Steve Frost Posted March 27, 2016 Posted March 27, 2016 Hey all, I've been using Synergy for a few years without any issue until the most recent update. This may be the first time I've tried to install since upgrading to Windows 10 so that could also be involved. When I try to install Synergy now it gets to Status: Starting Services and fails there. The error message that pops up reads, "Service 'Synergy' (Synergy) failed to start. Verify that you have sufficient privileges to start system services." If I try to click Retry, it continues to fail and if I click Cancel then it rolls back the installation and Synergy is not installed. Has anybody else come across this with Windows 10 (or other versions) and found a resolution? Really appreciate any help! Looking to get back to working order soon.
the-wes Posted March 30, 2016 Posted March 30, 2016 if you try version 1.7.5, does it work? are you on a beta testing version of windows 10?
Nico Verwer Posted May 27, 2016 Posted May 27, 2016 I had the same problem installing Synergy (1.7.6 and 1.8 beta) on Windows 10. After I rebooted both PCs on which I use Synergy, the installation worked flawlessly. Maybe there is a problem in Windows 10 when starting a service of which an old version has just been removed?
Steve Frost Posted August 11, 2016 Author Posted August 11, 2016 Hey all, I was able to go back to 1.7.5 for awhile but tried the 1.8.2 that was just released and coming across this issue again. Wondering if anyone else is having the issue as I don't see it in the FAQ or on the GitHub issues.
Brian Safford Posted August 12, 2016 Posted August 12, 2016 I also cannot install v1.8.2 on Windows 10. This has also happened with the previous 3 versions - each time I download and try the newest version, and each time the installation fails.
Steve Frost Posted September 27, 2016 Author Posted September 27, 2016 Having this issue on the latest release as well. Any ideas? Other programs install fine. Paid account here.
Philip3 Posted January 13, 2018 Posted January 13, 2018 I am getting this error on Win7 with Synergy 2.
JordanM Posted January 17, 2018 Posted January 17, 2018 On 1/13/2018 at 1:48 PM, Philip3 said: I am getting this error on Win7 with Synergy 2. I recently bough new version and I have this exact same problem in Win7 too. While installing, fails to initiate services
Philip3 Posted January 25, 2018 Posted January 25, 2018 This is a known problem with Synergy. The current solution is to make sure your Win 7 is updated. I am running Win7 Home, Win 7 Ultimate and Win 7 Pro. I just installed about 70 updates to Win 7, and now I am able to install Synergy 2. In the past I was getting stuck at starting services, and then failing. I purposely was not updating this Win 7 because of other conflicts, but so far so good. A pretty easy solution if you ask me.
Synergy Team Nick Bolton Posted January 26, 2018 Synergy Team Posted January 26, 2018 Sorry about that. Have you raised a support ticket yet? https://symless.com/contact/customer-support
Philip3 Posted January 26, 2018 Posted January 26, 2018 Yes, There is a support ticket which they are working on to resolve the issue. I posted this for anyone else with this issue.
Johnathon Arnold Posted April 1, 2018 Posted April 1, 2018 I just fell into this same trap on Windows 7 64-bit. I tried to upgrade Synergy 1.8.8 to 1.9.0 but it failed as described by OP. Re-installed 1.8.8 all good. The error is easily reproducible. I just did a fresh install of Win7 x64 in VMWare - install Synergy_v1.9.0-stable_b448-5bd12f23.msi - same fatal error (see screenshot). What have you done Nick? There is no point upgrading to v2.0 while it has this same issue.
GranPaSmurf Posted April 2, 2018 Posted April 2, 2018 Johnathon, Be sure to post your case with support. http:// https://symless.com/contact/customer-support Report your experience to support. Developers don't live here anymore. Send logs for each machine. Trouble tickets drive development
Synergy Team Nick Bolton Posted April 2, 2018 Synergy Team Posted April 2, 2018 On 4/2/2018 at 10:42 AM, GranPaSmurf said: Developers don't live here anymore. Sometimes we do 😄 Please raise a support ticket! That is always the best way to get issues like this solved.
Synergy Team Nick Bolton Posted April 2, 2018 Synergy Team Posted April 2, 2018 But we visit from time to time... Some day when Symless is big enough, I’ll hire a Community Manager to reply to Synergy customers on the forums. Until then, customers will need to raise a support ticket and talk to @Sarah Hebert via our ticketing system (we always reply to support tickets).
GranPaSmurf Posted April 2, 2018 Posted April 2, 2018 2 hours ago, GranPaSmurf said: Johnathon, Be sure to post your case with support. http:// https://symless.com/contact/customer-support Report your experience to support. Developers don't live here anymore. Send logs for each machine. Trouble tickets drive development Sorry guys, it was a vague reference that only the ancient would have clicked to: https://en.wikipedia.org/wiki/Alice_(TV_series)
Synergy Team Nick Bolton Posted September 23, 2019 Synergy Team Posted September 23, 2019 If you're having issues updating to Synergy 1.10.3, please read this thread:
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