Hotkey config

[LazIsOnline]

I was under the impression that Synergy 2 would have MORE to offer not less... I had hotkeys and server configs all setup for my systems and it seems I can't do anything to configure ANYTHING with this version of Synergy.

 

I'll have to user S1 for now until there is either a response explaining how to access server settings/configs or a major update because right now it honestly appears to be steps back.

[EqUaTe]

For the moment, v2 is much more based around the autoconfig design. Configurability is coming in a future version, though I don't recall when it is being targeted for.

 

For the moment, if you need this functionality, stick to v1. v2 is coming along, just give it time.

[jonmoore]

On 11/28/2017 at 3:28 PM, EqUaTe said:

For the moment, v2 is much more based around the autoconfig design. Configurability is coming in a future version, though I don't recall when it is being targeted for.

 

For the moment, if you need this functionality, stick to v1. v2 is coming along, just give it time.

 

I'm sorry this excuse is simply not good enough. I've been a relatively long term customer of Synergy, then Synergy Pro and now Synergy Pro 2. To quote from the sales email:

Quote

100% Seamless Guarantee:

My experience has been anything but seamless. Who's bright idea was it to make Synergy 2 Pro (not sure what I'm getting for my 'Pro' by the way) run as a background service without not only configurability but an inability to disable the service without a trip to the relevant services menu on PC, Mac or Linux.

And here you are trumpeting -

Quote

Synergy 2 now makes sharing one mouse and keyboard so simple and seamless that absolutely anyone can use it. 

But the very people you're targeting with that messaging are the sort of people that are likely to be intimidated by changing things in system 'services' menus (that's assuming they know where to find them). And how about the simplicity of uninstalling Synergy 2 Pro - 

Quote

 

Windows

First, uninstall Synergy using Add or remove programs (or Apps & features).

Next, run regedit and delete these registry keys:

HKEY_CURRENT_USER\Software\Symless
HKEY_CURRENT_USER\Software\Synergy
Now, delete these directories (if they exist):

C:\ProgramData\Symless
C:\ProgramData\Synergy v2
%USERPROFILE%\AppData\Local\Synergy
%USERPROFILE%\AppData\Local\Symless
Finally, reboot Windows to ensure that the hook DLL is completely unloaded.

macOS

First, open the Terminal app and run this command:

launchctl unload /Library/LaunchAgents/com.symless.synergy.synergy-service.plist
Next, delete the Synergy app from the Applications directory.

Now, run these commands to remove the settings.

rm -rf ~/Library/Preferences/Symless
rm -rf ~/Library/Synergy
Then, run this command to unload the preferences:

killall -u $USER cfprefsd
Finally, reboot your Mac which will remove the helper tool.

Linux

First, Remove the Synergy package using your package manager.

Finally, run these commands to remove your settings:

rm -rf ~/.config/Synergy/
rm -rf ~/.synergy/

 

Holy moly, that's what I call "simple and seamless".

And now we come to the main problems I've been having with Synergy Pro 2.

With things set up on both my Windows host system and OS X client, once I've moved my cursor over from my Windows 10 host, onto my OS X target screen and then returned it to my host Windows screen, the cursor becomes invisible on the OS X system if I attempt to use that system from it's native keyboard and trackpad. Using the Windows 10 system things are fine but any attempt to navigate on the OS X system results in an invisable cursor (I know the cursor is there because I can see the rollover effects). I can takeover the cursor that's been brought over from the Windows system but once the cursor is brought back over to the Win 10 screen. The cursor is invisible again on the OS X system.

I also have problems on the Windows system too. I've found I can force my OS X system to make the cursor visible (by tapping on the spacebar a few times) but then I can no longer move from the the Windows host to the OS X system. Luckily I found a simple way to restart the service on the Windows host (by pinning the service startup icon to my taskbar; but even that took some experimentation).

Now here's the deal. If the email marketing had been more honest (that Synergy Pro 2 was a work in progress) I would have happily put up with the problems. Instead I feel like I've been hoodwinked by an overly pushy salesman.

I never had too many problems with Synergy 1 and I saw the benefits of Synergy Pro as I wanted the extra security. But with Synergy Pro 2 it seems you're allowing the marketing folk to run the show with shallow untrue promises. I don't mind taking part in a beta program but I'm not going to pay for the privilege. 

