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Crash on win7 pro

thomasri

By thomasri
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thomasri

thomasri

Posted
Posted

Just bought a licence this morning, 

I am connecting windows as a client to ubuntu 64bit

Mouse sharing works for a while, then the application crashes.

Is there some log information i can provide?

Is a refund possible if synergy wont work?

Thanks,

Thomas.

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thomasri

thomasri

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Just bought a licence this morning, 

I am connecting windows as a client to ubuntu 64bit

Mouse sharing works for a while, then the application crashes.

Is there some log information i can provide?

Is a refund possible if synergy wont work?

Thanks,

Thomas.

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Paul Suarez

Paul Suarez

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Can you check on the logs if you can see any significant information leading to the crash? You can set the logging level to debug or debug1 for it to generate more detailed information about the process(es) done.

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thomasri

thomasri

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Windows gives me this in the crash details:

Signature du problème :
  Nom d’événement de problème:    APPCRASH
  Nom de l’application:    synergyc.exe
  Version de l’application:    0.0.0.0
  Horodatage de l’application:    58ca90a9
  Nom du module par défaut:    SSLEAY32.dll
  Version du module par défaut:    1.0.2.0
  Horodateur du module par défaut:    550d73a1
  Code de l’exception:    c0000005
  Décalage de l’exception:    000000000002a07b
  Version du système:    6.1.7601.2.1.0.256.48
  Identificateur de paramètres régionaux:    1036
  Information supplémentaire n° 1:    5207
  Information supplémentaire n° 2:    52070710e484468216e0468475117f6f
  Information supplémentaire n° 3:    c1cf
  Information supplémentaire n° 4:    c1cfb2c539266fe721a249da56c6679c

Lire notre déclaration de confidentialité en ligne :
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x040c

Si la déclaration de confidentialité en ligne n’est pas disponible, lisez la version hors connexion :
  C:\Windows\system32\fr-FR\erofflps.txt
 

Synergy output on from windows client:

 

[2017-06-19T08:57:11] DEBUG1: recv info acknowledgment

[2017-06-19T08:57:11] DEBUG1: recv reset options

[2017-06-19T08:57:11] DEBUG1: recv set options size=24

[2017-06-19T08:57:11] DEBUG1: half-duplex caps-lock off

[2017-06-19T08:57:11] DEBUG1: half-duplex num-lock off

[2017-06-19T08:57:11] DEBUG1: half-duplex scroll-lock off

[2017-06-19T08:57:11] DEBUG1: screen saver synchronization on

[2017-06-19T08:57:11] DEBUG1: grab the foreground window

[2017-06-19T08:57:11] DEBUG1: modifiers on update: 0x2000

[2017-06-19T08:57:11] DEBUG: clipboard changed: synergy owned

[2017-06-19T08:57:11] DEBUG1: thread 0x00001380 entry

[2017-06-19T08:57:11] DEBUG: desk Default window is 0x000902fa

[2017-06-19T08:57:11] DEBUG: switched to desk "Default"

[2017-06-19T08:57:11] DEBUG: desktop is now accessible

[2017-06-19T08:57:11] DEBUG1: modifiers on update: 0x2000

[2017-06-19T08:57:11] DEBUG1: modifiers on update: 0x2000

[2017-06-19T08:57:11] DEBUG: open clipboard

[2017-06-19T08:57:11] DEBUG: empty clipboard

[2017-06-19T08:57:11] DEBUG: close clipboard

[2017-06-19T08:57:11] DEBUG: open clipboard

[2017-06-19T08:57:11] DEBUG: empty clipboard

[2017-06-19T08:57:11] DEBUG: close clipboard

[2017-06-19T08:57:11] NOTE: connected to server

[2017-06-19T08:57:11] DEBUG: started process, session=1, elevated: no, command="C:/Program Files/Synergy/synergyc.exe" -f --no-tray --debug DEBUG1 --name laptop --ipc --stop-on-desk-switch --enable-drag-drop --enable-crypto --profile-dir "C:\Users\Thomas.RIFFARD\AppData\Local" 192.168.2.164:24800

