Dash Minus Posted September 12, 2017 Share Posted September 12, 2017 Just had both of my beta3 installs log out on their own. I tried re authenticating and it says its now out of date. I thought beta4 had been released but the download link still downloads beta3. Anything I can check into for this? I'm not able to use the software because of this. Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted September 12, 2017 Synergy Team Share Posted September 12, 2017 Hey, we're preparing for the imminent beta4 release, which is causing some disruption. Please sit tight! Link to comment Share on other sites More sharing options...
Dash Minus Posted September 12, 2017 Author Share Posted September 12, 2017 Thanks! Link to comment Share on other sites More sharing options...
Mohammad Minaie Posted September 12, 2017 Share Posted September 12, 2017 Thanks, I just reported this with a poor title. Will you update this thread when all is fixed? Link to comment Share on other sites More sharing options...
tzucker Posted September 12, 2017 Share Posted September 12, 2017 Just got the same message - and the same file Link to comment Share on other sites More sharing options...
Mohammad Minaie Posted September 12, 2017 Share Posted September 12, 2017 I'm not getting this issue on the mac though. Link to comment Share on other sites More sharing options...
combozom Posted September 12, 2017 Share Posted September 12, 2017 Is this something that is going to happen today? (beta 4 release) Link to comment Share on other sites More sharing options...
quasarito Posted September 12, 2017 Share Posted September 12, 2017 Did you really have to do the update during work hours?! Link to comment Share on other sites More sharing options...
combozom Posted September 12, 2017 Share Posted September 12, 2017 I have to agree with quasarito, I'm dead in the water without symless at work. Link to comment Share on other sites More sharing options...
Mohammad Minaie Posted September 12, 2017 Share Posted September 12, 2017 I have to agree, regardless of beta its not really a great idea to update during business hours. Link to comment Share on other sites More sharing options...
swaziloo Posted September 12, 2017 Share Posted September 12, 2017 Seriously, people: It's a beta. Use Synergy 1 if downtime is an issue for you. Link to comment Share on other sites More sharing options...
JLEE Posted September 12, 2017 Share Posted September 12, 2017 10 minutes ago, Mohammad Minaie said: I have to agree, regardless of beta its not really a great idea to update during business hours. then you shouldnt be using a beta version of software for production use anyway...... Link to comment Share on other sites More sharing options...
Mohammad Minaie Posted September 12, 2017 Share Posted September 12, 2017 It's not production use, but you shouldn't be updating a beta with active users during production hours. Especially if your user base is important to the development of the final product. It makes the whole experience untidy. Even an announcement b4 hand would have been thoughtful. My assumption was an announcement would be made for downtime or w/e as any updates come through. Standard Ops processes. Link to comment Share on other sites More sharing options...
quasarito Posted September 12, 2017 Share Posted September 12, 2017 I am not using Synergy 2 in production, nor would I choose to do so if downtime is an issue. However, if Symless is going to encourage me to try the Beta and provide useful feedback. I understand it is a Beta, and I accept that there will be (unintentional) bugs and missing features that could prevent me from using the software, but they should not go around willy-nilly intentionally disrupting use of the software. If it is something that cannot be avoided, then at least a notification of some sort and an estimate of the amount of downtime would be nice. It's been almost 3 hours since it stopped working for me, and I have no clue when I can use the software again. The only way for me to know is to go to get Beta download page and see if the download link has been updated to beta 4. Link to comment Share on other sites More sharing options...
Archer Posted September 12, 2017 Share Posted September 12, 2017 23 minutes ago, Mohammad Minaie said: It's not production use, but you shouldn't be updating a beta with active users during production hours. They're based in the UK, aren't they? It's after business hours there at the moment. Link to comment Share on other sites More sharing options...
Mohammad Minaie Posted September 12, 2017 Share Posted September 12, 2017 It's the user base that defines business hours not where your based out of. Link to comment Share on other sites More sharing options...
Archer Posted September 12, 2017 Share Posted September 12, 2017 So no one in Europe uses Synergy at all? Link to comment Share on other sites More sharing options...
Mohammad Minaie Posted September 12, 2017 Share Posted September 12, 2017 24 minutes ago, Archer said: So no one in Europe uses Synergy at all? Is the main user base in Europe? then sure i didn't claim the US is the main user base. Just w/e the majority of the beta user base is should be where they base their downtime hours off. Obviously they did at what would be after hours UK time. Link to comment Share on other sites More sharing options...
Mohammad Minaie Posted September 12, 2017 Share Posted September 12, 2017 Regardless of all of this and the hours of the downtime the fact that down time wasn't announced is the issue here. Hopefully futures updates aren't so random and take the user base by surprise like this one did. Link to comment Share on other sites More sharing options...
JLEE Posted September 12, 2017 Share Posted September 12, 2017 in the end Mohammad, you are right... I was in the middle of working on multiple systems and my main host logged out and i couldn't reconnect because of the error... i had to go back to 1.8 to continue to work. Link to comment Share on other sites More sharing options...
swaziloo Posted September 12, 2017 Share Posted September 12, 2017 For reals guys: purchase SynergyPro. Give them your $29. Set up your critical machines, save yourself the aggravation, and give yourself a leg to stand on. Complaining that a software beta went offline, even without warning, just makes you look whiny. Play around with Synergy2 when you can to provide feedback on how it is/isn't working. Don't rely on it. Link to comment Share on other sites More sharing options...
Mohammad Minaie Posted September 12, 2017 Share Posted September 12, 2017 Wow dude, ur the one who sounds butt hurt. Having advanced notice of downtime is an expectation not a "deal with it" i hope ur systems don't operate with same attitude. Link to comment Share on other sites More sharing options...
Archer Posted September 12, 2017 Share Posted September 12, 2017 1 minute ago, Mohammad Minaie said: Wow dude, ur the one who sounds butt hurt. Having advanced notice of downtime is an expectation not a "deal with it" i hope ur systems don't operate with same attitude. Now might be a good time to remember this pinned post from @Nick Bolton: Link to comment Share on other sites More sharing options...
swaziloo Posted September 12, 2017 Share Posted September 12, 2017 4 minutes ago, Mohammad Minaie said: Wow dude, ur the one who sounds butt hurt. Having advanced notice of downtime is an expectation not a "deal with it" i hope ur systems don't operate with same attitude. My beta systems are buyer-beware. They can go down whenever and for how ever long I need them to. Of course, just like the guys at Symless, I try to keep them up, but sometimes, unexpected stuff happens. An upgrade can go pear-shaped, and so I usually do that sort of work after-hours (after my work hours) when I can. I don't expect a SLA for a $5 beta. I'm happy when it works. Link to comment Share on other sites More sharing options...
quasarito Posted September 12, 2017 Share Posted September 12, 2017 15 minutes ago, swaziloo said: Complaining that a software beta went offline, even without warning, just makes you look whiny. Play around with Synergy2 when you can to provide feedback on how it is/isn't working. Don't rely on it. By that logic, we shouldn't report bugs because it's beta and just makes us look whiny. Feedback is what Symless wanted... well, that's what this is in all its glory. I hope they will take the feedback and adjust appropriately for beta 5. Link to comment Share on other sites More sharing options...
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