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synergy connection failed check the ip address on the server your tls and firewall settings


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  • 1 month later...
  • 1 month later...

This could simply be a matter of using the wrong port number.

On the client & the server side, click "Preferences" for each and make sure the port numbers match. 

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  • 1 month later...
ruanpelissoli

I'm facing the same issue, everything was working fine until I had to reset my router and the connection broke.

My setup are two windows 11 machines.

One laptop connected through wifi (server) and on desktop using cable (client).

Synergy version: 1.14.6-snapshot-88fdd263

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  • 1 month later...

I am having this same issue.  My ports are entered the same on client and server, and the IP address has been entered correctly on the client.  That leaves the TLS or firewall if the error message is correct.  I don't know how to trouble-shoot this.  Any help would be GREATLY appreciated.

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Can we please have this thread removed? The slack seems to only be able to be joined if we're at symless.

This has taken hours of me trying to troubleshoot - check firewall settings? What, exactly, should the firewall settings be? I can't find anything on the site about these

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A critical step is missing in the install guide. You need to click "Start" button on Synergy server configuration window to start it. Otherwise, your Synergy client can't connect to it, and you see timeout issue on your client.   

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  • Synergy Team
Daniel Evenson

@adamlove You should be able to join our Slack channel without a Symless email.

Reposting link in case that is helpful - Slack

We also have a Discord channel.

For the thread overall, I should mention that connection issues can be caused by a number of reasons. A few top things to check:

1. Make sure both computers are connected to the same local LAN network.
2. Double check the IP of the server computer (which is entered in to Synergy on the client computer).
3. Perform a ping test, this will establish if the computers can communicate with each other across the LAN network.
4. If ping test is successful, it's likely related to firewall. Next step to to see if it is firewall related by disabling the firewall entirely on both server and client (if comfortable doing so), and then try to connect Synergy. If it does, then it's an indication that firewall rules for Synergy need to be added or modified.

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  • 4 weeks later...

A step is missing in the steps, you need to click the start and apply button on the server in order to connect, I had same issue but resolved it by clicking apply button and reconnected again on client

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  • Synergy Team
Daniel Evenson

Good spot 😀

We have addressed this issue in Synergy 3 Beta, where the core will start automatically (ie. not stop/start button). The beta is now available to all customers via our download page.

Glad to hear you resolved the connection issue!

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