LeoTheMartian 0 Posted March 20 Share Posted March 20 Hi, I have an issue named as the title using synergy 3.0.68.13 on my windows. I have it configured so the Windows is the server. Sometime two weeks ago Synergy stopped working and displayed this message. I have reached out to support but they have given a very generic instruction on uninstall and re-install Synergy 3, and no reply whatsoever for my follow-up questions. I am a relatively new user for Synergy and any help/idea that can get it working is appreciated! Copying diagnostics here: Checking binary Synergy.exe ... OK Checking binary synergy-core.exe ... OK Checking binary synergy-daemon.exe ... OK Checking binary synergy-service.exe ... OK Checking binary synergy-tray.exe ... OK Checking process: synergy-core.exe ... FAIL Reason: Process synergy-core.exe not running Checking process: synergy-service.exe ... OK Checking service "Synergy 3 Daemon" ... OK Ping synergy-service ... FAIL Reason: Fail to ping synergy-service http://127.0.0.1:24802/ping Checking firewall rule "Synergy 3 Service" ... OK Checking firewall rule "Synergy Core" ... OK Checking db structure for C:/ProgramData/Synergy/config/db.json ... FAIL Reason: C:/ProgramData/Synergy/config/db.json doesn't match default scheme Checking db structure for C:/ProgramData/Synergy/config/local.json ... FAIL Reason: C:/ProgramData/Synergy/config/local.json doesn't match default scheme Creating report ... File C:/ProgramData/Synergy/logs/synergy.log.old doesn't exist It appears that the synergy-core.exe failed to run. I tried giving it admin rights to run but still didn't run. Any ideas? 1 Link to post Share on other sites
Thomas Thiry 0 Posted March 31 Share Posted March 31 I have the exact same problem since this morning. Except for me it's synergy-service.exe that is not running and won't start. Even after a reboot, and trying to start it from command-line and as admin... It just doesn't output anything and is not running (the others synergy exe files are running though). Link to post Share on other sites
ejbastine 0 Posted May 1 Share Posted May 1 Hey I'm having a similar issue, however I just recently cloned my OS drive to a new SSD (windows). I did, however, fully uninstall, remove registry entries, etc. and upon reinstalling am presented with the same issue. I tried copying the local.json file from the other machine i have running macOS, but that did not help either. Link to post Share on other sites
Harald 0 Posted Thursday at 10:09 AM Share Posted Thursday at 10:09 AM Similar Issue. 2s PC (Win10 & Win11) - Win 10 is giving me this. (while Synergy 3 - RC1 is working) Checking binary Synergy.exe ... OK Checking binary synergy-core.exe ... OK Checking binary synergy-daemon.exe ... OK Checking binary synergy-service.exe ... OK Checking binary synergy-tray.exe ... OK Checking process: synergy-core.exe ... OK Checking process: synergy-service.exe ... FAIL Reason: Process synergy-service.exe not running Checking service "Synergy 3 Daemon" ... OK Ping synergy-service ... FAIL Reason: Fail to ping synergy-service http://127.0.0.1:24802/ping Checking firewall rule "Synergy 3 Service" ... OK Checking firewall rule "Synergy Core" ... OK Checking db structure for C:/ProgramData/Synergy/config/db.json ... FAIL Reason: C:/ProgramData/Synergy/config/db.json doesn't match default scheme Checking db structure for C:/ProgramData/Synergy/config/local.json ... FAIL Reason: C:/ProgramData/Synergy/config/local.json doesn't match default scheme Creating report ... File C:/ProgramData/Synergy/logs/synergy.log.old doesn't exist Report is saved into: C:\Users\haral\Documents\synergy-diagnostic.zip Diagnostic finished Client: Connection to the background service running locally on your computer timed out, please contact support. Link to post Share on other sites
MXUNKXY 0 Posted Thursday at 03:31 PM Share Posted Thursday at 03:31 PM Same exact issue, knew I should have not gotten rid of 1.13 despite some of its flaws. Link to post Share on other sites
ejbastine 0 Posted Thursday at 03:47 PM Share Posted Thursday at 03:47 PM So I was able to get this working again, but this was after a fresh reset of Windows (removed all apps, kept personal settings). I made sure to remove the entire C:/ProgramData/Synergy/ directory, all registry entries, uninstalled, and then reinstalled fresh. I was solving another unrelated technical issue, so this is a bit drastic of a method to solve this issue alone, but it is what worked for me. Link to post Share on other sites
MXUNKXY 0 Posted Thursday at 03:49 PM Share Posted Thursday at 03:49 PM Yeah, shouldn't have to go through all that, and I am on a mac, so the fact its happening on both operating systems is alarming. I reinstalled my previous version. Which, funny enough, once reinstalled did not have to reset up everything it remembered everything and started right back up. Link to post Share on other sites
pepbrow 0 Posted 17 hours ago Share Posted 17 hours ago (edited) Same issue on M2 MacBook pro and windows 11. After uninstalling V3RC1, and reinstalling the previous version on windows, still didn't work. Reinstalled V3RC1 on windows. It couldn't stop the running process. I used the task manager to stop it. Install continued. V3RC1 introduces 3 processes initially, and depending on whether or not it's the server, or it may have just been for install purposes. Either way, windows is the client, and following a successful install, after all is working, windows only has the 1 synergy process running. Initially it didn't work, just showed blank interface. I manually restarted the service (daemon), which appears to have done the trick, it allowed the install to complete. Be sure to set the server, otherwise neither will see the other. Edited 17 hours ago by pepbrow Link to post Share on other sites
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