CharlesCandale Posted January 26, 2018 Share Posted January 26, 2018 just installed v2.0.4-stable and it just does't work on two win10-64-bit no instructions i got the app running with icons for both computer only option is to righclick on an icon and select share but nothing happens not happy with this product at all i couldnt even submit a ticket after uploading the logs, i filled it all out and nothing happens when i click submit request does anything work? Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted January 26, 2018 Synergy Team Share Posted January 26, 2018 Sorry that the form is broken, we're urgently working on a fix. Please email us: support@symless.com Link to comment Share on other sites More sharing options...
Vertco Posted January 26, 2018 Share Posted January 26, 2018 Program Issue I had the same issue as Charles, I had to manually go into my Services on my Windows x64 and restart the Synergy service. Once that was done, I was able to move between computers. The only input I have on this 2.0.4 release, is that it seems very sluggish on the user computer's end. Synergy also no longer shows up in the Taskbar once you hit the "X" in the top right corner, so any new user you have, they'll have no idea how to re-open the application to make it view-able. Installation Process On a side note, I had to install a MSI registry edit to run the installer as the Administrator. >> See Link >> http://windows.intowindows.netdna-cdn.com/wp-content/uploads/My uploaded files/MSIFileRunAsAdmin.zip When I originally tried to install it, the application did not have privileges from the computer to do anything in the Synergy home folder. I also tried doing the msiexec.exe /a "C:\path\to\installer.msi" and it still failed. Once I installed the MSI registry edit, ran it as Administrator, the installation was flawless. Link to comment Share on other sites More sharing options...
Sungho Park Posted January 28, 2018 Share Posted January 28, 2018 On 1/27/2018 at 12:19 AM, Vertco said: Program Issue I had the same issue as Charles, I had to manually go into my Services on my Windows x64 and restart the Synergy service. Once that was done, I was able to move between computers. The only input I have on this 2.0.4 release, is that it seems very sluggish on the user computer's end. Synergy also no longer shows up in the Taskbar once you hit the "X" in the top right corner, so any new user you have, they'll have no idea how to re-open the application to make it view-able. Installation Process On a side note, I had to install a MSI registry edit to run the installer as the Administrator. >> See Link >> http://windows.intowindows.netdna-cdn.com/wp-content/uploads/My uploaded files/MSIFileRunAsAdmin.zip When I originally tried to install it, the application did not have privileges from the computer to do anything in the Synergy home folder. I also tried doing the msiexec.exe /a "C:\path\to\installer.msi" and it still failed. Once I installed the MSI registry edit, ran it as Administrator, the installation was flawless. Thank you Vertco! I am using Synergy to use a keyboard and mouse from WIndows 10 desktop to Macbook Pro, and for me restarting Synergy service on my Windows 10 immediately fixed the issue for me. Link to comment Share on other sites More sharing options...
Vertco Posted January 29, 2018 Share Posted January 29, 2018 16 hours ago, Sungho Park said: Thank you Vertco! I am using Synergy to use a keyboard and mouse from WIndows 10 desktop to Macbook Pro, and for me restarting Synergy service on my Windows 10 immediately fixed the issue for me. Absolutely, I'm glad my experience could help you. Link to comment Share on other sites More sharing options...
docLocke Posted January 29, 2018 Share Posted January 29, 2018 Like Sungho Park (and Vertco), I'm running between OS X High Sierra (10.13.2) and Win 10--and the problem seemed to be the Windows service. Stopping/starting Synergy service on the Win machine fixed everything (mouse, keyboard, clipboard at least). I'd like to suggest (gently) while I and probably others like the concept of minimalism, Synergy 2.0.4 takes the practice past a useful edge. Some context help (right click) at least would help. And perhaps include some of the troubleshooting bits in a single page easy for Symless to update and users to access (rather than scrolling through the forum). Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted January 29, 2018 Synergy Team Share Posted January 29, 2018 46 minutes ago, docLocke said: Some context help (right click) at least would help. And perhaps include some of the troubleshooting bits in a single page easy for Symless to update and users to access (rather than scrolling through the forum). Because the UX is so simple, pretty much every issue is caused by a bug. Right now we need to capture as much information about these bugs as possible, which is why we're urging people to raise support tickets. Our support team is our best resource for prioritizing bug fixes. Before scrolling through the forum, please raise a support ticket if you're having a problem: https://symless.com/contact/customer-support Link to comment Share on other sites More sharing options...
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