tzucker 2 Posted August 14, 2017 Share Posted August 14, 2017 First my setup, which was working fine with version 1, the main machine (server) is a windows 10 pro (upgraded from windows 7 pro) x64 optiplex 9020 with 8gb RAM. There is security software on this which I do not control (Symantec EndPoint Protection - Managed version 12.x). I also have several pieces of antiransomware software (Malwarebytes beta, BD antiransomware, WAR, Kaspersky Anti-Ransomware tool for Business, as well as cryptolocker). I had all of these running (except WAR) when version 1 was functioning. I have not yet figured out how to include a log (the instructions on the top of the forum are only for MAC). When I try to login I either get logged in successfully on the website but the program still asks me to login (tried with firefox, chrome and opera), or I get a login failed error, which has been a 505, 504, or a simple "Synergy logo<enter>Login failed. Session expired." Link to post Share on other sites
Synergy Team Nick Bolton 405 Posted August 16, 2017 Synergy Team Share Posted August 16, 2017 Could you try again today, please? Link to post Share on other sites
tzucker 2 Posted August 16, 2017 Author Share Posted August 16, 2017 tried again - login successful but still doesn't register in the app (still ask me to login). I disabled everything except Symantec (which I can't disable due to GPO). Link to post Share on other sites
Synergy Team Nick Bolton 405 Posted August 17, 2017 Synergy Team Share Posted August 17, 2017 @Andrew Nelless Could you take a look at this? Link to post Share on other sites
Guest Andrew Nelless Posted August 17, 2017 Share Posted August 17, 2017 @tzuckerI've cleared out your old sessions, can you give it another whirl? It'd also be helpful if you can provide the 'code=...' segment at the end of the URL you get in your browser (it's cut off in the screenshot above) Note, that because I've deleted your old logins, it is expected that your first login attempt may fail. Cheers Link to post Share on other sites
tzucker 2 Posted August 17, 2017 Author Share Posted August 17, 2017 tried again and it succeeded the first time the full URL is https://v1.api.cloud.symless.com/login/with-symless?code=S6kKe8iR64eKPChEZi3jQhu%2FG8OyGA5ggD0Z%2FVOSr5if%2B5sMzHtg41h6X5IHpHZG7N5%2BOodRpzgy%2Byw93RK8AZN8fSmpd6ml%2F7VcctTCtMfT%2B1fnVo859DLCbhNKTTc%2Bm8kO44FbC%2F0CfcIUID0VLXR8Fja5h9K5bnR60D8tGYXzWoaoUjJCtuCR6XwUO7S5TEzDihTDIa0w6gFQmPVOyo8AoY%2BIiYHrwI0bi%2Fh8Xd2C63lCw%2BWpwEAmXF1PrW3VI4F7XTRRFU%2FRZImPyiDq2TlC9ksE3XPLJHjn%2F1NUnIDNhfkR54gR%2B%2B1HkggwoCIP%2F8GTNPv0hQxNr5gYDCdLZ50MpQRFsteMUqM7LKDiMTUViwnrQz2RY%2FOeRgE6DOm8VXU3KpHRvFURd%2Fpd2tmZywR%2BbKKEqT0bx88kdnH%2FZFfJKSWsa8Gr%2BddMv%2F9D1C2y22oF1t5i3Bajv8WnCj%2FnvLF1QiPlefM3BHJLweCtfFxT0M7Mw0irz73krDh9H7cSUdBMnHfRHv0R9UMxB0Z2z04exfnzMuc1l0aqciReQn4WekNRH3jf6LAmvFw5M2W9QmZbwyGU62T9lhqsK7LpjHIDLw%2B9kTkL1tWuKaArcIyF6R2PhXkJ0PgzUCYcnciCPdzxAMEgFITEDW5HJLB%2BYWYr08XrunWkPhCBffpr9vI%3D&state=ATDZyNlIkGycXA_MX_PaGP9v Link to post Share on other sites
tzucker 2 Posted August 17, 2017 Author Share Posted August 17, 2017 I should have stated previously that this was originally the server machine (ver 1.x). Link to post Share on other sites
Synergy Team Nick Bolton 405 Posted August 17, 2017 Synergy Team Share Posted August 17, 2017 So it's all working now? Link to post Share on other sites
