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Synergy will not start


Er1k

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This is the error message I receive.

[2017-07-05T13:22:03] INFO: watchdog status: error
[2017-07-05T13:22:04] INFO: starting server
[2017-07-05T13:22:04] INFO: config file: C:/Users/erike/AppData/Local/Temp/qt_temp.H10676
[2017-07-05T13:22:04] INFO: log level: INFO
[2017-07-05T13:22:04] INFO: service command updated
[2017-07-05T13:22:05] INFO: starting new process
[2017-07-05T13:22:05] INFO: activeDesktop:Default
[2017-07-05T13:22:05] ERROR: could not get session id for process id 11556
[2017-07-05T13:22:05] INFO: starting new process
[2017-07-05T13:22:05] INFO: drag and drop enabled
[2017-07-05T13:22:05] FATAL: unknown screen name `EriksComp'
[2017-07-05T13:22:06] ERROR: failed to launch, error: process immediately stopped
[2017-07-05T13:22:06] INFO: backing off, wait=2s, failures=1
[2017-07-05T13:22:08] INFO: starting new process
[2017-07-05T13:22:08] INFO: activeDesktop:Default
[2017-07-05T13:22:08] ERROR: could not get session id for process id 11540
[2017-07-05T13:22:08] INFO: starting new process
[2017-07-05T13:22:08] INFO: drag and drop enabled
[2017-07-05T13:22:08] FATAL: unknown screen name `EriksComp'
[2017-07-05T13:22:09] ERROR: failed to launch, error: process immediately stopped
[2017-07-05T13:22:09] INFO: backing off, wait=4s, failures=2
[2017-07-05T13:22:13] INFO: starting new process
[2017-07-05T13:22:13] INFO: activeDesktop:Default
[2017-07-05T13:22:13] ERROR: could not get session id for process id 1272
[2017-07-05T13:22:13] INFO: starting new process
[2017-07-05T13:22:13] INFO: drag and drop enabled
[2017-07-05T13:22:13] FATAL: unknown screen name `EriksComp'
[2017-07-05T13:22:13] INFO: service command updated
[2017-07-05T13:22:14] ERROR: failed to launch, error: process immediately stopped
[2017-07-05T13:22:14] INFO: backing off, wait=2s, failures=1
[2017-07-05T13:22:17] INFO: backing off, wait=2s, failures=1

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Paul Suarez

This error is usually due to a typo on adding machine's screen name on Server Configuration interface or if you haven't been able to add your client's screen name on that Server Configuration interface at all. Please click on Configure server.. on your server machine and add the client's screen name.

You can refer to Getting started with Synergy knowledge base article for steps on how to do an initial configuration which includes adding the screen names.

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