To Synergy users, Over the past few months, we've received a fair share of complaints from various users about the software and who have been unsatisfied with the software. We have also received a fair number of complaints on the forums about the refund process and the Symless staff have as well. We (the moderation team as well as Symless staff) are taking steps to be more transparent to you guys (the users) and this is one of the ways that we plan to achieve at least more transparency than