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Requested for refund by support hasn't got back


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alvin1234

Hi there,

I have brought synergy within 1 days, I have started to ask for refund. However the support hasn't got back to me yet. I expect to see an email with the following:

1) We have processed the refund

2) The refund will show up in x working number of days.

Reason for refund:

1) Latency is longer than Mouse without border (can feel the lagginess)

2) Doesn't support PC doesn't have admin rights.

Tried clipboard feature but doesn't work for me when I used synergyc.exe

Too bad you don't have a three days trial for me.

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  • Synergy Team
Kimberly

Hello Alvin,

Thank you for your post.

I checked our support queue and it appears that you were refunded. We responded stating this within 24 hours of your request.

Please note that a response from support can take up to 2 business days, but we were able to get to you in less than 1 business day.

Please check your spam/junk folder as the response may have gone there.

Feel free to reach us at any time should you have any further questions and have a great day!

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