Can't install 2.0 beta

[rob_k]

I tried to install 2.0 beta on 2 windows 64 bit machines.  The first one prompted me for my symless creds and then sits at a screen showing my machine name but, does nothing.

The second PC prompts to sign in with Symless but, never goes past that even after successfully logging in.

 

Any ideas?

 

 

[rob_k]

I rebooted both machines a couple of times and now they both just sit at a screen with the machine name on them.  One of them has a green bar that goes from left to right.  They are both on the same hub and have static IP addresses.  It isn't even going to any kind of screen to allow me to specify a server\client or anything.  They just sit there.

[rob_k]

These are the logs from the machine that was my server previously....it never prompted me for any kind of setup info.

 

 

[ UI ] [2017-08-02T13:04:20] ERROR: [2017-08-02T13:04:20] WARNING: unrecognised client name "DESKTOP-MED7Q1V", check server config

[ UI ] [2017-08-02T13:04:21] ERROR: Reply status code: 502

[ UI ] [2017-08-02T13:04:21] ERROR: Reply status code: 502

[ UI ] [2017-08-02T13:04:21] ERROR: Reply status code: 502

[ UI ] [2017-08-02T13:04:21] ERROR: Reply status code: 502

[Core] [2017-08-02T13:04:21] NOTE: accepted client connection

[Core] [2017-08-02T13:04:21] DEBUG: received client "DESKTOP-MED7Q1V" info shape=0,0 1680x1050 at 3808,0

[Core] [2017-08-02T13:04:21] NOTE: disconnecting client "DESKTOP-MED7Q1V"

[Core] [2017-08-02T13:04:21] DEBUG: active sides: 0

[Core] [2017-08-02T13:04:21] NOTE: client "DESKTOP-MED7Q1V" has disconnected

[ UI ] [2017-08-02T13:04:21] ERROR: [2017-08-02T13:04:21] WARNING: unrecognised client name "DESKTOP-MED7Q1V", check server config

[Core] [2017-08-02T13:04:22] NOTE: accepted client connection

[Core] [2017-08-02T13:04:22] DEBUG: received client "DESKTOP-MED7Q1V" info shape=0,0 1680x1050 at 5376,0

[Core] [2017-08-02T13:04:22] NOTE: disconnecting client "DESKTOP-MED7Q1V"

[Core] [2017-08-02T13:04:22] DEBUG: active sides: 0

[Core] [2017-08-02T13:04:22] NOTE: client "DESKTOP-MED7Q1V" has disconnected

[ UI ] [2017-08-02T13:04:22] ERROR: [2017-08-02T13:04:22] WARNING: unrecognised client name "DESKTOP-MED7Q1V", check server config

[Core] [2017-08-02T13:04:23] NOTE: accepted client connection

[Core] [2017-08-02T13:04:23] DEBUG: received client "DESKTOP-MED7Q1V" info shape=0,0 1680x1050 at 4816,0

[Core] [2017-08-02T13:04:23] NOTE: disconnecting client "DESKTOP-MED7Q1V"

[Core] [2017-08-02T13:04:23] DEBUG: active sides: 0

[ UI ] [2017-08-02T13:04:23] ERROR: [2017-08-02T13:04:23] WARNING: unrecognised client name "DESKTOP-MED7Q1V", check server config

[Core] [2017-08-02T13:04:23] NOTE: client "DESKTOP-MED7Q1V" has disconnected

[Core] [2017-08-02T13:04:24] NOTE: accepted client connection

[Core] [2017-08-02T13:04:24] DEBUG: received client "DESKTOP-MED7Q1V" info shape=0,0 1680x1050 at 5040,0

[Core] [2017-08-02T13:04:24] NOTE: disconnecting client "DESKTOP-MED7Q1V"

[Core] [2017-08-02T13:04:24] DEBUG: active sides: 0

[Core] [2017-08-02T13:04:24] NOTE: client "DESKTOP-MED7Q1V" has disconnected

[ UI ] [2017-08-02T13:04:24] ERROR: [2017-08-02T13:04:24] WARNING: unrecognised client name "DESKTOP-MED7Q1V", check server config

[Core] [2017-08-02T13:04:25] NOTE: accepted client connection

[Core] [2017-08-02T13:04:25] DEBUG: received client "DESKTOP-MED7Q1V" info shape=0,0 1680x1050 at 5264,0

[Core] [2017-08-02T13:04:25] NOTE: disconnecting client "DESKTOP-MED7Q1V"

[Core] [2017-08-02T13:04:25] DEBUG: active sides: 0

[Core] [2017-08-02T13:04:25] NOTE: client "DESKTOP-MED7Q1V" has disconnected

[ UI ] [2017-08-02T13:04:25] ERROR: [2017-08-02T13:04:25] WARNING: unrecognised client name "DESKTOP-MED7Q1V", check server config

[Core] [2017-08-02T13:04:26] NOTE: accepted client connection

[Core] [2017-08-02T13:04:26] DEBUG: received client "DESKTOP-MED7Q1V" info shape=0,0 1680x1050 at 4480,0

