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Connection to the background service running locally on your computer timed out


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LeoTheMartian

Hi, I have an issue named as the title using synergy 3.0.68.13 on my windows. I have it configured so the Windows is the server. Sometime two weeks ago Synergy stopped working and displayed this message. I have reached out to support but they have given a very generic instruction on uninstall and re-install Synergy 3, and no reply whatsoever for my follow-up questions. I am a relatively new user for Synergy and any help/idea that can get it working is appreciated!

Copying diagnostics here:

Checking binary Synergy.exe ... OK
Checking binary synergy-core.exe ... OK
Checking binary synergy-daemon.exe ... OK
Checking binary synergy-service.exe ... OK
Checking binary synergy-tray.exe ... OK
Checking process: synergy-core.exe ... FAIL
 Reason: Process synergy-core.exe not running
Checking process: synergy-service.exe ... OK
Checking service "Synergy 3 Daemon" ... OK
Ping synergy-service ... FAIL
 Reason: Fail to ping synergy-service http://127.0.0.1:24802/ping
Checking firewall rule "Synergy 3 Service" ... OK
Checking firewall rule "Synergy Core" ... OK
Checking db structure for C:/ProgramData/Synergy/config/db.json ... FAIL
 Reason: C:/ProgramData/Synergy/config/db.json doesn't match default scheme
Checking db structure for C:/ProgramData/Synergy/config/local.json ... FAIL
 Reason: C:/ProgramData/Synergy/config/local.json doesn't match default scheme
Creating report ... 
File C:/ProgramData/Synergy/logs/synergy.log.old doesn't exist

It appears that the synergy-core.exe failed to run. I tried giving it admin rights to run but still didn't run. Any ideas?

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  • 2 weeks later...
Thomas Thiry

I have the exact same problem since this morning.

Except for me it's synergy-service.exe that is not running and won't start. Even after a reboot, and trying to start it from command-line and as admin... It just doesn't output anything and is not running (the others synergy exe files are running though).

 

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  • 1 month later...
ejbastine

Hey I'm having a similar issue, however I just recently cloned my OS drive to a new SSD (windows). I did, however, fully uninstall, remove registry entries, etc. and upon reinstalling am presented with the same issue. I tried copying the local.json file from the other machine i have running macOS, but that did not help either.

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  • 5 weeks later...

Similar Issue. 2s PC (Win10 & Win11) - Win 10 is giving me this. (while Synergy 3 - RC1 is working)

Checking binary Synergy.exe ... OK
Checking binary synergy-core.exe ... OK
Checking binary synergy-daemon.exe ... OK
Checking binary synergy-service.exe ... OK
Checking binary synergy-tray.exe ... OK
Checking process: synergy-core.exe ... OK
Checking process: synergy-service.exe ... FAIL
 Reason: Process synergy-service.exe not running
Checking service "Synergy 3 Daemon" ... OK
Ping synergy-service ... FAIL
 Reason: Fail to ping synergy-service http://127.0.0.1:24802/ping
Checking firewall rule "Synergy 3 Service" ... OK
Checking firewall rule "Synergy Core" ... OK
Checking db structure for C:/ProgramData/Synergy/config/db.json ... FAIL
 Reason: C:/ProgramData/Synergy/config/db.json doesn't match default scheme
Checking db structure for C:/ProgramData/Synergy/config/local.json ... FAIL
 Reason: C:/ProgramData/Synergy/config/local.json doesn't match default scheme
Creating report ... 
File C:/ProgramData/Synergy/logs/synergy.log.old doesn't exist
Report is saved into: C:\Users\haral\Documents\synergy-diagnostic.zip
Diagnostic finished
 

Client:
Connection to the background service running
locally on your computer timed out,
please contact support.

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ejbastine

So I was able to get this working again, but this was after a fresh reset of Windows (removed all apps, kept personal settings). I made sure to remove the entire C:/ProgramData/Synergy/ directory, all registry entries, uninstalled, and then reinstalled fresh. I was solving another unrelated technical issue, so this is a bit drastic of a method to solve this issue alone, but it is what worked for me.

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Yeah, shouldn't have to go through all that, and I am on a mac, so the fact its happening on both operating systems is alarming. I reinstalled my previous version. Which, funny enough, once reinstalled did not have to reset up everything it remembered everything and started right back up.

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Same issue on M2 MacBook pro and windows 11. After uninstalling V3RC1, and reinstalling the previous version on windows, still didn't work.

Reinstalled V3RC1 on windows. It couldn't stop the running process. I used the task manager to stop it. Install continued. V3RC1 introduces 3 processes initially, and depending on whether or not it's the server, or it may have just been for install purposes. Either way, windows is the client, and following a successful install, after all is working, windows only has the 1 synergy process running.

Initially it didn't work, just showed blank interface. I manually restarted the service (daemon), which appears to have done the trick, it allowed the install to complete. 

Be sure to set the server, otherwise neither will see the other. 

 

Edited by pepbrow
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  • 4 weeks later...
  • 2 weeks later...
mrallworknoplay

I am having the same issue on a mac 10.15.7.  any ideas on how to resolve this issue?

