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Connection issue


Aweba

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Hello, I have an account with you guys and I'm unable to connect my third screen now... It was working for a couple of weeks, but stopped yesterday.

I got an error message on my main computer saying ""Failed to accept secure socket" and also "Client connection may not be secure".

Can you help me to fix it please ?

Here is an attachment.

Capture d’écran 2017-08-04 à 11.29.02.png

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Paul Suarez

Is that a screenshot of your Synergy interface on your third machine? Also, are you connecting the other machines with SSL encryption?

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On 04/08/2017 at 11:30 AM, Aweba said:

Hello, I have an account with you guys and I'm unable to connect my third screen now... It was working for a couple of weeks, but stopped yesterday.

I got an error message on my main computer saying ""Failed to accept secure socket" and also "Client connection may not be secure".

Can you help me to fix it please ?

Here is an attachment.

Capture d’écran 2017-08-04 à 11.29.02.png

Yes it's a screenshot of the third machine, but now the second machine doesn't work either. Yes the machines are connected with the SSL encryption.

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Yes it's a screenshot of the third machine, but now the second machine doesn't work either. Yes the machines are connected with the SSL encryption.

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Paul Suarez

Hi @Aweba. Based on the screenshot. It doesn't show an SSL fingerprint generated. That could be the reason why it doesn't work. Make sure for it to have an SSL fingerprint shown on all of the machines before trying to connect. You can try turning the SSL off and then on again for it to generate the SSL fingerprint.

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