invar9 Posted October 17, 2017 Share Posted October 17, 2017 Uninstalled the old version, rebooted and installed synergy 2 beta 4 b987 and am unable to start the program? Synergy2.exe has stopped working? I have uninstalled again, removed all files related to synergy, rebooted, reinstalled with the same result. Running windows 10 1703 build 15063.674. The service controller and syndegyd.exe are running, firewall is disabled, tried launching as admin, same result. Not sure where to troubleshoot from here? Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted October 31, 2017 Synergy Team Share Posted October 31, 2017 Finally, Synergy 2 beta5 is here! Could you give it a try? Get the latest version: Synergy-v2.0.0-beta5 Link to comment Share on other sites More sharing options...
invar9 Posted November 1, 2017 Author Share Posted November 1, 2017 Well, a little progress. The configuration will start on the client, but on the server it tries to come up but then closes out. I am using a intel HD driver on both systems? are there any logs or anything I can send to help troubleshoot? Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted November 1, 2017 Synergy Team Share Posted November 1, 2017 2 hours ago, invar9 said: Well, a little progress. The configuration will start on the client, but on the server it tries to come up but then closes out. I am using a intel HD driver on both systems? are there any logs or anything I can send to help troubleshoot? Try this post: Link to comment Share on other sites More sharing options...
invar9 Posted November 1, 2017 Author Share Posted November 1, 2017 I had tried that before, but I tried it again and no change still comes to a white box but then closes. Rebooted, tried restarting the service again, still no change? I have also tried running the synergyconfig.exe in different compatibility modes and as administrator? Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted November 1, 2017 Synergy Team Share Posted November 1, 2017 17 minutes ago, invar9 said: I had tried that before, but I tried it again and no change still comes to a white box but then closes. Rebooted, tried restarting the service again, still no change? I have also tried running the synergyconfig.exe in different compatibility modes and as administrator? Could you try a full uninstall and reboot? Link to comment Share on other sites More sharing options...
invar9 Posted November 1, 2017 Author Share Posted November 1, 2017 Did a uninstall, deleted the 2 registry keys. I did not have a c:\programdata\synergy v2 directory and the diretory in %userappdata%\appdata\local\ was named symless not synergy-- removed them, rebooted. Downloaded a fresh installer........... same result. Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted November 1, 2017 Synergy Team Share Posted November 1, 2017 1 hour ago, invar9 said: comes to a white box but then closes Could you share the .log files in this directory? C:\ProgramData\Symless\Synergy Link to comment Share on other sites More sharing options...
invar9 Posted November 1, 2017 Author Share Posted November 1, 2017 Sorry, could not attach the .log file. synergy-service.log [ Service ] [2017-11-01T11:07:37] debug: service log path: C:\ProgramData\Symless\Synergy\synergy-service.log [ Service ] [2017-11-01T11:07:37] debug: install dir: C:\Program Files\Synergy [ Service ] [2017-11-01T11:07:37] info: starting service... [ Service ] [2017-11-01T11:07:37] debug: creating rpc endpoints [ Service ] [2017-11-01T11:07:37] debug: rpc endpoints created [ Service ] [2017-11-01T11:07:48] debug: saying hello to config ui [ Service ] [2017-11-01T11:07:48] debug: config ui opened, forcing connectivity test [ Service ] [2017-11-01T11:07:48] debug: handling local profile screen set changed, mode=unknown [ Service ] [2017-11-01T11:18:54] debug: service log path: C:\ProgramData\Symless\Synergy\synergy-service.log [ Service ] [2017-11-01T11:18:54] debug: install dir: C:\Program Files\Synergy [ Service ] [2017-11-01T11:18:54] info: starting service... [ Service ] [2017-11-01T11:18:54] debug: creating rpc endpoints [ Service ] [2017-11-01T11:18:54] debug: rpc endpoints created [ Service ] [2017-11-01T11:24:59] debug: service log path: C:\ProgramData\Symless\Synergy\synergy-service.log [ Service ] [2017-11-01T11:25:00] debug: install dir: C:\Program Files\Synergy [ Service ] [2017-11-01T11:25:10] info: starting service... [ Service ] [2017-11-01T11:25:19] debug: creating rpc endpoints [ Service ] [2017-11-01T11:25:19] debug: rpc endpoints created synergy-router.log [ Router ] [2017-11-01T11:07:37] debug: router log path: C:\ProgramData\Symless\Synergy\synergy-router.log [ Router ] [2017-11-01T11:07:37] debug: ID = 4050578550, Name = '' [ Router ] [2017-11-01T11:18:54] debug: router log path: C:\ProgramData\Symless\Synergy\synergy-router.log [ Router ] [2017-11-01T11:18:54] debug: ID = 4050578550, Name = '' [ Router ] [2017-11-01T11:25:17] debug: router log path: C:\ProgramData\Symless\Synergy\synergy-router.log [ Router ] [2017-11-01T11:25:17] debug: ID = 886566006, Name = '' Here is the message from the windows event viewer The description for Event ID 0 from source synergy-service-controller cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: synergy-service-controller Detect Synergy service is not running, restarting Hope this helps. Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted November 2, 2017 Synergy Team Share Posted November 2, 2017 Looks like the background service is crashing. We're working on a fix for this now. Thanks for your patience! Link to comment Share on other sites More sharing options...
invar9 Posted November 2, 2017 Author Share Posted November 2, 2017 Thank you, If I can provide any more information or do any testing, please let me know. Link to comment Share on other sites More sharing options...
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