Synergy Team Popular Post Nick Bolton Posted August 17, 2017 Synergy Team Popular Post Share Posted August 17, 2017 To open a support ticket with our team, please email: support@symless.com These forums are intended for self-support and user community discussion only. 2 Link to comment Share on other sites More sharing options...
Hypersphere Posted August 25, 2017 Share Posted August 25, 2017 Thank you! Good move! Link to comment Share on other sites More sharing options...
TiJeff Posted September 5, 2017 Share Posted September 5, 2017 Very good idea. It would be easier for us to follow our request. Link to comment Share on other sites More sharing options...
Martin C. Posted September 5, 2017 Share Posted September 5, 2017 Thanks! Link to comment Share on other sites More sharing options...
Srinivas Maddali Posted September 6, 2017 Share Posted September 6, 2017 thanks a lot. that enables trackability Link to comment Share on other sites More sharing options...
Juan D Posted September 8, 2017 Share Posted September 8, 2017 On 8/17/2017 at 3:25 AM, Nick Bolton said: Hi everyone, We'll now be supporting people via our support ticket system instead of via the forums. To open a support ticket, please email: support@symless.com Thanks, Nick There is no support link in forums or the home account site. So, just send an email to the email above? Link to comment Share on other sites More sharing options...
Juan D Posted September 11, 2017 Share Posted September 11, 2017 I've sent email to support for a ticket, but have received no reply. Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted September 11, 2017 Author Synergy Team Share Posted September 11, 2017 On 08/09/2017 at 9:19 PM, Juan D said: So, just send an email to the email above? That's right. For support, email: support@symless.com On 11/09/2017 at 11:48 AM, Juan D said: I've sent email to support for a ticket, but have received no reply. Don't worry, we'll get to you soon. Link to comment Share on other sites More sharing options...
DZubak Posted September 14, 2017 Share Posted September 14, 2017 Why don't you put the link on your help page? (https://symless.com/synergy/help) So you only tell people in the forum that you now only want them to use email for support but they have to log into the forum to get this message? Link to comment Share on other sites More sharing options...
Synergy Team Nick Bolton Posted September 15, 2017 Author Synergy Team Share Posted September 15, 2017 13 hours ago, DZubak said: Why don't you put the link on your help page? (https://symless.com/synergy/help) So you only tell people in the forum that you now only want them to use email for support but they have to log into the forum to get this message? Good news! We'll be overhauling our help page soon (we're hiring more tech support people first). The new page will allow people to submit a new ticket. Link to comment Share on other sites More sharing options...
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