[2017-06-19T08:57:14] DEBUG1: recv enter, 3285,145 1 2000

[2017-06-19T08:57:14] INFO: entering screen

[2017-06-19T08:57:14] DEBUG: start receiving clipboard data

[2017-06-19T08:57:14] DEBUG: receiving clipboard 0 size=106

[2017-06-19T08:57:15] DEBUG: received clipboard 0 size=106

[2017-06-19T08:57:15] DEBUG: open clipboard

[2017-06-19T08:57:15] DEBUG: empty clipboard

[2017-06-19T08:57:15] DEBUG: add 94 bytes to clipboard format: 0

[2017-06-19T08:57:15] DEBUG: close clipboard

[2017-06-19T08:57:15] INFO: clipboard was updated

[2017-06-19T08:57:15] DEBUG: start receiving clipboard data

[2017-06-19T08:57:15] DEBUG: receiving clipboard 1 size=106

[2017-06-19T08:57:15] DEBUG: received clipboard 1 size=106

[2017-06-19T08:57:15] DEBUG: open clipboard

[2017-06-19T08:57:15] DEBUG: empty clipboard

[2017-06-19T08:57:15] DEBUG: add 94 bytes to clipboard format: 0

[2017-06-19T08:57:15] DEBUG: close clipboard

[2017-06-19T08:57:15] INFO: clipboard was updated

[2017-06-19T08:57:15] DEBUG1: recv leave

[2017-06-19T08:57:15] INFO: leaving screen

[2017-06-19T08:57:15] DEBUG1: recv enter, 3285,124 3 2000

[2017-06-19T08:57:15] INFO: entering screen

[2017-06-19T08:57:16] DEBUG1: recv leave

[2017-06-19T08:57:16] INFO: leaving screen

[2017-06-19T08:57:22] DEBUG1: recv enter, 3285,30 5 2000

[2017-06-19T08:57:22] INFO: entering screen

[2017-06-19T08:57:22] DEBUG: start receiving clipboard data

[2017-06-19T08:57:22] DEBUG: receiving clipboard 1 size=4

[2017-06-19T08:57:22] DEBUG: received clipboard 1 size=4

[2017-06-19T08:57:22] DEBUG: open clipboard

[2017-06-19T08:57:22] DEBUG: empty clipboard

[2017-06-19T08:57:22] DEBUG: close clipboard

[2017-06-19T08:57:22] INFO: clipboard was updated

[2017-06-19T08:57:23] DEBUG1: recv leave

[2017-06-19T08:57:23] INFO: leaving screen

[2017-06-19T08:59:37] DEBUG1: recv enter, 3285,-459 7 2000

[2017-06-19T08:59:37] INFO: entering screen

[2017-06-19T08:59:38] DEBUG1: recv leave

[2017-06-19T08:59:38] INFO: leaving screen

[2017-06-19T09:00:46] DEBUG1: recv enter, 3285,620 9 2000

[2017-06-19T09:00:46] INFO: entering screen

[2017-06-19T09:00:46] DEBUG: start receiving clipboard data

[2017-06-19T09:00:46] DEBUG: receiving clipboard 1 size=43

[2017-06-19T09:00:46] DEBUG: received clipboard 1 size=43

[2017-06-19T09:00:46] DEBUG: open clipboard

[2017-06-19T09:00:46] DEBUG: empty clipboard

[2017-06-19T09:00:46] DEBUG: add 31 bytes to clipboard format: 0

[2017-06-19T09:00:46] DEBUG: close clipboard

[2017-06-19T09:00:46] INFO: clipboard was updated

[2017-06-19T09:00:47] DEBUG1: recv leave

[2017-06-19T09:00:47] INFO: leaving screen

[2017-06-19T09:00:47] DEBUG1: recv enter, 3285,333 11 2000

[2017-06-19T09:00:47] INFO: entering screen

[2017-06-19T09:00:48] DEBUG1: recv leave

[2017-06-19T09:00:48] INFO: leaving screen

[2017-06-19T09:01:00] DEBUG1: recv enter, 3285,-128 13 2000

[2017-06-19T09:01:00] INFO: entering screen

[2017-06-19T09:01:00] DEBUG1: recv leave

