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Can't e-mail support


Brielle

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Hi all!

Tried to e-mail support@symless.com and service@symless.com and it looks like the spam filtering may be a bit too aggressive on it.

 

Reporting-MTA: dns; googlemail.com
Received-From-MTA: dns; xxxxxxxxx
Arrival-Date: Mon, 06 Nov 2017 08:23:47 -0800 (PST)
X-Original-Message-ID: <a1c9efcf-83ed-3980-3d25-57ec976c2299@2mbit.com>

Final-Recipient: rfc822; service@symless.com
Action: failed
Status: 5.0.0
Diagnostic-Code: smtp; Your email to group zendesk@symless.com was rejected due to spam classification. To address this issue:
 * Contact the owner of the group, who can choose to enable message moderation instead of bouncing these emails.
 * Set up SPF records for your sending domain if you have not done so already.
 Instructions for both steps can be found here: https://support.google.com/a/answer/168383.
Last-Attempt-Date: Mon, 06 Nov 2017 08:23:47 -0800 (PST)

 

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hmmm,

did you email synergy at zendesk@symless directly or via their support@symless.com email?

if you did then I guess zundesk has some over aggressive email filtering yeah.

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E-mailed via their support@ and service@, I'll give the zendesk one a try.  Maybe the forwardings are triggering the errors.

 

Edit:

Nope, zendesk@ didn't work either.

Reporting-MTA: dns; googlemail.com
Received-From-MTA: dns; xxxxxxxxxx
Arrival-Date: Mon, 06 Nov 2017 09:03:37 -0800 (PST)
X-Original-Message-ID: <409dbef9-bf5b-f5a4-498e-cdff0e0caad4@2mbit.com>

Final-Recipient: rfc822; zendesk@symless.com
Action: failed
Status: 5.0.0
Diagnostic-Code: smtp; Your email to group zendesk@symless.com was rejected due to spam classification. To address this issue:
 * Contact the owner of the group, who can choose to enable message moderation instead of bouncing these emails.
 * Set up SPF records for your sending domain if you have not done so already.
 Instructions for both steps can be found here: https://support.google.com/a/answer/168383.
Last-Attempt-Date: Mon, 06 Nov 2017 09:03:38 -0800 (PST)

 

Edited by Brielle
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Just now, Brielle said:

E-mailed via their support@ and service@, I'll give the zendesk one a try.  Maybe the forwardings are triggering the errors.

haha, I guess it might work. I misphrased my answer a bit. thats not completely what I menth :/.

@nick bolton should take a look at this

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I also had my emails to support rejected "due to spam classification". Tried both support@symless.com and zendesk@symless.com

@Nick Bolton, I hope you fix this soon, thank you very much!!

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  • Synergy Team
2 hours ago, Javi Macías said:

@Nick Bolton, I hope you fix this soon, thank you very much!!

Sorry about that! I don't think Google offers us a way to turn that off.

What problem are you having? Maybe I can help here.

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1 minute ago, Nick Bolton said:

Sorry about that! I don't think Google offers us a way to turn that off.

What problem are you having? Maybe I can help here.

I was trying to e-mail support about the offer for 5 Synergy 2.0 Pro licenses.

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  • Synergy Team
3 minutes ago, Brielle said:

I was trying to e-mail support about the offer for 5 Synergy 2.0 Pro licenses.

I'll DM you :)

 

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Just now, Nick Bolton said:

I'll DM you :)

 

Its much appreciated.  I'm looking forward to 2.1 with the settings coming back.  2.0 is doing okay so far on my two Win 10 machines.

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please post a new thread next time.

synergy 2 doesnt work for everyone yet, wait for a next version or ask for a refund

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  • Synergy Team
3 hours ago, jaap aarts said:

please post a new thread next time.

 

You're a moderator, so you can split a topic :)

 

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