Checking binary Synergy ... OK
Checking binary synergy-core ... OK
Checking binary synergy-service ... OK
Checking binary synergy-tray ... OK
Checking process: synergy-core ... FAIL
 Reason: Process synergy-core not running
Checking service "com.symless.synergy3" ... FAIL
 Reason: Service "com.symless.synergy3" is not running
Ping synergy-service ... FAIL
 Reason: Fail to ping synergy-service http://127.0.0.1:24802/ping
Checking db structure for /Users/Admin/Library/Preferences/Synergy/db.json ... FAIL
 Reason: /Users/Admin/Library/Preferences/Synergy/db.json doesn't match default scheme
Checking db structure for /Users/Admin/Library/Preferences/Synergy/local.json ... FAIL
 Reason: /Users/Admin/Library/Preferences/Synergy/local.json doesn't match default scheme
Checking accessibility permissions ... FAIL
 Reason: error sending request for url (http://127.0.0.1:24803/v1/settings): error trying to connect: tcp connect error: Connection refused (os error 61)
Creating report ... 
Report is saved into: /Users/Admin/Documents/synergy-diagnostic.zip
Diagnostic finished

 

synergy error pic.jpg

Edited by mrallworknoplay
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  • 2 weeks later...
nonchiedercilaparola

hi, i have seme problem:
 

Checking binary Synergy ... OK
Checking binary synergy-core ... OK
Checking binary synergy-service ... OK
Checking binary synergy-tray ... OK
Checking process: synergy-core ... FAIL
 Reason: Process synergy-core not running
Checking service "com.symless.synergy3" ... OK
Ping synergy-service ... FAIL
 Reason: Fail to ping synergy-service http://127.0.0.1:24802/ping
Checking db structure for /Users/nonchiedercilaparola/Library/Preferences/Synergy/db.json ... OK
Checking db structure for /Users/nonchiedercilaparola/Library/Preferences/Synergy/local.json ... OK
Checking accessibility permissions ... FAIL
 Reason: error sending request for url (http://127.0.0.1:24803/v1/settings): error trying to connect: tcp connect error: Connection refused (os error 61)
Creating report ... 
File /Users/nonchiedercilaparola/Library/Logs/Synergy/synergy.log.old doesn't exist
File /Users/nonchiedercilaparola/Library/Preferences/Synergy/synergy.conf doesn't exist
Report is saved into: /Users/nonchiedercilaparola/Documents/synergy-diagnostic.zip
Diagnostic finished

synergy version: 3RC1 3.0.72.1-rc1
MacOS version: Bigsur 11.4
 

i also noting that on Secure&Privacy -> Accessibility the check on Synergy Disapear after minutes. 

Edited by nonchiedercilaparola
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nonchiedercilaparola

i resolved clossing all synergy service and then i enable it from macos preference whit synergy off and then start it and it seems to works correctly

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  • 3 months later...
AmYisraelChai

I don't eat or work with Apples, but I was able to resolve this in Windows by stopping the Synergy daemon, deleting the .json and .config files in C:\ProgramData\Synergy\config folder.

Restart the Synergy 3 daemon.  You'll have to log in and begin the config over.

This worked on Windows 11 running Synergy 3 RC3, upgraded from Synergy 3 RC2.

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  • 2 weeks later...
  • 4 weeks later...
  • 2 weeks later...
navyseai

+1 i cant make it work now
I tried to do a clean install deleting some folders and going to regedit deleting stuff but didnt work, I tried to go back to a previous version nothing... I can't figure out whats wrong with the synergy core. maybe the port is already in use? i don't know

C:\Program Files\Synergy\synergy-diagnostics.exe ... OK
Checking binary Synergy.exe ... OK
Checking binary synergy-core.exe ... OK
Checking binary synergy-daemon.exe ... OK
Checking binary synergy-service.exe ... OK
Checking binary synergy-tray.exe ... OK
Checking process: synergy-core.exe ... FAIL
 Reason: Process synergy-core.exe not running
Checking process: synergy-service.exe ... OK
Checking service "Synergy 3 Daemon" ... OK
Ping synergy-service ... FAIL
 Reason: Fail to ping synergy-service http://127.0.0.1:24802/ping
Checking firewall rule "Synergy 3 Service" ... OK
Checking firewall rule "Synergy Core" ... OK
Checking db structure for C:/ProgramData/Synergy/config/db.json ... OK
Checking db structure for C:/ProgramData/Synergy/config/local.json ... OK
Creating report ... 
File C:/ProgramData/Synergy/config/synergy.conf doesn't exist
Report is saved into: C:\Users\User\Documents\synergy-diagnostic.zip
Diagnostic finished

 

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navyseai

Suddenly I've tried to run synergy-core.exe several times as administrator and now is randomly working again after weeks.

 

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  • 3 weeks later...
Sheppard
On 6/1/2023 at 5:47 PM, ejbastine said:

So I was able to get this working again, but this was after a fresh reset of Windows (removed all apps, kept personal settings). I made sure to remove the entire C:/ProgramData/Synergy/ directory, all registry entries, uninstalled, and then reinstalled fresh. I was solving another unrelated technical issue, so this is a bit drastic of a method to solve this issue alone, but it is what worked for me.

Thanks a lot. I did this and it did fix the problem. 

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James Ketner
On 6/26/2023 at 10:55 AM, Harald said:

Hi,

for Windows:

I solved this problem by uninstalling Synergy.
I also had to delete the Synergy folders in C:\ProgramData\Synergy, C:\User\***your user***\AppData\Roaming\Synergy and C:\Progam Files\Synergy. (first 2 are hidden folders)

Somehow an older version saved the former IP Address in one of the config files. Nebst 127.0.0.1 there was also the old IP Address of my computer stored. (e.g.: locale.json in ProgramData\config\)

After reboot and new install it worked.

wbr

My boy...this is def the fix. If you are having this problem you have had synergy installed before, and are adding a new computer or something along those lines, and the program is trying to use old data to connect. 

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  • 4 weeks later...
jon3laze

I ran into this issue after updating to RC3 with Ubuntu 22.04 as primary and Windows 11 as a client.

I was able to resolve this by resetting my configuration on both devices and re-configuring them.

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