unable to install

[Nick Bolton 407]

@JoeNoIce Please send us your logs. See this thread...

 

[JoeNoIce 0]

main rig log: https://synergy-logs.symless.com/2017-07-06/54-2017-07-06T06-27-57.log

 

gpd pocket log: https://synergy-logs.symless.com/2017-07-06/54-2017-07-06T06-29-31.log

[Nick Bolton 407]

Hey, so it looks like the main rig started fine, but the gpd pocket is having problems connecting.

[Core] [2017-07-06T05:38:58] NOTE: connecting to '192.168.1.152': 192.168.1.152:24800
[ UI ] [2017-07-06T05:39:13] ERROR: [2017-07-06T05:39:13] WARNING: failed to connect to server: Timed out

Looks like the gpd pocket can't actually see the main rig on your network. What's the IP address of the gpd pocket?

[Nick Bolton 407]

@Paul Suarez Feel free to jump in at anytime

[JoeNoIce 0]

how is that possible?

[Nick Bolton 407]

@Paul Suarez Please could you help @JoeNoIce?

[Paul Suarez 107]

3 minutes ago, JoeNoIce said:

how is that possible?

There's a lot of things to consider in networking. For us to check on it further, please open command prompt and type in "ipconfig /all" and hit enter. Do it on both machines and paste your results on Pastebin or Gist then post the link here.

[JoeNoIce 0]

i already did that

[Nick Bolton 407]

7 hours ago, JoeNoIce said:

https://www.dropbox.com/s/ktzs2mbl5xo62au/config all. (Main RIG).txt?dl=0

https://www.dropbox.com/s/z0euu2zuwu4psgt/config all. (GPD Pocket).txt?dl=0

@Paul Suarez Here's his IP info. I think maybe it's a firewall issue...

[JoeNoIce 0]

Just now, Nick Bolton said:

@Paul Suarez Here's his IP info. I still think it's a firewall issue...

thank you. point proven

[Nick Bolton 407]

The IP addresses, look good...

Main rig info:

Wireless LAN adapter Wi-Fi 2:

   Connection-specific DNS Suffix  . : fios-router.home
   Description . . . . . . . . . . . : Broadcom 802.11ac Network Adapter
   Physical Address. . . . . . . . . : 70-8B-CD-2E-1A-C8
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::f946:c94f:e018:7991%17(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.152(Preferred)

GPD pocket info:

Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . : fios-router.home
   Description . . . . . . . . . . . : Broadcom 802.11ac Wireless PCIE Full Dongle Adapter
   Physical Address. . . . . . . . . : B0-F1-EC-6F-BF-1F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::f006:6749:5cb:5eab%10(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.196(Preferred)

And when GPD pocket tries to connect to main rig, we see...

[Core] [2017-07-06T05:38:58] NOTE: connecting to '192.168.1.152': 192.168.1.152:24800
[ UI ] [2017-07-06T05:39:13] ERROR: [2017-07-06T05:39:13] WARNING: failed to connect to server: Timed out

@Paul Suarez So yeah, I'm pretty sure it's a firewall issue as the server is running (according to the logs).

[Paul Suarez 107]

@JoeNoIce do you have any third party firewall installed on your machines?

[JoeNoIce 0]

yes but they arent interfering

[Paul Suarez 107]

We can't be sure unless we have tried it. I had the same experience before (plus the fact that I'm the tech support for it), I needed to set a rule on my AVG for it to allow connection.
Let's try to do a quick check by disabling the firewall on your main rig first and try to connect.

By the way, what firewall software do you have?

[JoeNoIce 0]

the pocket has no anti malware or firewalls

[Paul Suarez 107]

What about the main rig? What third party firewall do you have on it?

[JoeNoIce 0]

firewall lets it pass right along

 

[Paul Suarez 107]

4 minutes ago, Paul Suarez said:

What about the main rig? What third party firewall do you have on it?

We need to know what is it for us to check further for any possible issues having that installed.

9 minutes ago, Paul Suarez said:

We can't be sure unless we have tried it. I had the same experience before (plus the fact that I'm the tech support for it), I needed to set a rule on my AVG for it to allow connection.
Let's try to do a quick check by disabling the firewall on your main rig first and try to connect.

Please try to do this first.

[JoeNoIce 0]

the main rig has no issue

 

[JoeNoIce 0]

just disabled it on the pocket and still nothing

[Paul Suarez 107]

Can you open a command prompt on your main rig and ping your pocket's IP address? Do the same on your pocket. Send us a the results here.

[JoeNoIce 0]

they see each other 

[Paul Suarez 107]

Please post a screenshot of it.

[JoeNoIce 0]

main rig: 

 

pocket: 

[Paul Suarez 107]

Thanks for the screenshots @JoeNoIce. Please press Windows button on your main rig and search "Allow an app through Windows Firewall." Check if it shows a check mark on both Private and Public for Synergy.