zybir Posted May 14, 2017 Share Posted May 14, 2017 Hi there, I just purchased Synergy today and after installing I get an error FATAL: unknown screen name `DesktopHome'. I tried uninstalling, deleting the synergy folder, restarting, and reinstalling. I searched the forums and I didn't see anything with an answer. I see other errors about failing to launch, but i'm assuming they have to do with the fatal error. I've copied the log below if anyone has any suggestions. Thanks, [2017-05-14T15:00:28] INFO: watchdog status: error [2017-05-14T15:00:30] INFO: starting server [2017-05-14T15:00:30] INFO: config file: C:/Users/Zybir/AppData/Local/Temp/qt_temp.q12588 [2017-05-14T15:00:30] INFO: log level: INFO [2017-05-14T15:00:30] INFO: service command updated [2017-05-14T15:00:31] INFO: starting new process [2017-05-14T15:00:31] INFO: activeDesktop:Default [2017-05-14T15:00:31] INFO: starting new process [2017-05-14T15:00:31] INFO: drag and drop enabled [2017-05-14T15:00:31] FATAL: unknown screen name `DesktopHome' [2017-05-14T15:00:32] ERROR: failed to launch, error: process immediately stopped [2017-05-14T15:00:32] INFO: backing off, wait=2s, failures=1 [2017-05-14T15:00:34] INFO: starting new process [2017-05-14T15:00:34] INFO: activeDesktop:Default [2017-05-14T15:00:34] INFO: starting new process [2017-05-14T15:00:34] INFO: drag and drop enabled [2017-05-14T15:00:34] FATAL: unknown screen name `DesktopHome' [2017-05-14T15:00:35] ERROR: failed to launch, error: process immediately stopped [2017-05-14T15:00:35] INFO: backing off, wait=4s, failures=2 [2017-05-14T15:00:39] INFO: starting new process [2017-05-14T15:00:39] INFO: activeDesktop:Default [2017-05-14T15:00:39] INFO: starting new process [2017-05-14T15:00:39] INFO: drag and drop enabled [2017-05-14T15:00:39] FATAL: unknown screen name `DesktopHome' [2017-05-14T15:00:40] ERROR: failed to launch, error: process immediately stopped [2017-05-14T15:00:40] INFO: backing off, wait=6s, failures=3 [2017-05-14T15:00:46] INFO: starting new process [2017-05-14T15:00:46] INFO: activeDesktop:Default [2017-05-14T15:00:46] ERROR: could not get session id for process id 9656 [2017-05-14T15:00:46] INFO: starting new process [2017-05-14T15:00:46] INFO: drag and drop enabled [2017-05-14T15:00:46] FATAL: unknown screen name `DesktopHome' [2017-05-14T15:00:47] ERROR: failed to launch, error: process immediately stopped [2017-05-14T15:00:47] INFO: backing off, wait=8s, failures=4 [2017-05-14T15:00:55] INFO: starting new process [2017-05-14T15:00:55] INFO: activeDesktop:Default [2017-05-14T15:00:55] INFO: starting new process [2017-05-14T15:00:55] INFO: drag and drop enabled [2017-05-14T15:00:55] FATAL: unknown screen name `DesktopHome' [2017-05-14T15:00:56] ERROR: failed to launch, error: process immediately stopped [2017-05-14T15:00:56] INFO: backing off, wait=10s, failures=5 [2017-05-14T15:01:06] INFO: starting new process [2017-05-14T15:01:06] INFO: activeDesktop:Default [2017-05-14T15:01:06] INFO: starting new process [2017-05-14T15:01:06] INFO: drag and drop enabled [2017-05-14T15:01:06] FATAL: unknown screen name `DesktopHome' [2017-05-14T15:01:07] ERROR: failed to launch, error: process immediately stopped [2017-05-14T15:01:07] INFO: backing off, wait=10s, failures=6 [2017-05-14T15:01:17] INFO: starting new process [2017-05-14T15:01:17] INFO: activeDesktop:Default [2017-05-14T15:01:17] INFO: starting new process [2017-05-14T15:01:17] INFO: drag and drop enabled [2017-05-14T15:01:17] FATAL: unknown screen name `DesktopHome' [2017-05-14T15:01:18] ERROR: failed to launch, error: process immediately stopped [2017-05-14T15:01:18] INFO: