Kae Posted May 24, 2017 Share Posted May 24, 2017 Synergy installed great on my Mac but when I went to install it on my Windows laptop, which has a compatible OS, I'm getting the error "This installation package is not supported by this processor type." My processor on that machine is an Intel Core2 Duo U7600. I checked the system requirements page before purchasing and saw notes about supported OS's, but saw nothing about hardware requirements, so I assumed I'd be ok. If it turns out I can't use Synergy on the Windows laptop because of this issue, I feel I'm entitled to a refund. But I would really prefer to just get it working. Are you able to help? Link to comment Share on other sites More sharing options...
Paul Suarez Posted May 24, 2017 Share Posted May 24, 2017 What Windows OS version do you have? Also, what Synergy version are you trying to install? Link to comment Share on other sites More sharing options...
Kae Posted May 24, 2017 Author Share Posted May 24, 2017 3 minutes ago, Paul Suarez said: What Windows OS version do you have? Also, what Synergy version are you trying to install? Windows 7 Professional Synergy-v1.8.8 Link to comment Share on other sites More sharing options...
Kae Posted May 24, 2017 Author Share Posted May 24, 2017 Ah, I needed to download the 32-bit. By default it downloaded the 64-bit version. Going to try to install now and see if I can get this working. Link to comment Share on other sites More sharing options...
Kae Posted May 24, 2017 Author Share Posted May 24, 2017 Still having issues - am I able to just get a refund and have my serial deactivated? Link to comment Share on other sites More sharing options...
Paul Suarez Posted May 24, 2017 Share Posted May 24, 2017 23 minutes ago, Kae said: Ah, I needed to download the 32-bit. By default it downloaded the 64-bit version. Going to try to install now and see if I can get this working. Let me know how it goes. Link to comment Share on other sites More sharing options...
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