adunker Posted July 25, 2017 Share Posted July 25, 2017 Running 1.8.8 stable on both machines, as well as both machines being on a wired gigabit network. When using Webex and presenting there are constant hangs on the client machine. Full hangs, (can't move the mouse even with the client's own mouse) for a second or two every minute or so. Anyone experiencing similar problems? No SSL Clipboard sharing disabled Computers are Windows 10 Pro 64 bit Wired Gigabit ethernet Link to comment Share on other sites More sharing options...
Paul Suarez Posted July 25, 2017 Share Posted July 25, 2017 Hi @adunker. Are you experiencing the same thing when you use Webex without using Synergy? Link to comment Share on other sites More sharing options...
adunker Posted July 25, 2017 Author Share Posted July 25, 2017 35 minutes ago, Paul Suarez said: Hi @adunker. Are you experiencing the same thing when you use Webex without using Synergy? Nope, only when in use with Webex. Link to comment Share on other sites More sharing options...
Paul Suarez Posted July 26, 2017 Share Posted July 26, 2017 Wait I'm a bit confused with your answer @adunker. How about using Synergy alone (without Webex)? Do you experience the same thing? Link to comment Share on other sites More sharing options...
adunker Posted July 26, 2017 Author Share Posted July 26, 2017 21 minutes ago, Paul Suarez said: Wait I'm a bit confused with your answer @adunker. How about using Synergy alone (without Webex)? Do you experience the same thing? Apologies for the confusion. No, I do not experience this as soon as I shutdown Synergy but still have Webex running. Just Synergy = no problem Just Webex = no problem Webex + Synergy = problem. Link to comment Share on other sites More sharing options...
tbostrom Posted July 26, 2017 Share Posted July 26, 2017 4 hours ago, adunker said: Apologies for the confusion. No, I do not experience this as soon as I shutdown Synergy but still have Webex running. Just Synergy = no problem Just Webex = no problem Webex + Synergy = problem. Experiencing these same issues. Windows 8.1 x64 Server - Synergy 1.8.8 Windows 10 x64 Client - Synergy 1.8.8 I am running Webex on the client machine. Many hangs. Synergy reports the client is dead during these hangs. Client will recover and reconnect, but Webex definitely seems to be causing some issue. Link to comment Share on other sites More sharing options...
tbostrom Posted July 26, 2017 Share Posted July 26, 2017 16 hours ago, tbostrom said: Experiencing these same issues. Windows 8.1 x64 Server - Synergy 1.8.8 Windows 10 x64 Client - Synergy 1.8.8 I am running Webex on the client machine. Many hangs. Synergy reports the client is dead during these hangs. Client will recover and reconnect, but Webex definitely seems to be causing some issue. I put both hosts into DEBUG mode and here's a snippet from the Server side during a Webex hangup. longrow = client milo = server [2017-07-26T14:00:20] NOTE: client "longrow" is dead [2017-07-26T14:00:20] INFO: jump from "longrow" to "milo" at 1280,720 [2017-07-26T14:00:20] INFO: entering screen [2017-07-26T14:00:20] DEBUG: active sides: 2 [2017-07-26T14:00:21] NOTE: accepted client connection [2017-07-26T14:00:21] DEBUG: received client "longrow" info shape=0,0 1920x1080 at 13,0 [2017-07-26T14:00:21] DEBUG: active sides: 2 [2017-07-26T14:00:21] NOTE: client "longrow" has connected [2017-07-26T14:00:21] INFO: switch from "milo" to "longrow" at 1919,550 [2017-07-26T14:00:21] INFO: leaving screen [2017-07-26T14:00:21] DEBUG: sending clipboard 0 to "longrow" [2017-07-26T14:00:21] DEBUG: sent clipboard size=18 [2017-07-26T14:00:21] DEBUG: sending clipboard 1 to "longrow" [2017-07-26T14:00:21] DEBUG: sent clipboard size=18 [2017-07-26T14:00:21] DEBUG: dropped bogus delta motion: -1282,+25 [2017-07-26T14:00:34] INFO: switch from "longrow" to "milo" at 1,859 [2017-07-26T14:00:34] INFO: entering screen [2017-07-26T14:00:45] INFO: switch from "milo" to "longrow" at 1919,445 [2017-07-26T14:00:45] INFO: leaving screen [2017-07-26T14:00:45] DEBUG: dropped bogus delta motion: -1285,-116 [2017-07-26T14:02:24] INFO: switch from "longrow" to "milo" at 5,772 [2017-07-26T14:02:24] INFO: entering screen Link to comment Share on other sites More sharing options...
asan127 Posted August 3, 2017 Share Posted August 3, 2017 bump Link to comment Share on other sites More sharing options...
adunker Posted August 7, 2017 Author Share Posted August 7, 2017 Bump. Link to comment Share on other sites More sharing options...
adunker Posted August 11, 2017 Author Share Posted August 11, 2017 Bump. Link to comment Share on other sites More sharing options...
Jace Warner Posted August 16, 2017 Share Posted August 16, 2017 Same issue for me - I thought it was WebEx that was the problem, but digging into it, I disabled Synergy and ran a WebEx without issues. Server: Windows 10 Pro x64 - 1.8.8 Client: Windows 10 Enterprise x64 - 1.8.8 Enable/Disable SSL does not change the behavior - the client is hard locking every few moments on WebEx. As others have noted, no other issue if WebEx is not running, but once it does, the client locks/freezes for a few moments every 30 seconds or so. Link to comment Share on other sites More sharing options...
adunker Posted August 28, 2017 Author Share Posted August 28, 2017 Would really like to see an update on this. It really ruins my workflow. Link to comment Share on other sites More sharing options...
Tango Posted August 30, 2017 Share Posted August 30, 2017 Hi, I'm having the exact same issue. it does really ruins my work flow too. Link to comment Share on other sites More sharing options...
Tango Posted August 31, 2017 Share Posted August 31, 2017 On 8/28/2017 at 9:12 AM, adunker said: Would really like to see an update on this. It really ruins my workflow. Hi, in case it helps. (I have been troubleshooting this for 1 hour... tried reinstalling and even using the 1.9 beta with no success). the only thing that helped me was changing the Synergy process priorities to "high", in my case I have 3 processes Synergy, synergyd and synergys, one of them was at "realtime" and the others with normal priority.. after setting all of them in "high" the webex issue disappeared. Link to comment Share on other sites More sharing options...
adunker Posted August 31, 2017 Author Share Posted August 31, 2017 12 minutes ago, Tango said: Hi, in case it helps. (I have been troubleshooting this for 1 hour... tried reinstalling and even using the 1.9 beta with no success). the only thing that helped me was changing the Synergy process priorities to "high", in my case I have 3 processes Synergy, synergyd and synergys, one of them was at "realtime" and the others with normal priority.. after setting all of them in "high" the webex issue disappeared. I'll give this a try! Link to comment Share on other sites More sharing options...
Tango Posted August 31, 2017 Share Posted August 31, 2017 9 minutes ago, adunker said: I'll give this a try! just so you know, I was like 30min into a call and then started to happen again, the process priority was reset to how it was before... in case it helps, I did permanently change it using a priority saver. Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted September 5, 2017 Synergy Team Share Posted September 5, 2017 Hello, Please could you email us? support@symless.com I posted something earlier about forum support... https://symless.com/forums/topic/3756-were-improving-our-tech-support/ Thanks, Nick Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.