tzucker 2 Posted August 17, 2017 Author Share Posted August 17, 2017 no. The login is successful in the browser but the application is still asking me to login. Link to post Share on other sites
tzucker 2 Posted August 17, 2017 Author Share Posted August 17, 2017 Just tried this again, login failed due to time out, browser and synergy app closed automatically. opened synergy again and clicked the "Signin with Symless" link and login was successful. I closed the browser and still had the login in screen on the synergy app. I closed synergy and then reopened it and clicked the link again, this time after the login was successful I just minimized the browser - still the same issue. Link to post Share on other sites
tzucker 2 Posted August 18, 2017 Author Share Posted August 18, 2017 I tried again today - same problem. Synergy starts up I click the login button it logs in but the app still asks me to login. Link to post Share on other sites
Synergy Team Nick Bolton 405 Posted August 19, 2017 Synergy Team Share Posted August 19, 2017 Hmm, that's pretty annoying. Ok, beta4 will be out in a week, are you ok to wait until then? Link to post Share on other sites
Guest Andrew Nelless Posted August 19, 2017 Share Posted August 19, 2017 I looked in to this our side and I was unable to find out why @tzucker 's sessions aren't being activated. I'm going to improve the server side logging of login operations to try and track this down. It doesn't make a whole lot of sense that it's failing reproducibly for @tzuckerwhen we're only dealing with random tokens. Link to post Share on other sites
tzucker 2 Posted August 19, 2017 Author Share Posted August 19, 2017 I can wait Link to post Share on other sites
tzucker 2 Posted August 22, 2017 Author Share Posted August 22, 2017 I had to use my clone drive and reinstalled synergy 2.0 b3 - it still has the same problem. Has Beta 4 come out yet? Link to post Share on other sites
Guest Andrew Nelless Posted August 22, 2017 Share Posted August 22, 2017 Hi @tzucker I appreciate your patience on this, can you try again but this time give me the code as before? Improved logging is in place, so I should be able to get a better view of what's going on. Link to post Share on other sites
tzucker 2 Posted August 22, 2017 Author Share Posted August 22, 2017 (edited) just tried first there was a login fail with code: https://v1.api.cloud.symless.com/login/with-symless?code=i%2FuGajmFZznmufNBgZsKgFgzKac2sHt0ddTduQbmz7p3wu4kBODHmnut4f8iOwhJMuuLPVBb0G4YE5GWQxbY1MRo6Z5d%2BjhhQFo5NWNeIIE1FFpCUk2Bq2lwnfLjRzlmFmqu8aRVUOq%2BsvGJ5MX1qXQ5Hh3v4oQ4sYp3m5NLz5xGtwDxzxBgQf%2Bq12GgH9CzUKqCrPl7YiT%2FQgTC2imcMpxz760S4oYet7802eY69lBpJdjHdaE3mZcdts%2F3zuQTddGl%2BabQJlq2%2BJbeoQl5XVJfSzqgUzUEGg95K1CQfZWNw3w1A5YX%2BjIhrA8SFAs6vaGct%2Bw8JzWbZ%2Fbq0NOfGY31jY0fSEqWzmjt8ydRlLx7PPlhoUOgfUx37NqAa%2FFiyj7dXj5LtSnnA266058TGP6zTAQ%2FUWUOWRnNxfaaOqnpCmnQCicDy18jTYFeniLqYFfek0mRn08U4AjYmaJhb7j9Qsgvf4tK%2Blrbg3XhDHdiOTfslsbdOA393VGO2ifMctPxkfDofavK8nA12b95Vtvag0ac%2BIyWBVxOjJ4H%2Fq%2FWSUEg%2B8ai%2FmkvVhfU4d4nplKf%2BUorIBbfsnlqXjfF1ZzodNH40fN1d2OCPOTl43lChXMtnXBfYOnoQVlww%2FeBoACuICzBe%2BxAjxq81bLGnFELktySutRBh%2BSHwdCL4oo%3D&state=sru2U0tAcJSrEw8mEy1TeBhx Then it was successful with this code: