Print Screen key not working

[ggvmjm]

Synergy is installed on 3 laptops (setup is the server first, to the left of the server the client and to the left of the client another client).  The print screen key does not work on the first client.  Any ideas?  Thanks.  

[Paul Suarez]

Please provide more details for each of your machines (OS version, 32/64 bit, Synergy version installed, connected wired or wireless to the network).

[ggvmjm]

Per your request, OS per laptop:

server = Vista Home Premium, 64 bit, wired to network

left of the server the client = Windows 8.1 Pro, 64 bit, wireless 

to the left of the client another client = Windows 7 Professional , 64 bit, wired to network

on all laptops, installed Synergy Pro 1.8.8-stable-25a8cb2

 

[Paul Suarez]

Does it work when you use the native keyboard on that machine?

[ggvmjm]

yes print screen button works when using the native keyboard.

[Paul Suarez]

Can you try v1.9.0 on this Download Synergy 1.9.0 to fix the wifi macOS bug forum thread.

[ggvmjm]

I will try anything but the OS is Windows not Mac.  Are you sure you want me to continue with this fix?

[Paul Suarez]

4 minutes ago, ggvmjm said:

I will try anything but the OS is Windows not Mac.  Are you sure you want me to continue with this fix?

Yes please. There are some fixes for Windows machines on that version too so please have it a try. 

[ggvmjm]

Hi Paul, you want me to install  v1.9.0 which machine?  the one that is having the problem with the Print screen button or all 3 machines?

[Paul Suarez]

Please install it on all of the machines. Thanks @ggvmjm.

[ggvmjm]

And my issues continue.  I'm trying to install 1.9.0 and i get the first screenshot then the next.  I am the Admin.  

[ggvmjm]

okay so i rebooted, tried to manually start the service and i am not successful with installing 1.9.0.  so nothing works now.  

[ggvmjm]

i had to reinstall version 1.8.8-staqble-25a8cb2 in order to be able to work.  

[Paul Suarez]

Is it working with v1.8.8?

[ggvmjm]

yes now i can work again but still does not fix the print screen button not working.  

[Stuart Andrews]

Hi Folks,

Do we have an answer on this?

I've had the same issue now since upgrading to Synergy Pro.

Currently am on version 1.8.8-staqble-25a8cb2 same as ggvmjm above.

 

Thanks.

[George Law]

I too am having this same issue.

My set up is

Arch Linux  (client synergy 1.10.1-1) <------>   Mac OS Sierra (server 10.10.1-stable-8941241e) <--------> RHEL7 (client synergy-1.10.1-91.stable.8941241e.el7.x86_64)

I've verified with xev on both client machines that it does not see PrintScrn

the key works on both clients via directly connected keyboards

if I bump the server up to debug1 I can see a keypress in the logs -- this is me pressing print screen, scroll lock, then pause on the arch linux machine

so button=0x006a = print screen, 0x006c=scroll lock and 0x007a is pause

[2019-01-09T16:57:07] DEBUG1: event: Key event kind: 10, keycode=105
[2019-01-09T16:57:07] DEBUG1: new mask: 0x0000
[2019-01-09T16:57:07] DEBUG1: onKeyDown id=61386 mask=0x0000 button=0x006a
[2019-01-09T16:57:07] DEBUG1: send key down to "mini1" id=61386, mask=0x0000, button=0x006a
[2019-01-09T16:57:07] DEBUG1: event: Key event kind: 11, keycode=105
[2019-01-09T16:57:07] DEBUG1: new mask: 0x0000
[2019-01-09T16:57:07] DEBUG1: onKeyUp id=0 mask=0x0000 button=0x006a
[2019-01-09T16:57:07] DEBUG1: send key up to "mini1" id=0, mask=0x0000, button=0x006a
[2019-01-09T16:57:14] DEBUG1: event: Key event kind: 10, keycode=107
[2019-01-09T16:57:14] DEBUG1: new mask: 0x0000
[2019-01-09T16:57:14] DEBUG1: onKeyDown id=61387 mask=0x0000 button=0x006c
[2019-01-09T16:57:14] DEBUG1: send key down to "mini1" id=61387, mask=0x0000, button=0x006c
[2019-01-09T16:57:14] DEBUG1: event: Key event kind: 11, keycode=107
[2019-01-09T16:57:14] DEBUG1: new mask: 0x0000
[2019-01-09T16:57:14] DEBUG1: onKeyUp id=0 mask=0x0000 button=0x006c
[2019-01-09T16:57:14] DEBUG1: send key up to "mini1" id=0, mask=0x0000, button=0x006c
[2019-01-09T16:57:19] DEBUG1: event: Key event kind: 10, keycode=113
[2019-01-09T16:57:19] DEBUG1: new mask: 0x0000
[2019-01-09T16:57:19] DEBUG1: onKeyDown id=61388 mask=0x0000 button=0x0072
[2019-01-09T16:57:19] DEBUG1: send key down to "mini1" id=61388, mask=0x0000, button=0x0072
[2019-01-09T16:57:19] DEBUG1: event: Key event kind: 11, keycode=113
[2019-01-09T16:57:19] DEBUG1: new mask: 0x0000
[2019-01-09T16:57:19] DEBUG1: onKeyUp id=0 mask=0x0000 button=0x0072
[2019-01-09T16:57:19] DEBUG1: send key up to "mini1" id=0, mask=0x0000, button=0x0072
[2019-01-09T16:57:22] DEBUG1: try to leave "Georges-Mac-mini.local" on right
[2019-01-09T16:57:22] DEBUG1: mask=0000 outMask=0000

Is there additional configuration on the client side that is needed?

 

 

 

[Guest]

Guys, can you please place tickets for us here : https://symless.com/contact/customer-support?help-option=Troubleshooting+(Synergy+1) ?