fevyam55@gmail.com Posted May 3, 2017 Share Posted May 3, 2017 uninstalled and reinstalled program; screens on both computers list as running but won't connect. One Server both i.p. addresses match, but on client computer last number on server section is different. Log says; failed to connect to server, sever already has a connected client with our name. Screen name on both computers is the same. Cursor does not move over to client computer. Link to comment Share on other sites More sharing options...
Paul Suarez Posted May 3, 2017 Share Posted May 3, 2017 Hi there fevyam55. Have you already added the client's screen name on your server's user interface? If so, please provide us a screenshot to help us better understand the picture. Link to comment Share on other sites More sharing options...
fevyam55@gmail.com Posted May 3, 2017 Author Share Posted May 3, 2017 here is screenshot from Server computer Link to comment Share on other sites More sharing options...
fevyam55@gmail.com Posted May 3, 2017 Author Share Posted May 3, 2017 here is screenshot from Client computer. Notice different I.P. address on Server I.P. address section. Link to comment Share on other sites More sharing options...
Arthanzar Posted May 4, 2017 Share Posted May 4, 2017 Can't connect; the problem seems to be that the two computers are on different subnets, even after telling my router to specify the subnet for Synergy server to be the same as the rest of the devices, it won't. Server is on 192.168.179.1. All other devices are on 192.198.1.*. Client is on 192.168.1.5, for example. Link to comment Share on other sites More sharing options...
Paul Suarez Posted May 4, 2017 Share Posted May 4, 2017 Hi fevyam55. Please click on configure server and send us a screenshot of that screen. Thanks. Link to comment Share on other sites More sharing options...
fevyam55@gmail.com Posted May 4, 2017 Author Share Posted May 4, 2017 Link to comment Share on other sites More sharing options...
fevyam55@gmail.com Posted May 4, 2017 Author Share Posted May 4, 2017 New Text Document.txt Link to comment Share on other sites More sharing options...
fevyam55@gmail.com Posted May 4, 2017 Author Share Posted May 4, 2017 New Text Document.txt Link to comment Share on other sites More sharing options...
Paul Suarez Posted May 4, 2017 Share Posted May 4, 2017 22 hours ago, fevyam55@gmail.com said: here is screenshot from Client computer. Notice different I.P. address on Server I.P. address section. Hey fevyam55. I noticed that both server and client has the same screen name. Link to comment Share on other sites More sharing options...
fevyam55@gmail.com Posted May 4, 2017 Author Share Posted May 4, 2017 where do you change that and where on the screen do you see this Link to comment Share on other sites More sharing options...
fevyam55@gmail.com Posted May 4, 2017 Author Share Posted May 4, 2017 do you mean on the client section of the window of the server computer? If that's what you mean; isn't that supposed to be the clent section and display the client's screen name. not sure where to look Link to comment Share on other sites More sharing options...
fevyam55@gmail.com Posted May 4, 2017 Author Share Posted May 4, 2017 if you can show me where to change the name I will do it; and on which computer? Server or Client? Also you don't find it unusual that on the Client computer the Server Section IP address is different than on the Server computer .153 instead of .150 Link to comment Share on other sites More sharing options...
Paul Suarez Posted May 4, 2017 Share Posted May 4, 2017 What's the screen name and the IP address of your server computer? Link to comment Share on other sites More sharing options...
fevyam55@gmail.com Posted May 4, 2017 Author Share Posted May 4, 2017 screen name in Client Section on Server computer is DESKTOP-A6ET47F. You should be able to see this on the screen shot I sent yesterday of both computers Link to comment Share on other sites More sharing options...
Paul Suarez Posted May 4, 2017 Share Posted May 4, 2017 Please use a different screen name on your client side then. Click Edit Click Settings Change Screen Name Click OK Make sure that you have added that screen name on your server side Click Start Link to comment Share on other sites More sharing options...
fevyam55@gmail.com Posted May 4, 2017 Author Share Posted May 4, 2017 ok will try that and get back to you Link to comment Share on other sites More sharing options...
fevyam55@gmail.com Posted May 4, 2017 Author Share Posted May 4, 2017 changed name on both computers to VIEWSONIC in settings section , but on screen still says the same name DESKTOP-A6ET47F Link to comment Share on other sites More sharing options...
fevyam55@gmail.com Posted May 4, 2017 Author Share Posted May 4, 2017 Also changed name to VIEWSONIC in configure server section where you see all the screens Link to comment Share on other sites More sharing options...
Paul Suarez Posted May 5, 2017 Share Posted May 5, 2017 Hi fevyam55. The last logs you sent us are still set to info. Please make sure to set both client and server to Debug1 before getting the logs. Link to comment Share on other sites More sharing options...
fevyam55@gmail.com Posted May 5, 2017 Author Share Posted May 5, 2017 sending these 3 things from Client computer New Text Document.txt Link to comment Share on other sites More sharing options...
fevyam55@gmail.com Posted May 8, 2017 Author Share Posted May 8, 2017 Here is info from Server Computer New Text Document.txt Link to comment Share on other sites More sharing options...
fevyam55@gmail.com Posted May 9, 2017 Author Share Posted May 9, 2017 https://symless.com/forums/applications/core/interface/file/attachment.php?id=249 Link to comment Share on other sites More sharing options...
fevyam55@gmail.com Posted May 9, 2017 Author Share Posted May 9, 2017 is this what you need? Link to comment Share on other sites More sharing options...
Paul Suarez Posted May 9, 2017 Share Posted May 9, 2017 Hi @fevyam55@gmail.com. Please set your sever configuration to look like this. Notice that the screen name for your server on that image says DESKTOPA6ET47F instead of DESKTOP-A6ET47F? That's because Synergy does not support screen names with special characters. Please do that by doing the steps below. Click Edit Click Settings Change Screen Name to DESKTOPA6ET47F Click OK Link to comment Share on other sites More sharing options...
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