[2017-06-19T09:01:00] INFO: leaving screen

[2017-06-19T09:01:00] DEBUG1: recv enter, 3285,-51 15 2000

[2017-06-19T09:01:00] INFO: entering screen

[2017-06-19T09:01:01] DEBUG1: recv leave

[2017-06-19T09:01:01] INFO: leaving screen

[2017-06-19T09:01:01] DEBUG1: recv enter, 3285,158 17 2000

[2017-06-19T09:01:01] INFO: entering screen

[2017-06-19T09:01:01] DEBUG1: recv leave

[2017-06-19T09:01:01] INFO: leaving screen

[2017-06-19T09:01:01] DEBUG1: recv enter, 3285,152 19 2000

[2017-06-19T09:01:01] INFO: entering screen

[2017-06-19T09:01:01] DEBUG1: recv leave

[2017-06-19T09:01:01] INFO: leaving screen

[2017-06-19T09:01:04] DEBUG1: recv enter, 3285,-367 21 2000

[2017-06-19T09:01:04] INFO: entering screen

[2017-06-19T09:01:04] DEBUG1: recv leave

[2017-06-19T09:01:04] INFO: leaving screen

[2017-06-19T09:01:04] DEBUG1: recv enter, 3285,-352 23 2000

[2017-06-19T09:01:04] INFO: entering screen

[2017-06-19T09:01:09] DEBUG1: recv mouse down id=1

[2017-06-19T09:01:09] DEBUG1: recv mouse up id=1

[2017-06-19T09:01:10] DEBUG1: recv leave

[2017-06-19T09:01:10] INFO: leaving screen

[2017-06-19T09:01:26] DEBUG1: recv enter, 3285,399 25 2000

[2017-06-19T09:01:26] INFO: entering screen

[2017-06-19T09:01:26] DEBUG1: recv leave

[2017-06-19T09:01:26] INFO: leaving screen

[2017-06-19T09:01:36] NOTE: server is dead

[2017-06-19T09:01:36] DEBUG1: thread 0x00001380 exit

[2017-06-19T09:01:37] WARNING: failed to connect to server: server is not responding

[2017-06-19T09:01:37] DEBUG: retry in 1 seconds

[2017-06-19T09:01:38] NOTE: connecting to '192.168.2.164': 192.168.2.164:24800

[2017-06-19T09:01:38] INFO: OpenSSL 1.0.2 22 Jan 2015

[2017-06-19T09:01:38] DEBUG1: openSSL : compiler: cl /MD /Ox -DOPENSSL_THREADS -DDSO_WIN32 -W3 -Gs0 -Gy -nologo -DOPENSSL_SYSNAME_WIN32 -DWIN32_LEAN_AND_MEAN -DL_ENDIAN -DUNICODE -D_UNICODE -D_CRT_SECURE_NO_DEPRECATE -DOPENSSL_IA32_SSE2 -DOPENSSL_BN_ASM_MONT -DOPENSSL_BN_ASM_MONT5 -DOPENSSL_BN_ASM_GF2m -DSHA1_ASM -DSHA256_ASM -DSHA512_ASM -DMD5_ASM -DAES_ASM -DVPAES_ASM -DBSAES_ASM -DWHIRLPOOL_ASM -DGHASH_ASM -DECP_NISTZ256_ASM -DOPENSSL_USE_APPLINK -I. -DOPENSSL_NO_RC5 -DOPENSSL_NO_MD2 -DOPENSSL_NO_KRB5 -DOPENSSL_NO_JPAKE -DOPENSSL_NO_STATIC_ENGINE

[2017-06-19T09:01:38] DEBUG1: openSSL : built on: reproducible build, date unspecified

[2017-06-19T09:01:38] DEBUG1: openSSL : VC-WIN64A

[2017-06-19T09:01:38] DEBUG1: OPENSSLDIR: "/usr/local/ssl"

[2017-06-19T09:01:38] DEBUG1: connecting to server

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thomasri

thomasri

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I asked for my work PC to be reinstalled with windows 10 in the next two weeks, I think this will do the trick.

By the way, is there a practical way to use synergy when switching between several linux profiles? (My guess would be to install synergy as server on every linux users and only use one at the same time)

 

Thanks

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