Filibogado Posted June 27, 2017 Share Posted June 27, 2017 Synergy has been running smoothly for the last several days until this morning when I turned it on and got the following message" 1. "ERROR: server refused client with name "Fernandos-Mini.fios_router.home" 2. "Failed to connect to server: server refused client with our name" On the server screen, I notice the mouse would fall off the right edge but would not enter the second PC's screen. Attached is my log file. I would appreciate help. This is used for stock market trading so your usual prompt reply would be appreciated. Thank you, Fernando Quote Link to comment Share on other sites More sharing options...
Paul Suarez Posted June 27, 2017 Share Posted June 27, 2017 Hi @Filibogado. Please provide more details about your machines (OS, 32/64 bit, Synergy version installed, connected to the network via Ethernet or Wi-Fi, specify which one is the server). Also, post a screenshot of both machine's Synergy interface and the Server Configuration interface on your server machine. Quote Link to comment Share on other sites More sharing options...
Filibogado Posted June 27, 2017 Author Share Posted June 27, 2017 Paul: Server is Windows 10 PC 64- bit running latest Synergy version Client is Apple Mac Mini running MACOS Sierra V. 10.12.5 and latest Synergy The symptoms are: 1. On the MAC client, Synergy says "starting" and is stuck, never going to "running" 2. When I opened the server configuration, I noticed only one screen(server) - the 2nd screen (client) had disappeared so I added a new client screen which is on the attached screen shot. I wonder what caused the client screen icon to vanish from the server configuration layout without me doing anything to it. Quote Link to comment Share on other sites More sharing options...
Filibogado Posted June 27, 2017 Author Share Posted June 27, 2017 Also connected to the Verizon FIOS router using CAT5 Ethernet fiber optic cable. All other programs run normally except Synergy. Quote Link to comment Share on other sites More sharing options...
Paul Suarez Posted June 27, 2017 Share Posted June 27, 2017 Are you trying to connect them with SSL switched on? Quote Link to comment Share on other sites More sharing options...
Filibogado Posted June 27, 2017 Author Share Posted June 27, 2017 I never change the SSL certificate. I do not even know where or how to turn it on or off. I will follow whatever your recommendation is. Quote Link to comment Share on other sites More sharing options...
Paul Suarez Posted June 27, 2017 Share Posted June 27, 2017 On both machines, open settings. Edit> Settings Send me a screenshot for each machine. Quote Link to comment Share on other sites More sharing options...
Filibogado Posted June 27, 2017 Author Share Posted June 27, 2017 Attached is a screenshot of the server settings for the Windows 10 PC server. There is no "settings'' tab for the Edit drop-down menu on the MAC client. The only choice is "Emoji & Symbols". Both MAC and Windows computers are running Synergy Version 1.8.8-stable-25a8cb2 with Build Date of Thursday, March 16, 2017. Quote Link to comment Share on other sites More sharing options...
Paul Suarez Posted June 27, 2017 Share Posted June 27, 2017 What options do you have on your menu bar when you have Synergy opened on Mac? Quote Link to comment Share on other sites More sharing options...
Filibogado Posted June 27, 2017 Author Share Posted June 27, 2017 File Start Activate Save Configuration File Edit Emoji & Symbols That's it. Quote Link to comment Share on other sites More sharing options...
Paul Suarez Posted June 27, 2017 Share Posted June 27, 2017 What do options do you get after clicking Edit or File? Quote Link to comment Share on other sites More sharing options...
Filibogado Posted June 28, 2017 Author Share Posted June 28, 2017 Just like I said above: When I click "Edit", the only option is: : 1. "Emoji & Symbols" Wen I click "File", the options are: 1."Start" 2. "Activate" 3. "Save Configuration File" That's it - no more options other than the above. Quote Link to comment Share on other sites More sharing options...
Paul Suarez Posted June 28, 2017 Share Posted June 28, 2017 Can you try to check each option on your Mac and look for Settings or any button that would lead you to have another box opened that looks the same as what you have posted from your windows machine? Quote Link to comment Share on other sites More sharing options...
Filibogado Posted June 28, 2017 Author Share Posted June 28, 2017 What I gave you are all the options I found on the MAC. Maybe the program got corrupted. I will do a clean reinstall by deleting the program and reinstalling it. Should I do the reinstall on both machines or just on the MAC? Do I need to do extra steps like deleting any configuration files separately or will the reinstallation process take care of that? Quote Link to comment Share on other sites More sharing options...
Paul Suarez Posted June 28, 2017 Share Posted June 28, 2017 For Mac machines, configuration files are saved on a separate location, though it mostly shouldn't matter. Quote Link to comment Share on other sites More sharing options...
Filibogado Posted June 29, 2017 Author Share Posted June 29, 2017 I did a clean re-install of Synergy on both machines. Synergy is back up and running again after the re-install. I suspect that it was the program on the Windows 10 PC server that was corrupted because I remember seeing the configuration screen icon representing the MAC client screen vanishing from the server grid when I first encountered the problem. Thank you for your support nd assistance. Fernando Quote Link to comment Share on other sites More sharing options...
Paul Suarez Posted June 29, 2017 Share Posted June 29, 2017 You're welcome @Filibogado. Thanks for the update too. Quote Link to comment Share on other sites More sharing options...
neo.vu Posted May 14, 2022 Share Posted May 14, 2022 I've used synergy for years. When it works it is one of the best productivity tools on the market. But ... beware that the slightest modification to a Mac or Ubuntu machine makes it the biggest time waster on the market. And ... contacting symless support or using this forum increases the time you waste. Quote Link to comment Share on other sites More sharing options...
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