josegalvez Posted November 8, 2017 Share Posted November 8, 2017 We have CylanceProtect installed on our macs and synerg-service is triggering a pivot violation and is getting shutdown. Any thoughts on how to deal with this ? Link to comment Share on other sites More sharing options...
jaap aarts Posted November 8, 2017 Share Posted November 8, 2017 have you tried contacting symless at support@symless.com? this is something thats in the code itself, we cant really fix it. Link to comment Share on other sites More sharing options...
josegalvez Posted November 8, 2017 Author Share Posted November 8, 2017 figured that would most likely be the case. I sent the same note to support@symless.com. Link to comment Share on other sites More sharing options...
jaap aarts Posted November 8, 2017 Share Posted November 8, 2017 did synergy 1 work? if it did I think it should be a small fix, but if it doesn't its probably gonna take a while. Link to comment Share on other sites More sharing options...
josegalvez Posted November 8, 2017 Author Share Posted November 8, 2017 yes 1.8 works well so I hope it's something that can be fixed Link to comment Share on other sites More sharing options...
josegalvez Posted November 9, 2017 Author Share Posted November 9, 2017 so the issue was completely related to cylance. I had our security folks create an exception for synergy and now it working just fine between linux and mac Link to comment Share on other sites More sharing options...
jaap aarts Posted November 10, 2017 Share Posted November 10, 2017 hmm, well you're lucky. I dontthink many companies would make an exeption for synergy. This should be fixed, not now but later. Link to comment Share on other sites More sharing options...
josegalvez Posted November 10, 2017 Author Share Posted November 10, 2017 agreed, I actually was pretty surprised that they made the exception for me. Link to comment Share on other sites More sharing options...
RobCordeau Posted March 29, 2018 Share Posted March 29, 2018 I'm having the same issue. Was this ever fixed? Link to comment Share on other sites More sharing options...
josegalvez Posted March 30, 2018 Author Share Posted March 30, 2018 nope, at least not as of 2.08 which I just installed on my new mac and realized the problem was back. Best you can do is ask your IT guys to white list synergy in Cylance. Link to comment Share on other sites More sharing options...
Guest Andrew Nelless Posted April 3, 2018 Share Posted April 3, 2018 This isn't a threat or a bug. The service uses coroutines internally to perform some async network i/o. Switching (or 'pivoting') stacks is a completely normal part of these operations. An exception must be added for Synergy to function. Link to comment Share on other sites More sharing options...
josegalvez Posted April 3, 2018 Author Share Posted April 3, 2018 Yes I had. It added as an exception by our IT Dept. Unfortunately exceptions are on a per machine, not software bases, at least where I work. Jose Link to comment Share on other sites More sharing options...
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