[Core] [2017-08-02T13:04:26] NOTE: disconnecting client "DESKTOP-MED7Q1V"

[Core] [2017-08-02T13:04:26] DEBUG: active sides: 0

[ UI ] [2017-08-02T13:04:26] ERROR: [2017-08-02T13:04:26] WARNING: unrecognised client name "DESKTOP-MED7Q1V", check server config

[Core] [2017-08-02T13:04:26] NOTE: client "DESKTOP-MED7Q1V" has disconnected

[Core] [2017-08-02T13:04:27] NOTE: accepted client connection

[Core] [2017-08-02T13:04:27] DEBUG: received client "DESKTOP-MED7Q1V" info shape=0,0 1680x1050 at 5152,0

[ UI ] [2017-08-02T13:04:27] ERROR: [2017-08-02T13:04:27] WARNING: unrecognised client name "DESKTOP-MED7Q1V", check server config

[Core] [2017-08-02T13:04:27] NOTE: disconnecting client "DESKTOP-MED7Q1V"

[Core] [2017-08-02T13:04:27] DEBUG: active sides: 0

[Core] [2017-08-02T13:04:27] NOTE: client "DESKTOP-MED7Q1V" has disconnected

[ UI ] [2017-08-02T13:04:28] INFO: Sending log file...

[Core] [2017-08-02T13:04:28] NOTE: accepted client connection

[Core] [2017-08-02T13:04:28] DEBUG: received client "DESKTOP-MED7Q1V" info shape=0,0 1680x1050 at 4816,0

[Core] [2017-08-02T13:04:28] NOTE: disconnecting client "DESKTOP-MED7Q1V"

[Core] [2017-08-02T13:04:28] DEBUG: active sides: 0

[Core] [2017-08-02T13:04:28] NOTE: client "DESKTOP-MED7Q1V" has disconnected

[ UI ] [2017-08-02T13:04:28] ERROR: [2017-08-02T13:04:28] WARNING: unrecognised client name "DESKTOP-MED7Q1V", check server config

[Core] [2017-08-02T13:04:29] NOTE: accepted client connection

[Core] [2017-08-02T13:04:29] DEBUG: received client "DESKTOP-MED7Q1V" info shape=0,0 1680x1050 at 5040,0

[Core] [2017-08-02T13:04:29] NOTE: disconnecting client "DESKTOP-MED7Q1V"

[Core] [2017-08-02T13:04:29] DEBUG: active sides: 0

[Core] [2017-08-02T13:04:29] NOTE: client "DESKTOP-MED7Q1V" has disconnected

[ UI ] [2017-08-02T13:04:29] ERROR: [2017-08-02T13:04:29] WARNING: unrecognised client name "DESKTOP-MED7Q1V", check server config

[ UI ] [2017-08-02T13:04:29] ERROR: Reply status code: 502

[ UI ] [2017-08-02T13:04:29] ERROR: Reply status code: 502

[ UI ] [2017-08-02T13:04:29] INFO: Upload path: https://synergy-logs.symless.com/2017-08-02/1059-2017-08-02T13-04-28.log

[ UI ] [2017-08-02T13:04:29] ERROR: Reply status code: 502

[ UI ] [2017-08-02T13:04:29] ERROR: Reply status code: 502

[Core] [2017-08-02T13:04:30] NOTE: accepted client connection

[Core] [2017-08-02T13:04:30] DEBUG: received client "DESKTOP-MED7Q1V" info shape=0,0 1680x1050 at 5040,0

[Core] [2017-08-02T13:04:30] NOTE: disconnecting client "DESKTOP-MED7Q1V"

[Core] [2017-08-02T13:04:30] DEBUG: active sides: 0

[Core] [2017-08-02T13:04:30] NOTE: client "DESKTOP-MED7Q1V" has disconnected

[ UI ] [2017-08-02T13:04:30] ERROR: [2017-08-02T13:04:30] WARNING: unrecognised client name "DESKTOP-MED7Q1V", check server config

[Core] [2017-08-02T13:04:31] NOTE: accepted client connection

[Core] [2017-08-02T13:04:31] DEBUG: received client "DESKTOP-MED7Q1V" info shape=0,0 1680x1050 at 4480,0

[Core] [2017-08-02T13:04:31] NOTE: disconnecting client "DESKTOP-MED7Q1V"

[Core] [2017-08-02T13:04:31] DEBUG: active sides: 0

[Core] [2017-08-02T13:04:31] NOTE: client "DESKTOP-MED7Q1V" has disconnected

[ UI ] [2017-08-02T13:04:31] ERROR: [2017-08-02T13:04:31] WARNING: unrecognised client name "DESKTOP-MED7Q1V", check server config

[Core] [2017-08-02T13:04:32] NOTE: accepted client connection

[Core] [2017-08-02T13:04:32] DEBUG: received client "DESKTOP-MED7Q1V" info shape=0,0 1680x1050 at 5488,0