Not only do I want a refund but I expect to keep my license and get a free upgrade to Synergy Pro 3 whenever that comes along - when hopefully the lunatics will no longer be running the show at the asylum formerly known as Symless HQ!

[Stace]

12 hours ago, jonmoore said:

Not only do I want a refund but I expect to keep my license and get a free upgrade to Synergy Pro 3 whenever that comes along - when hopefully the lunatics will no longer be running the show at the asylum formerly known as Symless HQ!

Why on earth would you be entitled to a refund *and* a free upgrade to a new version?

[jonmoore]

1 minute ago, Stace said:

Why on earth would you be entitled to a refund *and* a free upgrade to a new version?

It was sarcasm. But that aside I'm pretty disgusted that software this far from being fit for purpose was released in the first place with such brazen claims. And guess what for all the suggestions of a 100% no quibbles refund, nobody from Symless has got in touch.

[dstutzman_nt]

26 minutes ago, jonmoore said:

It was sarcasm. But that aside I'm pretty disgusted that software this far from being fit for purpose was released in the first place with such brazen claims. And guess what for all the suggestions of a 100% no quibbles refund, nobody from Symless has got in touch.

While I agree with many of the things you've said here, it's important to keep in mind that this is a self-service support forum. If you need support directly from the developers, or if you want to request a refund, you should send an email to their support address (listed at the top of the thread list on this forum). I've found that they're pretty responsive and you should have no problems with receiving a refund if you don't want to wait for version 2.1 (which they claim will address most/all of these issues).

[sthompson]

3 hours ago, dstutzman_nt said:

it's important to keep in mind that this is a self-service support forum. If you need support directly from the developers, or if you want to request a refund, you should send an email to their support address

I have faith that Symless will get v2 together at some point, but at this point it is unusable for me and many others (I have to manually restart the service every day at least once a day and the lack of config details is a real drag) so I'm reverting and see my upgrade fee as an investment in the future. That said, after a few emails and an open ticket, support (Nick Bolton) referred me here directly as I don't believe they have a fix for any of this stuff at this time. Or are overwhelmed with support requests. 

To me, this release seems premature and VERY beta. I'm glad I didn't pay full price for the upgrade.

[Stace]

I've uninstalled it for now - it's clearly not what I want or need.  Once I get access to actual settings and the like I'll probably give it another try.

[Justice]

I also reverted for now - the mac <--> windows key mappings are a pretty big deal for me, but I'm a big fan of the configuration-less mode.  Looking forward to 2.1

[jonmoore]

Today I encounter a new weirdness. The mouse cursors moves over to the OS X slave without problem, but no button presses are recognised. 

But to go back to the non-configuration nature of Synergy 2, I'm always a fan of abstracting complexity but to have no user panel at all is a huge negative. A user still requires an on/off switch at the very least to reset Synergy when they encounter problems.

[Timmyson]

Here it is 5 months later, and there are still no features and upgrade is still a royal pain. I've been looking forward to this for some time, and it was a major reason I risked an OS upgrade to support this, but I'm really regretting it now. The requirements page hasn't been edited in two years, and it doesn't say anything about Ubuntu 14.04 not being supported (missing dependencies in the repos). I didn't upgrade right away, so I'm not eligible for their refund guarantee, but what a disappointment!

[Pablo - P]

I guess that for advanced users not being able to do some configuration has become very annoying. You should provide some type of configuration overwrite. 
My problemas is the following.
My Synergy configuration keeps switching the server «every time I leave the slave computer», so that one becomes the server, and of course it becomes very difficult to go back to that computer until it switches again.
Is there a way to tell Synergy not to switch and to hace a fixed server.
I love synergy, but it has become very annoying.

[GranPaSmurf]

try pressing the scroll lock key while you are on your preferred computer for server

[sudobangbang]

Long-time user of Synergy here. After a 2-3 year hiatus, I just upgraded my Synergy Pro license to Synergy 2 Pro and I'm now also halted by the lack of configuration in Synergy Pro 2.

I guess I'll roll back to Synergy 1 so I can use dead corners and specific parameters but a little disappointed that multiple monitor support was way better in v1. Looking forward to an update that gives us config options again.