backing off, wait=10s, failures=7 [2017-05-14T15:01:28] INFO: starting new process [2017-05-14T15:01:28] INFO: activeDesktop:Default [2017-05-14T15:01:28] INFO: starting new process [2017-05-14T15:01:28] INFO: drag and drop enabled [2017-05-14T15:01:28] FATAL: unknown screen name `DesktopHome' [2017-05-14T15:01:29] ERROR: failed to launch, error: process immediately stopped [2017-05-14T15:01:29] INFO: backing off, wait=10s, failures=8 [2017-05-14T15:01:39] INFO: starting new process [2017-05-14T15:01:39] INFO: activeDesktop:Default [2017-05-14T15:01:39] INFO: starting new process [2017-05-14T15:01:39] INFO: drag and drop enabled [2017-05-14T15:01:39] FATAL: unknown screen name `DesktopHome' [2017-05-14T15:01:40] ERROR: failed to launch, error: process immediately stopped [2017-05-14T15:01:40] INFO: backing off, wait=10s, failures=9 [2017-05-14T15:01:50] INFO: starting new process [2017-05-14T15:01:50] INFO: activeDesktop:Default [2017-05-14T15:01:50] ERROR: could not get session id for process id 9596 [2017-05-14T15:01:50] INFO: starting new process [2017-05-14T15:01:50] INFO: drag and drop enabled [2017-05-14T15:01:50] FATAL: unknown screen name `DesktopHome' [2017-05-14T15:01:51] ERROR: failed to launch, error: process immediately stopped [2017-05-14T15:01:51] INFO: backing off, wait=10s, failures=10 [2017-05-14T15:02:01] INFO: starting new process [2017-05-14T15:02:01] INFO: activeDesktop:Default [2017-05-14T15:02:01] INFO: starting new process [2017-05-14T15:02:01] INFO: drag and drop enabled [2017-05-14T15:02:01] FATAL: unknown screen name `DesktopHome' [2017-05-14T15:02:02] ERROR: failed to launch, error: process immediately stopped [2017-05-14T15:02:02] INFO: backing off, wait=10s, failures=11 [2017-05-14T15:02:12] INFO: starting new process [2017-05-14T15:02:12] INFO: activeDesktop:Default [2017-05-14T15:02:12] INFO: starting new process [2017-05-14T15:02:12] INFO: drag and drop enabled [2017-05-14T15:02:12] FATAL: unknown screen name `DesktopHome' [2017-05-14T15:02:13] ERROR: failed to launch, error: process immediately stopped [2017-05-14T15:02:13] INFO: backing off, wait=10s, failures=12 Link to comment Share on other sites More sharing options...
Paul Suarez Posted May 15, 2017 Share Posted May 15, 2017 I am positive that this could only be an error about the configuration of both server and client. Please follow the steps on this knowledge base article. Link to comment Share on other sites More sharing options...
zybir Posted May 16, 2017 Author Share Posted May 16, 2017 My setup isa bit overwhelming at times so I started removing things that I thought could cause interference. It appears that the issue was being caused by a second wifi router connected in my network setup. My MacBook was connecting to that one and my PC is connected via ethernet to the main router. After I took the second router out of the picture it worked fine. Thank you for the reply though. Link to comment Share on other sites More sharing options...
Paul Suarez Posted May 17, 2017 Share Posted May 17, 2017 17 hours ago, zybir said: My setup isa bit overwhelming at times so I started removing things that I thought could cause interference. It appears that the issue was being caused by a second wifi router connected in my network setup. My MacBook was connecting to that one and my PC is connected via ethernet to the main router. After I took the second router out of the picture it worked fine. Thank you for the reply though. Thanks for the update @zybir. Link to comment Share on other sites More sharing options...
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