as Windows). Well, at least you can test on Windows. If it’s still not working on Linux, you can either use Synergy 1 (manual config) or get a refund. In either case, would you mind contacting customer service? https://symless.com/contact Link to comment Share on other sites More sharing options...
machicot Posted April 19, 2018 Author Share Posted April 19, 2018 How do you want me to test it on a single host ? Synergy 1 is buggy on linux for some reason, it does sometimes crash. I will contact the customer service. Thanks Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted April 19, 2018 Synergy Team Share Posted April 19, 2018 2 hours ago, machicot said: Synergy 1 is buggy on linux for some reason, it does sometimes crash. Is this with 1.9.x? Link to comment Share on other sites More sharing options...
machicot Posted April 20, 2018 Author Share Posted April 20, 2018 1.8.8, I don't find 1.9 on the download page, could you give me the link please ? Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted April 20, 2018 Synergy Team Share Posted April 20, 2018 30 minutes ago, machicot said: 1.8.8, I don't find 1.9 on the download page, could you give me the link please ? Fixed your account, can you refresh? Link to comment Share on other sites More sharing options...
machicot Posted April 20, 2018 Author Share Posted April 20, 2018 I achieved to download it, but same issue. server is crashing on linux. Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted April 20, 2018 Synergy Team Share Posted April 20, 2018 26 minutes ago, machicot said: I achieved to download it, but same issue. server is crashing on linux. Sorry about that, do you see a crash report? Link to comment Share on other sites More sharing options...
machicot Posted April 20, 2018 Author Share Posted April 20, 2018 ==> /var/log/synergy/synergy-combined.log <== [ Service ] [2018-04-18T14:47:20] info: Active X "greeter" session "c7" ignored [ Service ] [2018-04-18T14:47:20] info: Active X "greeter" session "c7" ignored [ Service ] [2018-04-18T14:47:20] info: Active X session changed from " c6" to "c8" [ Service ] [2018-04-18T13:57:30] info: Active X "greeter" session "c9" ignored [ Service ] [2018-04-18T13:57:30] info: Active X "greeter" session "c9" ignored [ Service ] [2018-04-18T13:57:30] info: Active X "greeter" session "c9" ignored [ Service ] [2018-04-18T14:09:00] info: Session monitor stopped [ Service ] [2018-04-18T14:09:00] debug: ignoring core process shutdown request, core is not running [ Service ] [2018-04-18T14:09:00] debug: ignoring core process shutdown request, core is not running [ Service ] [2018-04-18T14:09:00] debug: ignoring core process shutdown request, core is not running ==> /var/log/synergy/synergy-config.log <== [ Config ] [2018-04-17T19:57:43] error: Reply status code: 0 [ Config ] [2018-04-17T19:57:43] error: Reply status code: 0 [ Config ] [2018-04-17T19:57:43] error: Reply status code: 0 [ Config ] [2018-04-17T19:57:43] error: Reply status code: 0 [ Config ] [2018-04-17T19:57:43] error: Reply status code: 0 [ Config ] [2018-04-17T19:57:43] error: Reply status code: 0 [ Config ] [2018-04-17T19:57:43] error: Reply status code: 0 [ Config ] [2018-04-17T19:57:43] error: Reply status code: 0 [ Config ] [2018-04-17T19:57:43] error: Reply status code: 0 [ Config ] [2018-04-17T19:57:43] error: Reply status code: 0 ==> /var/log/synergy/synergy-router.log <== [ Router ] [2018-04-17T19:50:09] debug: binding to 0.0.0.0:24802 [ Router ] [2018-04-17T19:50:09] debug: Initialized [ Router ] [2018-04-17T19:50:24] debug: binding to 0.0.0.0:24802 [ Router ] [2018-04-17T19:50:24] debug: Initialized [ Router ] [2018-04-18T14:35:31] debug: binding to 0.0.0.0:24802 [ Router ] [2018-04-18T14:35:31] debug: Initialized [ Router ] [2018-04-18T14:42:14] debug: binding to 0.0.0.0:24802 [ Router ] [2018-04-18T14:42:14] debug: Initialized ==> /var/log/synergy/synergy-service.log <== [ Service ] [2018-04-18T14:47:20] info: Active X "greeter" session "c7" ignored [ Service ] [2018-04-18T14:47:20] info: Active X "greeter" session "c7" ignored [ Service ] [2018-04-18T14:47:20] info: Active X session changed from " c6" to "c8" [ Service ] [2018-04-18T13:57:30] info: Active X "greeter" session "c9" ignored [ Service ] [2018-04-18T13:57:30] info: Active X "greeter" session "c9" ignored [ Service ] [2018-04-18T13:57:30] info: Active X "greeter" session "c9" ignored [ Service ] [2018-04-18T14:09:00] info: Session monitor stopped [ Service ] [2018-04-18T14:09:00] debug: ignoring core process shutdown request, core is not running [ Service ] [2018-04-18T14:09:00] debug: ignoring core process shutdown request, core is not running [ Service ] [2018-04-18T14:09:00] debug: ignoring core process shutdown request, core is not running ==> /var/log/synergy/synergy-tray.log <== [ Tray ] [2018-04-17T19:51:24] info: Received kill command from service. [ Tray ] [2018-04-17T19:51:24] info: RPC disconnected [ Tray ] [2018-04-17T19:56:44] info: Received kill command from service. [ Tray ] [2018-04-17T19:56:44] info: RPC disconnected [ Tray ] [2018-04-18T13:16:15] info: RPC disconnected Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted April 21, 2018 Synergy Team Share Posted April 21, 2018 @machicot Could you send your original log links? Link to comment Share on other sites More sharing options...
machicot Posted April 21, 2018 Author Share Posted April 21, 2018 Original logs are in my previous post ... Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted April 21, 2018 Synergy Team Share Posted April 21, 2018 2 minutes ago, machicot said: Original logs are in my previous post ... Perhaps the message failed? Could you try to share them again? I need to see the log links for all computers. Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted April 21, 2018 Synergy Team Share Posted April 21, 2018 On 4/19/2018 at 7:56 AM, machicot said: How can I get a refund please ? Remember, if you need a refund, please contact customer service: https://symless.com/contact Link to comment Share on other sites More sharing options...
machicot Posted April 23, 2018 Author Share Posted April 23, 2018 Already did, I am waiting for an answer from them Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted April 23, 2018 Synergy Team Share Posted April 23, 2018 51 minutes ago, machicot said: Already did, I am waiting for an answer from them Thanks. Sorry things didn’t work out. Link to comment Share on other sites More sharing options...
yronwood Posted April 24, 2018 Share Posted April 24, 2018 I've updated to 2.0.10, but not sure to to set the http proxy settings. There is no settings menu Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted April 25, 2018 Synergy Team Share Posted April 25, 2018 12 hours ago, yronwood said: I've updated to 2.0.10, but not sure to to set the http proxy settings. There is no settings menu It's automatic. Could you send me your log links? Link to comment Share on other sites More sharing options...
Joe90 Posted April 26, 2018 Share Posted April 26, 2018 me too. to bypass auth proxy, we need manual proxy settings. you have to have proxy settings UI before Sing in view. Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted April 26, 2018 Synergy Team Share Posted April 26, 2018 5 hours ago, Joe90 said: me too. to bypass auth proxy, we need manual proxy settings. 1 What problem are you trying to solve with manual proxy settings? Please, could you share your log links? Link to comment Share on other sites More sharing options...
machicot Posted April 26, 2018 Author Share Posted April 26, 2018 I don't get how do you expect proxy settings to be 'automatic'. Some proxies configurations might need credentials, some infrastructures might also have multiple proxies. A manual configuration is obviously needed here. Side note: I asked the support to have both invoice and refurb bill but still have no answer .. Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted April 26, 2018 Synergy Team Share Posted April 26, 2018 9 hours ago, machicot said: A manual configuration is obviously needed here. Good call. We will be adding manual proxy options, as well as manual local IP options too. Can't say when right now, but we do plan to do this. Link to comment Share on other sites More sharing options...
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