Synergy Team Popular Post Nick Bolton 407 Posted August 17, 2017 Synergy Team Popular Post Share Posted August 17, 2017 To open a support ticket with our team, please email: [email protected] These forums are intended for self-support and user community discussion only. 2 Link to post Share on other sites
Hypersphere 1 Posted August 25, 2017 Share Posted August 25, 2017 Thank you! Good move! Â Link to post Share on other sites
TiJeff 0 Posted September 5, 2017 Share Posted September 5, 2017 Very good idea. It would be easier for us to follow our request. Link to post Share on other sites
Martin C. 0 Posted September 5, 2017 Share Posted September 5, 2017 Thanks! Link to post Share on other sites
Srinivas Maddali 0 Posted September 6, 2017 Share Posted September 6, 2017 thanks a lot. Â that enables trackability Link to post Share on other sites
Juan D 0 Posted September 8, 2017 Share Posted September 8, 2017 On ‎8‎/‎17‎/‎2017 at 3:25 AM, Nick Bolton said: Hi everyone, We'll now be supporting people via our support ticket system instead of via the forums. To open a support ticket, please email: [email protected] Thanks, Nick There is no support link in forums or the home account site. So, just send an email to the email above? Link to post Share on other sites
Juan D 0 Posted September 11, 2017 Share Posted September 11, 2017 I've sent email to support for a ticket, but have received no reply. Link to post Share on other sites
Synergy Team Nick Bolton 407 Posted September 11, 2017 Author Synergy Team Share Posted September 11, 2017 On 08/09/2017 at 9:19 PM, Juan D said: So, just send an email to the email above? That's right. For support, email:Â [email protected] On 11/09/2017 at 11:48 AM, Juan D said: I've sent email to support for a ticket, but have received no reply. Don't worry, we'll get to you soon. Link to post Share on other sites
DZubak 0 Posted September 14, 2017 Share Posted September 14, 2017 Why don't you put the link on your help page? (https://symless.com/synergy/help) So you only tell people in the forum that you now only want them to use email for support but they have to log into the forum to get this message? Link to post Share on other sites
Synergy Team Nick Bolton 407 Posted September 15, 2017 Author Synergy Team Share Posted September 15, 2017 13 hours ago, DZubak said: Why don't you put the link on your help page? (https://symless.com/synergy/help) So you only tell people in the forum that you now only want them to use email for support but they have to log into the forum to get this message? Good news! We'll be overhauling our help page soon (we're hiring more tech support people first). The new page will allow people to submit a new ticket. Link to post Share on other sites
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