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Is there a way to browse open customer support issues and see what is happening to them?

If not, please invest in some proper software to do so like youtrack, Jira or something like that.

A common complaint about Synergy 2 is that you have gone all fluffy bunny on hiding things from power users.  You do not want to do this. 

In the market where you operate your loyal customers are the power users and not the fickle clickety ooh aah types. 

They want insight into your product beyond a simple form for support.  Help them help you.

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