Randall King Posted May 31, 2017 Share Posted May 31, 2017 I have sent two emails to Karen Williams (via refunds@symless.com) without a response. It's been two weeks since we requested a refund. Can you please reply? Also, you don't make it easy to contact you. Since email didn't work, I tried to find a phone number but was unable to do so. Link to comment Share on other sites More sharing options...
Paul Suarez Posted May 31, 2017 Share Posted May 31, 2017 Hi @Randall King. I'm sorry to hear about that. I have informed our billing team about it, it should be a priority first thing tomorrow. Link to comment Share on other sites More sharing options...
Paul Suarez Posted June 1, 2017 Share Posted June 1, 2017 Hi @Randall King. Billing team already processed the refund for you. Can you confirm if it went through on your end already? Link to comment Share on other sites More sharing options...
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