Joel Gray Posted April 12, 2018 Share Posted April 12, 2018 It sure seems like I have problems with every single upgrade. With this latest version 2.0.9 my MacBook Pro does not seem to connect. Prior to the upgrade I followed the uninstall procedures on both my Mac and Windows 10 machines including reboots. The Windows 10 machine appears to connect fine as the "screen" icon appears green but the Mac "screen" icon stays gray with the moving bar across the bottom. The logs are below. Of particular note I see these messages repetitively. [ Core ] 2018-04-12 11:31:12.543 synergy-core[913:17320] pid(913)/euid(501) is calling TIS/TSM in non-main thread environment, ERROR : This is NOT allowed. Please call TIS/TSM in main thread!!! [ Config ] [2018-04-12T11:31:12] debug: current version is update to date [ Service ] [2018-04-12T11:31:12] debug: invalid http request: {"error":"Stale screen version"} [ Service ] [2018-04-12T11:31:13] debug: got user auth token: ***removed for security reasons**** https://synergy-logs.symless.com/e7a0bdf2be332ab6ef0a2e6d7fe1f320/logs/6334-2018-04-12T11-31-36.log If anyone has ideas I'd appreciate it. I did start a ticket with support as well but I thought I'd see if anyone here had an idea. Link to comment Share on other sites More sharing options...
Joel Gray Posted April 12, 2018 Author Share Posted April 12, 2018 And now the Windows computer no longer seems to be connecting and is reporting these errors. [ Config ] [2018-04-12T12:11:33] error: Reply status code: 400 [ Config ] [2018-04-12T12:11:33] error: Reply error message: Invalid JSON request: bad numeric conversion: negative overflow Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted April 13, 2018 Synergy Team Share Posted April 13, 2018 This is definitely something our support team can help you with. Would you mind contacting them? https://symless.com/contact/customer-support Link to comment Share on other sites More sharing options...
Joel Gray Posted April 13, 2018 Author Share Posted April 13, 2018 Hi Nick, 18 hours ago, Joel Gray said: I did start a ticket with support as well but I thought I'd see if anyone here had an idea. I work in the software industry and know that support can be overwhelming so I was looking for a hopefully faster response from the community. In the mean time, waiting patiently Thanks! -Joel Link to comment Share on other sites More sharing options...
Joel Gray Posted April 16, 2018 Author Share Posted April 16, 2018 Just thought I"d give this a bump in case anyone has new information. Still waiting for support to get back to me. Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted April 16, 2018 Synergy Team Share Posted April 16, 2018 Would you mind contacting support? The really want to hear from you Link to comment Share on other sites More sharing options...
Joel Gray Posted April 16, 2018 Author Share Posted April 16, 2018 2 hours ago, Nick Bolton said: Would you mind contacting support? The really want to hear from you I contacted them last Thursday and have not heard anything back yet. Link to comment Share on other sites More sharing options...
Isaac Li Posted April 16, 2018 Share Posted April 16, 2018 I believe this "TIS/TSM" error has something to do with macOS 10.13.4. It is fairly new and very few clues online. Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted April 17, 2018 Synergy Team Share Posted April 17, 2018 On 4/16/2018 at 7:57 PM, NoBigdeal said: I'm also getting this SSL error [2018-04-16T20:57:16] NOTE: connecting to '192.168.0.19': 192.168.0.19:24800 [2018-04-16T20:57:16] INFO: OpenSSL 1.0.2n 7 Dec 2017 [2018-04-16T20:57:17] WARNING: failed to connect to server: Connection refused Ah, that's actually not an SSL error, as the two log lines aren't related. Looks like you're using Synergy 1, and could be seeing a firewall issue. Could you try disabling your firewall temporarily? Link to comment Share on other sites More sharing options...
Joel Gray Posted April 27, 2018 Author Share Posted April 27, 2018 According to support, my issue is a known bug and won't be taken care of for a while I went back to the last version that worked for me which was 2.0.6 and all was well for a few days, then suddenly it stopped working and when I would load the UI I would get the message that the version was no longer supported. I believe that was the same day 2.0.10 came out, I'm out of luck until the issues is resolved. I put in a request to support to allow version 2.0.6 again but haven't heard back in a few days. -Joel Link to comment Share on other sites More sharing options...
Victor Emmanuel Posted April 30, 2018 Share Posted April 30, 2018 hey I'm new to the forum cause I don't have any issue before I have the same issue where my Mac is the server and my Win 10 Laptop is the Client it lost the connection from time to time , What is the best practice for me to trouble shoot ? also i notice that when my Laptop goes from Lan to Wifi or vise versa , it's taking forever to get a connection back I'm currenly on v2.09 I don't have this kind of isssue when I was still using V1.x Link to comment Share on other sites More sharing options...
systo Posted May 27, 2018 Share Posted May 27, 2018 Does this have anything to do with the display driver changes in MacOS 10.13.4? Started having display issues with my thunderbolt dock and usb display adapters too, re: http://www.displaylink.com/downloads/macos Link to comment Share on other sites More sharing options...
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