[Core] [2017-08-02T13:04:32] NOTE: disconnecting client "DESKTOP-MED7Q1V"

[Core] [2017-08-02T13:04:32] DEBUG: active sides: 0

[Core] [2017-08-02T13:04:32] NOTE: client "DESKTOP-MED7Q1V" has disconnected

[ UI ] [2017-08-02T13:04:32] ERROR: [2017-08-02T13:04:32] WARNING: unrecognised client name "DESKTOP-MED7Q1V", check server config

[Core] [2017-08-02T13:04:33] NOTE: accepted client connection

[Core] [2017-08-02T13:04:34] DEBUG: received client "DESKTOP-MED7Q1V" info shape=0,0 1680x1050 at 4928,0

[Core] [2017-08-02T13:04:34] NOTE: disconnecting client "DESKTOP-MED7Q1V"

[Core] [2017-08-02T13:04:34] DEBUG: active sides: 0

[Core] [2017-08-02T13:04:34] NOTE: client "DESKTOP-MED7Q1V" has disconnected

[ UI ] [2017-08-02T13:04:34] ERROR: [2017-08-02T13:04:34] WARNING: unrecognised client name "DESKTOP-MED7Q1V", check server config

[Core] [2017-08-02T13:04:35] NOTE: accepted client connection

[Core] [2017-08-02T13:04:35] DEBUG: received client "DESKTOP-MED7Q1V" info shape=0,0 1680x1050 at 5376,0

[ UI ] [2017-08-02T13:04:35] ERROR: [2017-08-02T13:04:35] WARNING: unrecognised client name "DESKTOP-MED7Q1V", check server config

[Core] [2017-08-02T13:04:35] NOTE: disconnecting client "DESKTOP-MED7Q1V"

[Core] [2017-08-02T13:04:35] DEBUG: active sides: 0

[Core] [2017-08-02T13:04:35] NOTE: client "DESKTOP-MED7Q1V" has disconnected

[Core] [2017-08-02T13:04:36] NOTE: accepted client connection

[Core] [2017-08-02T13:04:36] DEBUG: received client "DESKTOP-MED7Q1V" info shape=0,0 1680x1050 at 5376,0

[Core] [2017-08-02T13:04:36] NOTE: disconnecting client "DESKTOP-MED7Q1V"

[Core] [2017-08-02T13:04:36] DEBUG: active sides: 0

[Core] [2017-08-02T13:04:36] NOTE: client "DESKTOP-MED7Q1V" has disconnected

[ UI ] [2017-08-02T13:04:36] ERROR: [2017-08-02T13:04:36] WARNING: unrecognised client name "DESKTOP-MED7Q1V", check server config

I rebooted both machines a couple of times and now they both just sit at a screen with the machine name on them.  One of them has a green bar that goes from left to right.  They are both on the same hub and have static IP addresses.  It isn't even going to any kind of screen to allow me to specify a server\client or anything.  They just sit there.

[rob_k]

These are the logs from the other machine that I would like to be the client.

[ UI ] [2017-08-02T13:04:54] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:04:55] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:04:56] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:04:57] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:04:58] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:04:59] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:00] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:01] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:02] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:03] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:04] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:05] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:06] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:07] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:08] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:09] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:10] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:11] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:12] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:13] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:14] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:15] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:16] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:17] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:18] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:19] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:20] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:21] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:22] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:23] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:24] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:25] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:26] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:27] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:28] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:29] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:30] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:31] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:32] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:33] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:34] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:36] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:37] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:38] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:39] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:40] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:41] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:42] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:43] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:44] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:45] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:46] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:47] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:48] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:49] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:50] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:51] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:52] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:53] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:54] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:55] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:56] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:57] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:58] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:05:59] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:00] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:01] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:02] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:03] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:04] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:05] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:06] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:07] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:08] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:09] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:10] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:11] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:12] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:13] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:14] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:15] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:16] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:17] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:18] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:19] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:20] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:21] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:22] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:23] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:24] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:25] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:26] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:27] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:28] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:29] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:30] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:31] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:32] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:33] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:34] DEBUG: retry get screens in 1 second

[ UI ] [2017-08-02T13:06:35] DEBUG: retry get screens in 1 second

[rob_k]

Well, what I had to end up doing was uninstalling off of both PC's.  Reboot both PC's.  Delete the synergy directory from both Program Files and Program Files (x86).  Re-install and now it seems to work.

I wish there was some kind of documentation for this.  I don't know how it is determining which box is the server and which is the client.  It is working for now though, so rather than adding my other systems, I'm going to leave it alone.

[rob_k]

FYI.  In case anyone is listening.  I am having this issue with every Windows box I install on.  I am randomly catching JSON error messages when it tries to grab the credentials from the logon screen in the browser (Chrome).

[Nick Bolton]

Hey, sorry about that. We're having some scalability issues with our new cloud config server. We're frantically working to fix this now, so please sit tight!