GiorgioG 3 Posted September 19, 2017 Share Posted September 19, 2017 This (beta4) really is completely unusable to me. I can take a certain amount of working around issues, but it seems irresponsible to release Symless in this state, for us to pay to test your alpha-quality software. I bought into it b/c I'm having a far more serious issue with Symless 1.X (which sadly, also occurs on 2.0) - it freezes my entire host machine for a good 5 seconds and then returns. This happens at random but often enough to be a major problem (several times per hour.) I turn off the symless service, and machine is totally stable for extended periods. Win10 (Latest updates, etc.) AMD Threadripper 1950x 32gb ram Link to post Share on other sites
Judd Maltin 4 Posted September 19, 2017 Share Posted September 19, 2017 I'd agree that beta is a bit of a stretch, but I think they're being ambitious. I think they have a lot of code written, and need help with integrating it all. They might have released a very pared down product, and built up from there. I submitted my logs and patiently await updates. Link to post Share on other sites
Popular Post GiorgioG 3 Posted September 19, 2017 Author Popular Post Share Posted September 19, 2017 I wouldn't care if the product was pared down, if it was stable. I don't have a problem with ambition, just call it what it is - Alpha. Don't ask me to pay for beta software and deliver alpha software and expect me to be happy about it. So the plan is to release this software in November. They have yet to fix a long-standing bug that affects quite a number of users (myself included:) https://github.com/symless/synergy-core/issues/5226 Asking new users to pay a premium price (IIRC $49) for a piece of software that isn't ready is a sure-fire way to piss people off. 3 Link to post Share on other sites
Popular Post MardyMarvin 4 Posted September 20, 2017 Popular Post Share Posted September 20, 2017 well lets be fair you did not have to pay for it no one forced you and you could have waited until it was released. If you did not want to run software that may not work well then I would suggest you stay away from none released software regardless of if its Alpha, Beta. The whole point of pre release software is its going to be unstable and buggy and as a developer I would have thought you would know that. If you always stuck to stable software nothing would ever be achieved. 2 Link to post Share on other sites
Synergy Team Nick Bolton 407 Posted September 24, 2017 Synergy Team Share Posted September 24, 2017 This will be fixed in beta5 (due in 4-5 weeks). Need a refund? [email protected] Link to post Share on other sites
jaap aarts 65 Posted September 24, 2017 Share Posted September 24, 2017 nick bolton using the copy paste a bit to much. but you guys have to understand that there is a full refund available, and you shouldn't expect pre-release softwhere to work, there is a reason its not released yet. the paywall is to make sure they can handle all the responses, and a refund is available if you want your money back, so its not that bad at all. and they arnt even asking 50 usd for this, thats for the final release, not the beta. 1 Link to post Share on other sites
Synergy Team Nick Bolton 407 Posted September 24, 2017 Synergy Team Share Posted September 24, 2017 8 hours ago, jaap aarts said: nick bolton using the copy paste a bit to much. but you guys have to understand that there is a full refund available, and you shouldn't expect pre-release softwhere to work, there is a reason its not released yet. the paywall is to make sure they can handle all the responses, and a refund is available if you want your money back, so its not that bad at all. and they arnt even asking 50 usd for this, thats for the final release, not the beta. Finally! Someone smart enough to understand. Thank you! Link to post Share on other sites
jaap aarts 65 Posted September 24, 2017 Share Posted September 24, 2017 12 minutes ago, Nick Bolton said: Finally! Someone smart enough to understand. Thank you! the copy paste part? Link to post Share on other sites
Synergy Team Nick Bolton 407 Posted September 24, 2017 Synergy Team Share Posted September 24, 2017 2 hours ago, jaap aarts said: the copy paste part? Hah, nope. Finally someone smart enough to understand how a beta works, and why we're charging for early access. Link to post Share on other sites
Popular Post Kelvin Tran 142 Posted September 25, 2017 Popular Post Share Posted September 25, 2017 5 hours ago, GiorgioG said: Or you know you can do an invite only beta, I mean alpha. Apparently your paying customers are stupid too. Way to run a business. I don't see a problem with the paywall. A beta is at least partway usable. From my usage of it on multi-platform setups (Windows 10 and x2 macOS Sierra 10.12), it at least works. Sure, they could have marketed the product in a much better fashion (I'm looking at this objectively), but then again, Symless is a software company and not one that focuses on the marketing part of things. They are doing pretty good, but don't diss them for not marketing software as well as you think they should. Again, I'm looking at this objectively, not subjectively. However, as mentioned before, the paywall is there to ensure that they can handle the demand, and because staff and such is not free. Why are you complaining and b**ching about software that's called a beta instead of an alpha? I'll agree with you as much as the guy next door that that's what it should be called, but both have the connotation of "Not ready to be released". What the hell is the problem with the term "beta"? It's far enough along the development process to be called a beta. An alpha is a piece of software that mostly requires a heck ton of troubleshooting and technical knowhow in order to be used and while Synergy 2 beta kinda does, it's too far to be called an alpha. Additionally, alpha has a much more negative connotation with it than beta, and whilst I think alpha personally fits this better, I see how beta makes sense. Staff and resources are not free, and if you are willing to buy it while it's called "alpha", why not "beta"? It's the same product, the marketing is just different. If you don't want to pay $19 for early access AND the value of the final license (which alone is $49), then go right ahead and don't give your credit card details to them. Remember that they're taking a $30 loss by giving you a license that is going to be worth $49 in a few months as a $19 product, with the early access to get a sneak peek. Remember that they did this even knowing that there would be people that bought it just so they didn't have to pay as much for the final release. Symless needs a way to pay people, and whilst I know that this isn't something you're denying, complaining about marketing is about as sensible as complaining about one less slice of ham on your breakfast sandwich that already has 4 in it. 2 Link to post Share on other sites
Synergy Team Popular Post Nick Bolton 407 Posted September 25, 2017 Synergy Team Popular Post Share Posted September 25, 2017 42 minutes ago, kelvintechie said: complaining about marketing is about as sensible as complaining about one less slice of ham on your breakfast sandwich that already has 4 in it. You're a hero 2 Link to post Share on other sites
Rob Heckart 1 Posted September 25, 2017 Share Posted September 25, 2017 I agree with @Georgios Tzedakis on the long-standing bug issue. There's no way I'm paying another penny until that issue in particular is resolved. And as of now, the problem is so prevalent & frustrating that I don't even use Symless anymore. 1 Link to post Share on other sites
Popular Post GranPaSmurf 108 Posted September 25, 2017 Popular Post Share Posted September 25, 2017 I'll jump in too. First, there are hundreds of thousands of successful, satisfied, Synergy users. There are hundreds of successful, satisfied, Synergy 2.0 beta users. If all this were not true, there would be no Synergy. You have a choice. You can take the time to work with the developers, even Nick, to work through your unique systems to reach a successful installation. Both you and Synergy will learn from the process. Or you can accept the gracious offer of a refund of whatever you have invested. You can go away happy. The rest of us will go forward, participating, learning and growing. 5 Link to post Share on other sites
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