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Cant connect - 2 Macs


Phelpsa

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I have downloaded the Pro version and I cannot get the 2 macs to sync even without connecting through a VPN. 

 

Here is the log:

 

[2017-08-07T11:31:13] NOTE: client "APP-MPro" has disconnected

[2017-08-07T11:31:14] NOTE: accepted client connection

[2017-08-07T11:31:14] NOTE: disconnecting client "APP-MPro"

[2017-08-07T11:31:14] WARNING: unrecognised client name "APP-MPro", check server config

[2017-08-07T11:31:14] NOTE: client "APP-MPro" has disconnected

[2017-08-07T11:31:15] NOTE: accepted client connection

[2017-08-07T11:31:15] NOTE: disconnecting client "APP-MPro"

[2017-08-07T11:31:15] WARNING: unrecognised client name "APP-MPro", check server config

[2017-08-07T11:31:15] NOTE: client "APP-MPro" has disconnected

[2017-08-07T11:31:16] NOTE: accepted client connection

[2017-08-07T11:31:16] NOTE: disconnecting client "APP-MPro"

[2017-08-07T11:31:16] NOTE: client "APP-MPro" has disconnected

[2017-08-07T11:31:16] WARNING: unrecognised client name "APP-MPro", check server config

 

 

When I check the server config it only shows the mac I have registered as a server, nothing else.

 

Thanks

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Paul Suarez

Hi @Phelpsa. An "unrecognised client name" error is caused by either a typo on the screen name you added on the server or you haven't added a client screen on the server's configuration interface at all.

Please refer to Unrecognized client name knowledge base article for the steps on how to add a client screen.

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Thanks Paul, still no luck, I get a server timeout error now.

 

Warning: failed to connected to server: Timed out.

 

Any clue?

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Paul Suarez

There are a lot of factors to consider for that error @Phelpsa. Please post a screenshot of both machine's Synergy interface and the Server Configuration interface on your server machine.

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Also on server...

 

[2017-08-09T07:17:58] WARNING: unknown quartz event type: 0x1e

[2017-08-09T07:17:58] WARNING: unknown quartz event type: 0x1e

[2017-08-09T07:17:58] WARNING: unknown quartz event type: 0x1e

[2017-08-09T07:17:58] WARNING: unknown quartz event type: 0x1e

 

 

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