afterlight Posted August 8, 2017 Share Posted August 8, 2017 See the cloud is down (not my internet connection)....unless I'm doing something wrong. If you're going to have a paid beta at least keep the servers up...when will they be back up and functional again? I love the software and want to support it but c'mon. Not cool. Link to comment Share on other sites More sharing options...
afterlight Posted August 8, 2017 Author Share Posted August 8, 2017 This is a machine that has a solid internet connection and no web browsing related issues, so unless Synergy needs some unusual ports, then...any suggestions? Link to comment Share on other sites More sharing options...
afterlight Posted August 8, 2017 Author Share Posted August 8, 2017 Tried it now on three separate computers - nope, can't connect to symless cloud on any of them, completely unusable... Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted August 8, 2017 Synergy Team Share Posted August 8, 2017 Please be patient, we're working as hard as we can to get the cloud config service back online. If you want a refund, please email: refunds@symless.com Link to comment Share on other sites More sharing options...
afterlight Posted August 8, 2017 Author Share Posted August 8, 2017 ETA? Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted August 8, 2017 Synergy Team Share Posted August 8, 2017 Well, it's almost 2am here in the UK and both @Andrew Nelless and @Dan Sorahan are asleep. Since the cloud server is currently experimental, they're the only ones who know how to maintain it. I'll get them to show me how it works tomorrow so I can fix it if this happens again. I'm really sorry, but it looks like it'll be offline for the next 8 or 9 hours. Please email us if you need a refund: refunds@symless.com You can always downgrade temporarily to Synergy 1 in the meantime: https://symless.com/synergy/downloads Link to comment Share on other sites More sharing options...
afterlight Posted August 8, 2017 Author Share Posted August 8, 2017 No that's ok, just was trying to get accurate info so we can know whether to move on to other things or wait to troubleshoot this. Not looking for a refund, just to get our Synergy stuff back up and running. Excited to see v2! (and forgot you were UK based). Thanks! Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted August 8, 2017 Synergy Team Share Posted August 8, 2017 Got it, thank you so much for your patience. I really appreciate it! Link to comment Share on other sites More sharing options...
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