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Unable to contact support...


AlexVo2

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Hello world, 

Quick question, the contact form on the synergy website doesn't work for me (I've tried on two devices the submit button doesn't do anything). Unable to find contact details or social profiles either. Getting a little worried. 

Support issue: Can't install on mac, I just get an error message saying "cannot be opened because of a problem."

Help ?

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Quick checks: Have you tried re-downloading the installer, and are you getting a block because of OSX security restrictions (see System Preferences | Security and Privacy | Allow apps downloaded from..."? I'm sure you've gone there, but it's worth double-checking.

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  • Synergy Team
1 hour ago, AlexVo2 said:

Quick question, the contact form on the synergy website doesn't work for me (I've tried on two devices the submit button doesn't do anything). Unable to find contact details or social profiles either. Getting a little worried. 

We're aware of this and are working on a fix. Do you know how to access your browser console view? If so, please let us know about any errors when submitting the form.

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If he doesn't, if you're using Chrome, right click and hit "Inspect Element".

From the tabs at the top, you should be able to see a tab named "Console". Try submitting the forum and send us a log of the console view to see if any HTML/JS errors are occurring.

Additionally, as a workaround, please directly email them as support@symless.com.

@Nick Bolton, do you currently provide these email addresses directly on the Symless website, but mention that the contact form will be the best way as it will help classify their requests for the least waste of time?

Edited by Kelvin Tran
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13 hours ago, jml said:

Quick checks: Have you tried re-downloading the installer, and are you getting a block because of OSX security restrictions (see System Preferences | Security and Privacy | Allow apps downloaded from..."? I'm sure you've gone there, but it's worth double-checking.

Really appreciate you putting it so nicely :) Yes, I have tried the above, no luck unfortunately...

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  • 3 weeks later...
  • Synergy Team
On 04/01/2018 at 11:29 PM, Kelvin Tran said:

@Nick Bolton, do you currently provide these email addresses directly on the Symless website, but mention that the contact form will be the best way as it will help classify their requests for the least waste of time?

I have considered it, but a bug fix for the support form is imminent, so we've prioritized this instead.

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