[GranPaSmurf]

Yeah, the term 2.0 sorta implies higher tech with lots of options. It really is higher tech, you just don't see it.

The goal of Synergy 2 is that a user installs it and it auto-configures and works without the user having to intervene. Even to select a server.

Synergy 2.1 is being developed, targeting IT and Power Users. There will be access to a console for administrative control of specific cases, but most users won't ever see it. Offline configuration is planned to be included.

[NotYourIngenue]

Ah, yes, scroll lock... because that's a key that I totally have.  You can clearly see it on my keyboard.

Like many others, I've been a Synergy user for more years than I can remember at this point.  The fact that Synergy 2 still doesn't even have such simple options as "bump to switch" or "where the hell is my cursor now, bring it back to the master god damnit" is infuriating.  It's been seven months and basic functionality is still not even close to present.

[Nick Bolton]

3 hours ago, NotYourIngenue said:

Ah, yes, scroll lock... because that's a key that I totally have.  You can clearly see it on my keyboard.

 

Our plan is to disable scroll lock by default and allow the user to set a custom hotkey from the settings screen (coming soon). In the meantime, you can enable and disable from the tray icon.

[Pablo - P]

Maybe this can help "SHIFT+FN+F12" it works on my 12 FN keyboard. 
Waiting for the new version.

[Turo Oraste]

On 11/28/2017 at 9:44 AM, LazIsOnline said:

I was under the impression that Synergy 2 would have MORE to offer not less... I had hotkeys and server configs all setup for my systems and it seems I can't do anything to configure ANYTHING with this version of Synergy.

 

I'll have to user S1 for now until there is either a response explaining how to access server settings/configs or a major update because right now it honestly appears to be steps back.

I totally agree, My main problem was with v1 that I could not use "CTRL" as a Push to talk button on my client computer. Now that works finally and I don't need to suffer from "cabs lock" as my PPT button. Anyway having said that, the version 2 has no "screen lock" So If I run a game and stream the same time my mouse keeps running to my other screens and I cant lock my mouse to my screen. 

And does this work If I don't have internet connection ON?

I feel troubled. Please give us some options here.

[GranPaSmurf]

try pressing 'scroll-lock' to lock cursor to your gaming machine

[Turo Oraste]

4 hours ago, GranPaSmurf said:

try pressing 'scroll-lock' to lock cursor to your gaming machine

Nop, nothing. Still moves off. 

I kinda found a temporally fix for this, I move my 2 other CPUs to lower and upper corners of my screen, This way moving to cursor to other machines is harder but function keys still work like ppt and obs hotkeys. Problem tough is in RTS games where you need them corners. I hope we get a hotkey and fast!

[GranPaSmurf]

Got it. Maybe there will be adequate keymapping in version 2.1. It's still a few months away.

I am getting a little uneasy feeling though. It seems like we're expecting a lot of stuff packed into the 2.1 version. My imagination sees them stacking more and more features into a new version and having to push the release date further and further. It's going to be a task for Nick to know when to call a halt and release a version with most of the stuff with some of the stuff for later.

[Rav]

guys its 2019 now.. im still shutting down synergy by hitting the program going to quick launch and disabling it. when is this magic fix finally going to come. I like your program. I want to love your program.. let me love your program... why wont you let me love your program... does your program hate me and other gamers? is there a reason that the original version of this program had 5 times the features this does? am i missing something.... DID YOU GUYS GO BELLY UNDER?!?!?! i think after 2 years now we should get a friggen ETA on that fix?

[Dylan Keir]

On 07/01/2019 at 9:48 AM, Rav said:

guys its 2019 now.. im still shutting down synergy by hitting the program going to quick launch and disabling it. when is this magic fix finally going to come. I like your program. I want to love your program.. let me love your program... why wont you let me love your program... does your program hate me and other gamers? is there a reason that the original version of this program had 5 times the features this does? am i missing something.... DID YOU GUYS GO BELLY UNDER?!?!?! i think after 2 years now we should get a friggen ETA on that fix?

I agree with you here, I've just bought v2 under the impression that it's being actively worked on, the lack of configuration and features that v2 has is unsettling, instantly reverted to v1. Waste of $9.