achilles Posted July 12, 2017 Share Posted July 12, 2017 As the enclosed description of the error, the client can not connect to server fluently. Many different method have tried: Closed the system firewall; closed the software and disconnect the wifi on both computers; changing identifies (server & client), reinstall the softwares All the efforts failed, I just supposed to make my work simple but on the opposite side, spare so many efforts to understand what happened and wast so much time on it. I want to have my money refund. Link to comment Share on other sites More sharing options...
Paul Suarez Posted July 12, 2017 Share Posted July 12, 2017 Sorry for the late reply on this @achilles. If you'd want to push through the option of having a refund, please send us an email at refunds@symless.com. However, if you'd want to have it a try by troubleshooting with us, just let me know. Link to comment Share on other sites More sharing options...
achilles Posted July 12, 2017 Author Share Posted July 12, 2017 Hi, Paul I have sent an email to your colleague for the refund. Thanks anyhow for your feedback. Link to comment Share on other sites More sharing options...
Paul Suarez Posted July 12, 2017 Share Posted July 12, 2017 Your're welcome @achilles. Link to comment Share on other sites More sharing options...
achilles Posted July 22, 2017 Author Share Posted July 22, 2017 On 2017/7/13 at 1:21 AM, Paul Suarez said: Your're welcome @achilles. Hi， Paul： It has been 7 work days past since I finished the refund request form, and I did not get any information about the processing of the refund. Could you help me check that and give me an update Thanks Link to comment Share on other sites More sharing options...
Paul Suarez Posted July 25, 2017 Share Posted July 25, 2017 Hi @achilles. Sorry for the late reply on this. Do you still need further help with the refund? Link to comment Share on other sites More sharing options...
achilles Posted July 29, 2017 Author Share Posted July 29, 2017 Hi, Paul : The refund process has been accomplished. Thanks for you help. Link to comment Share on other sites More sharing options...
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