It's a general discussion forum. You've made your opinion clear. Feel free to enjoy the competing product, but please don't make unsubstantiated claims against Synergy. If it's actually working 10% of the time (whatever that means) and you want to help correct that problem, please file a ticket as GPS suggested, and provide the troubleshooting information Support needs to help you. Otherwise, have a good day, and we'll see you on the competing product forum.