1 rig stuck in connecting green bar

[CYU]

Big fan of Synergy and long time user of 1.x

Today uninstalled 1.x and installed latest 2.0.9 from website.

I can't find any preferences in the new version so not sure where to start with configuration, if it worked out the box then I would love to have it this simple but in the past I've had to untick autoconfig and connect to specific ip addresses to work.

Both machines are Windows 10 latest updates. 

One machine is green lit and the other is stuck on grey with panning green bar.

Where am I going wrong?

Help appreciated.

[Nick Bolton]

Sorry that you're having problems. Have you contacted our support team yet? https://symless.com/contact/customer-support

If you'd rather get help on the forums, please could you share your log links? Please don't paste the actual log text.

 

[CYU]

Thanks for such a quick response Nick. Have just sent logs and support request with info using form.

Thanks. Can't wait to get back up and running!

Cheers man

 

link for log... https://synergy-logs.symless.com/4801305cfb307d18f096f7aa151106a6/logs/33068-2018-04-16T14-52-23.log

[Nick Bolton]

No problem, you seem like a nice guy, so I prioritized your ticket for you. You should get a response within 4 hours.

[GranPaSmurf]

Just to clarify, on the Synergy UI, one of the computers shows OK green, and the other persists in showing the 'connecting' animation, right? Is Synergy otherwise working OK? Can you mouse over to the other computer?

I'm asking because sometimes the connecting animation persists but otherwise Synergy is working.

[CYU]

Thanks for your input, I did see this mentioned in another thread, unfortunately Synergy isn't allowing me to mouse over to the other computer.

I have noticed after restarting, both computers now display as grey with moving green bars.

Thanks again for your input.

New log link... https://synergy-logs.symless.com/4801305cfb307d18f096f7aa151106a6/logs/33068-2018-04-16T15-47-34.log

[GranPaSmurf]

The next step in DIY troubleshooting is to restart the Synergy service on each.

If no change, try this quick-fix, move one of the screens on the Synergy UI away from the other, as they don't touch. That triggers what you are already seeing, both screens showing the connecting animation. Then reassemble the screens as you desire. That restarts the Synergy core on each.

If no change, re-boot both. 

[CYU]

Thanks, will give suggestions a go now. Is disabling and enabling Synergy in sys tray the same as restarting service?

Thanks again.

[GranPaSmurf]

 dunno.

I only used the sys tray disable one day when I for sure wanted to operate on just the server machine...

[CYU]

Ok, so, am back to where I was before, depending on which computer I use, that becomes the 'green' computer, the other computer will always be grey with green bar. I do have a keyboard and mouse plugged into each computer (so I can login etc. whilst setting synergy up etc.), I'm assuming this is okay? Assuming, hmmmm, never the best thing to do hehe ;-) 

[GranPaSmurf]

It's OK, That's the way I'm set up too.

So, if Synergy is still not linking your machines together, then my next step would be to do a thorough uninstall and reinstall.

https://symless.com/forums/topic/4519-synergy-2-how-to-uninstall-and-reinstall/

 

[CYU]

1 hour ago, GranPaSmurf said:

It's OK, That's the way I'm set up too.

So, if Synergy is still not linking your machines together, then my next step would be to do a thorough uninstall and reinstall.

https://symless.com/forums/topic/4519-synergy-2-how-to-uninstall-and-reinstall/

 

Sorted. Thank you. Clean uninstall and reinstall has done the job. Many thanks again. :-)

[GranPaSmurf]

Glad to hear you now have a Synergy Super System!