https://v1.api.cloud.symless.com/login/with-symless?code=c%2FFSpOPqY2eUlLqQV9p8zodsAeNZpTgYi5h27euGH3vlvo5KFfsAIRE1bd4uZ72vXN0rPgMZ0jvYskaeMPbg2eIyf89q05bOr9ig%2BCDMFc6qZ9lwXQZn93%2FqrugdVhyGLbMZain9G0AwslK045C3TzXtyltMy7Bczlc1BtitfaKd6XoiEYrKnLcf%2B9EZuBtsYsH42o9zbRLU5sxzaSk1rj9fsuLG03Ww00ohxOnVIWJVAcJp6rrQk%2BoEUTvUBCAd0cfoDomfsANlAmM8mVdnJF1McxL4vO%2BsVZ0TFGjz0pFOwdWKBphet2vdsvTg6fJAleEOfHN5lc1CZlZ%2Bw6icpv21tUSCEyWFq7zO8y6GsTy9W9KsYZsoazxK1fq9v%2FRv%2BpUGlxhFLpD1EoB61SinvCjmOb6unSar2MLxS9acS%2FXEpS%2FWFnxKTR%2BySrWSUn9his4Xhh3VzbuCoXhMVsH180QYN4D5wBFspTX3frc9ASoxxUK%2BObeIfx1zpJ3JR2fSIhmiie7lY92x8PmcKrf6TKZY2a7dTAL7vOX6jfkI4LuJkyv%2Bwvr4thLpurbW9fL1cT4g4sMW8y6HRenOe1Vb2tVHDIu1snBcLiDj7%2FdOZomIFy%2F3fEApOuvtn%2Fy49RlrP2aehvbdeeZKB0vN96h9GTX4ZGvmap4dwOp1SJJPAJE%3D&state=AV5FAAbZtJROMcRILZVyAKGl Edited August 22, 2017 by tzucker Link to post Share on other sites
Guest Andrew Nelless Posted August 22, 2017 Share Posted August 22, 2017 OK, give me a minute Link to post Share on other sites
Guest Andrew Nelless Posted August 22, 2017 Share Posted August 22, 2017 It looks like our application server rejected your account because you don't have beta access. Give me one more moment Link to post Share on other sites
Guest Andrew Nelless Posted August 22, 2017 Share Posted August 22, 2017 Can you try one more time for me? No need to provide the URLs this time Link to post Share on other sites
tzucker 2 Posted August 22, 2017 Author Share Posted August 22, 2017 login successful but app still asks for login. Code on success webpage is: https://v1.api.cloud.symless.com/login/with-symless?code=gJf4LxbhV1keWCg0QPRWAjQCdfN%2BGQOuIqXEG73qVxVfdy4wKwHFhsBPfLpsiAiehAwDnpTwduDMcfmWkNg8HFdRZ2ha5YLm1p6OkE2zhVXWWiUEj5qlCdINEZd70OxwMUn9JI3eGyXr5%2F2ksImQdaCum8erFDagDFIpMtwQ58QZLPzhFgg8srHSYTHgcPh3NzzodU7S7h%2FVc%2B768ABPK5TqXo1vMFtnorAopzLfUOkZFTXL2RjPBXTuT7peTVPScB6K0ffSdgaWH61X%2Fg0JZmGUEkBV%2FOCU5uXG3RuhLzitJOEwk%2FlPSTCtZW4UNUvogzy%2BUmxTYOfdu0mlcS1G6CG68ZLxwlPAmDDrIpuwJOhZia5%2BJQWdvrwMDuD8%2Bl8Y7ckO%2BF34Ut1%2B2SiR0Lyo3iFRcx6X0I03dzUXY7PlGJTz8W7KE0wurVS%2Ba%2BSX4qlsy65LMRHE2L8yAn%2FgClVhphjwg4BNvZ%2F01N%2F1%2FtlT71d8Kmtughlsi36YSuSfMdAgK7J2E%2FTfE4LiDcs9Bgd6DobTuLhn1lWcT67aQXbDKBbmi3LJaMAwOKbW1gtoh1wXKBYd0PM4crTcecxu%2F%2FFErFpgzYfjBNBB9PijSZwWmChMFoevJTJyM%2FIVcKrSRCmMfhB%2BrdvY0Csi3fyF7qQUnEEA7a94e%2FWzsZ%2FIJ48xevA%3D&state=bkJUzBml2ISmgbQYEVdIEtPv Link to post Share on other sites
Guest Andrew Nelless Posted August 22, 2017 Share Posted August 22, 2017 I've found the problem. Your .edu registered account does indeed not have beta access. However, we seem to have an account registered to a gmail address in your name also, which was confusing the issue. It should work now Link to post Share on other sites
tzucker 2 Posted August 22, 2017 Author Share Posted August 22, 2017 WORKED! Link to post Share on other sites
tzucker 2 Posted August 22, 2017 Author Share Posted August 22, 2017 Does the beta version need to be running on each workstation? The other workstations can't connect to the main (previously server) workstation. They are running 1.8.x versions. Link to post Share on other sites
Guest Andrew Nelless Posted August 22, 2017 Share Posted August 22, 2017 Yes, the beta version needs to be run on all workstations because all screen discovery and configuration is done via a new protocol (and this is changing again in beta4) What's your network setup like such that you can't connect particular workstations? We're generally interested in finding out about these scenarios Link to post Share on other sites
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