Difan Zhao Posted August 8, 2016 Author Share Posted August 8, 2016 Hi guys, I have bought the program and I am trying to install it (v1.7.6 64bit for windows 7) however I got this "ended prematurely" error. Please see the attached picture for the error. So I figured that it was because that I did not uninstall the previous version (1.5.0) first. However I can't uninstall it correctly. In the Windows Programs and Features it looks like it runs successfully with the uninstall however nothing happens and the problem still exist (its folder, shortcut, ...etc) and I can still run it. I have tried reboot and I still have the problem Could you help me to remove the old version and install the new one please? Thanks, Difan Link to comment Share on other sites More sharing options...
Difan Zhao Posted August 9, 2016 Author Share Posted August 9, 2016 Got it figured out. I had to download some microsoft removal tool to properly uninstall the old version first. then the installation worked fine http://support.microsoft.com/mats/progr ... _uninstall Link to comment Share on other sites More sharing options...
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